Bill Russell Ford is highly praised for its friendly and helpful staff, who explain services clearly and make customers feel cared for. Customers appreciate the honest, professional approach of team members like Steven Fowler, who ensures clients understand their service options and active recalls. The service department is efficient, often completing repairs quickly—sometimes in less than 24 hours—while maintaining quality. Technicians are skilled at diagnosing issues, such as engine noises or electrical problems, and fixing them promptly. The dealership offers both in-shop and mobile services, with the mobile van providing quick, reliable assistance at customers' homes. Many reviews highlight the overall positive experience, emphasizing the staff’s helpfulness, thoroughness, and genuine care. Whether it's a fluid exchange, diagnostics, or tire mounting, customers leave satisfied with the timely, professional service and the clear communication they receive at Bill Russell Ford.
Very thorough and professional! Will do business again.
September 2024
They are great people to work with. I enjoy visiting the dealership they are always polite and friendly.
September 2024
I dealt directly with Steven Fowler and have before. He was very helpful, thorough, and honest with me. I felt like he had my back in the process and actually cared about me.
