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March 2024 by Janet Giles
DO NOT BUY FROM HERE!!!! They changed their name and used to be called ACF Warehouse. They were reported to the BBB multiple times for scamming people out of their money and ending up shutting down their website and were being investigated for fraud. Looks like they are trying to get back it!
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February 2024 by Bruce Price
Not too good of reviews
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October 2023 by Roger Thiemann
Cheaters! They took my money and never delivered the product I ordered. They always have some lame reply about a delay from the manufacturer. I lost $230.29 and they will not refund my money.
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May 2023 by Gayle Sinewitz
DO NOT USE THIS COMPANY, SCAMI ORDERED SOFA/LOVE SEAT. AFTER 4 MONTHS NEVER RECEIVED. TRIED TO GET A REFUND. THEY GAVE ME A RUN A ROUND AND I NEVER RECEIVED. AVOID. UNLESS YOU WANT TO GET RIPPED OFF. SHAME ON THIS COMPANY OR SHOULD I SAY LACK OF COMPANY
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March 2023 by deanna owen
One star is too generous! I sent 3 emails via their website contact option with no reply. I also was on hold for over 2 hours trying to get through to someone to confirm the furniture I wanted to purchase was in stock only for the call to be abruptly ended once my number in the que finally came up. The chamber of Commerce in Columbus, Ms, has not heard of this business either. Can't believe I worked so hard to try to purchase from a company that I really suspect is a scam business. Of course, I can make a purchase and payment online, but why would I expect them to provide my furniture.
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March 2023 by Ben S
Can I give negative stars? Still haven't received the chair we ordered and it has been 9 months. They are not answering phones or returning emails...so I guess I will pray for them. The Lord knows they need it. Very sad, disappointing, and it would be nice to have the $600 that they stole from us.
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March 2023 by Amy Roberts
Do not order from this company, order placed 1/24/22 company pushed order multiple times. I canceled my order 8/18/2022 and as of 2/17/2023 they still have not refunded me my money.
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March 2023 by Maria M
This place is a scam! After 6 months of waiting, I was told the item is not going to be available still for an unknown amount of time so I cancelled the order, which they said was fully refundable since nothing left the warehouse. It is now 6 additional months with no refund. They keep sending messages saying it is sent to the refund department and yet no other response. F them. Don't shop here!
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March 2023 by Whitney Evans
THIS PLACE IS A SCAM. THEY WILL CHARGE YOU IMMEDIATELY AND GHOST YOU. STAY AWAY. THEY TOOK $1300 OF MY MONEY THAT I WORKED SO HARD TO SAVE AND MY FAMILY HELPED ME WITH.
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March 2023 by Kai Zhao
I ordered a table in 2022 Jan that was supposed to be delivered in 2022 April, but they just kept delaying the shipping date. When I finally canceled in 2022 October, they won't issue refund and I can't open dispute on credit card due to age of the transaction.
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March 2023 by Drew Thornsbrough
Worst company. Waited 2 months for a bed set and received only the night stands. 2 days later they canceled my entire order and would only take the night stands back if I paid for shipping which was more than the night stands. 2 weeks later and I haven't received my refund. Have never spoken to anyone on the phone because the wait times are always over 2 hours. It doesn't take 30 minutes to help each person on the phone.
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March 2021 by Janet Moore
No response from company after numerous attempts to contact through the website notification and email. Their phone line remains busy continuously, so there is no option to call. Worst customer service I have ever experienced. I was charged immediately, over 6 weeks ago, but there is no update on when and if my item will ship. Appears they took my money with no intention of giving me the product.
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March 2021 by Whitey420602
Same experiences as other negative reviews. Wish we would have read more reviews before making purchase. Or placed in march finally got most of it today but still waiting on one piece. Not sure the headache is worth the minor savings. Edit- not sure who surplus wholesale is. I submitted this review for acfwholesale.com did they change their name?
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March 2021 by Hank Hill
Do not order from this company, if your furniture is damaged good luck getting a discount or a replacement, very unresponsive if at all and if you get a response be prepared to jump through hoops to get results. They make it very very difficult on the consumer.
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March 2021 by John Cronin
Refused to exchanged defective coffee table. Would only refund 15% after much communication. Gaps, poorly lacquered, and an uneven tabletop.Still waiting over two months for tv stand to even ship. Incredibly annoyed with the customer service, lack of updates, slow shipping.UPDATE: After 3 months they sent us an email telling us they cancelled our tv stand order. I don't know how this place stays in business with this awful level of customer service.