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November 2022 by Kevin Holland
Brought 2 Prescriptions to be transferred this morning. The girl said it would be ready at 11. I came back at 11:30, and now she said "We haven't had time yet.. Come back at 3." My Time is Valuable Too.
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May 2022 by Yolanda S.
This Kroger does not even deserve one star. My elderly mother and I were treated very poorly by Ola at the store located at 602 N. Davis Ave, Cleveland, MS 38732. The associate Ola works in the Floral dept. On May 6, 2022 I had ordered my mother a bouquet of flowers for Mother's day. I live out of State. I decided to purchase from Kroger since the local florist was booked with orders and not taking any more. In addition to the Flowers I ordered her sweets and a few other items. I had contacted the store before hand to see if I could simply pay them and the store manager said they were not allowed to accept credit cards over the phone and that I could purchase online which I did. When the order was confirmed I contacted the store and was transferred to the Floral Department. Ola answered. Ola was extremely gruff, very rude and abrasive and she was argumentative. I had only called to check and see if my order was received. Ola told me that the store did not take online orders and did nothing with the online system. She also told me no order was received and that she is the 'only one' who works the Floral department. Her tone with me was loud, aggressive, dismissive, and argumentative. I informed Ola that I had spoken with the store manager who told me I could place my order online and that your online system was set up to take orders for the store. Ola again dismissed my concerns. She was dismissive of the store manager's statement that I could place the order online and once more said it was not possible. I was shocked. After I concluded the call with her I called the store once again and spoke to an associate, an older woman, who explained that the store did allow online orders. My order's pickup time was between 5 and 6 pm that evening. I called my mom and told her of the pickup time. When it was time to pick up the order my mother drove to Kroger to pick up the order. I had also received two phone calls from a young man at the store saying the order was ready. When my mother walked into the store to pickup the order, she was spoken to very rudely and in a hostile manner by Ola. My mother ended up calling me from the store almost in tears. She said she was told the store did not take online orders and no order had been received and when I was speaking to her I could hear Ola in the background stating no order was ever received and that she's the only person who works Floral. It's how Ola sounded as well. She speaks in a very loud, aggressive, rude, argumentative tone. She is quite dismissive and does not fact check anything she says. This frustrated my 71 year old mother considerably. I asked to speak to Ola and Ola was placed on the phone. Ola was once again loud, rude, dismissive and argumentative telling me no one received an order and that an order was never placed at the store. Even when I told Ola that an order was placed and a young man from the store had called to confirm it was ready, she continued to dismiss this and say no order was ever placed. She was so loud and so hostile I had to tell her that my mother was 71 and to calm down and be more respectful. I told her she sounded like she had an attitude and she shouted she 'didn't have NO ATTITUDE!'. At that point I asked to speak back with my mother who asked me to reverse call the number that had called me from the store which I did. With relief I was able to reach the young man who had called. I asked him to take my mother the order at the Floral department. By that time the older woman I had spoken to earlier was also assisting. Ola did not apologize for being wrong and she was continuously wrong. My mother said she went back to doing what she was doing as if nothing had happened. This is wrong. And super weird that Kroger would have an agent so aggressive, hostile, dismissive, argumentative and rude working with Customers. Ola was abusive. Ola's abusive behavior completely ruined what should have been a happy occasion for my recently widowed mother. Ola's treatment made it less so. This is horrib
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September 2021 by Godstime Banks
Hello friends. Thanks to Dr.OYAKHIRE who cured me of high blood pressure he also get people cure form several diagnosed diseases and virus, HSV, HPV, COLD SORES, LUPUS, HIV, CANCER, HEPATITIS TYPES*
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December 2019 by Mamie Green
Kroger is a wonderful place to shop because the people are nice and always willing to help. It is also a good place to get your medicine.
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September 2019 by Carolyn Ann Sledge
Great seafood selections.
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July 2019 by Felipe P.
First visit: broken AC, gnats in produce, meat looked stale. Never have I seen a Kroger in such a miserable condition. Is it because they don't care about their stores in poorer areas? Walmart has fresher looking everything, and that's sad.
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September 2018 by Alisia Richard
Excellent customer service from Avis Neal! He is always professional, friendly and helpful.
