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December 2023 by Rick Dykes
Very helpful In finding best price for prescriptions. Was very patient with me today. I was met with smiles from the whole staff in the pharmacy. When I left, they all told me thanks for my business and have a great day. It was a great experience for me.
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November 2023 by Bart Uharriet
CVS on Stribling Lane in Brandon, MS has become one of the worst managed pharmacies I have ever used. Absolutely appalling! The pharmacy techs have the poorest manners—both in person and on the phone—that I have ever experienced. Rude, curt, unhelpful, and act like they would rather be anywhere but assisting you in getting the medicines you need. This is a management problem and it’s clear to me management of this pharmacy doesn’t have a clue. They are trying to service way, way too many patient accounts in too small of a space, for one thing, and this has been a problem that has gotten worse in the last few years. Instead of finding a positive solution to their problems, it’s almost as if they want to provide such an awful experience that people will stop using them and go somewhere else. If there was ANY ostensibly better pharmacy for me to use in the area, I would do so in a heartbeat. If you’re not already too invested in this pharmacy (and unfortunately that’s my predicament), I STRONGLY recommend you stay away. You’re in for a great deal of frustration, aggravation, disrespect, and wasted time if you don’t. CVS-Brandon is a massive fail!
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November 2023 by Bruce Mazat
The drive thru pharmacy service is not user friendly. I have used CVS for 3 plus years. My pharm insurance favors CVS. I will change in a heartbeat if I am allowed. I am a physician, I do not know how a person with limited medical knowledge can get proper medication or instruction. I call 24 - 48 hrs in advance and then I am told at the window it's not in, there is a shortage etc. I finally got the pharmacist to come to the window. At first he said the same story. I argued my case and he left the window and returned with the correct medication. Amazing. If this was the first time , I would not write this story. I have left written complaints with the acting store manager. I am fully disgusted.
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November 2023 by Reagan Bright
Awful experience! I get my medicine in 3-month supplies. 3 months ago I go to pick up my medicine. They don’t have it, but they don’t tell me that. They just change it to a different brand and send me out the door. I didn’t realize until I was leaving on a trip out of town and needed to start the new pack. It’s not life or death situation so I just used what they gave me since it was similar enough. The medication doesn’t work and I had bad side effects. I went in last Friday because I got a text that my og medicine was in. I go in and it’s the alt medicine they gave me last time. I spoke with the pharm tech about my problem with the alt medicine and she changed it back to the og but it wouldn’t be in until Monday. I go Monday and it’s not in and was told it would be in later this week and I checked to make sure it was the og medicine they ordered and was told it was. I got a text Thursday saying my og medicine was being filled and a ready for pickup text Friday. I went in today Saturday and they try to give me the alt medicine. I tell them that’s not my medicine and explain again my problems with that. I would have tried another brand if they didn’t have og as long as it wasn’t alt they gave me the first time. She argued with me about what my prescription was and wouldn’t give me anything but the alt medicine because that’s what was in the system that someone had changed once again. Pharm tech said to another “we keep trying to give her this and she won’t pay for it”. Heck no I’m not paying for medication that I have come up here and told y’all 3 times in the past week doesn’t work! The lady I spoke with Friday came and explained again to Pharm Tech what happened with the prescription, how it’s not working, how it was changed back to og and now somehow changed to alt again. Pharm tech sends my prescription to a different pharmacy chain. I go to the other chain and they said cvs didn’t call them to even see if they had my medication which they didn’t. So I spent the next hour crying in my car and calling around Pearl/Brandon and neighboring cities to try to find someone with my medication on such short notice. Thankfully Brandon Discount Drugs had a month supply and I was able to transfer over there. Ryan was so nice and helpful. The whole staff was in fact. So don’t go here to cvs. They don’t do their job and are so rude, unhelpful, and unprofessional. Just from the short interaction at Brandon Discount Drugs that I had today, I can tell they’ll care about my needs much better than cvs has. What should have been a 15 minute trip to pick up my medication turned into a 3 hour ordeal.
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October 2023 by warren beasley
Went to pick up my prescription through drive through and ask cashier could she grab me an ice pack as well. She rolled her eyes as if she didn't want to be bothered. I just told her nevermind. I will definitely stick with the Clinton Ms. location
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September 2023 by Karen Camp
I dropped a prescription off at 4:30pm, was told it would be ready in 2hrs. Went back at 6:30 and was told 1 more hour. Got there a little before 7:30 and was told they were working on it now. The cashier was very rude while talking with me and acted as if u were bothering her. Finally at about 8:15pm I'm told it's ready and that they now are not allowed to ring it up for me cause the store hours says they close at 8 so I have to come tomorrow. This is said while she is raising her voice and huffing and puffing as if I'm in the wrong. These were medications that were desperately needed at that moment and they could have told us they couldn't fill it and we could have gone elsewhere. The next day when I went to get it the new cashier threw my prescription on the counter. When I called and spoke with the manager he had a smart mouth as well and didn't even want to talk to me. I will never use them again
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September 2023 by mike holland
As good as any I've been in, their drive through pharmacy it fast and efficient but usually a line is present.
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August 2023 by Libby G.
The new Pharmacy Manager "Long" is rude and doesn't want to assist customers. He insisted that my discount card had to be activated. The card said nothing about requiring activation. Long did not want to be bothered with entering the coupon. Long argued with me that he couldn't take it until I activated it. I called the company who makes the med and the coupon and they assured me that no activation is required. I went to the CVS in Flowood and they were so nice and even put the coupon in the computer system. I will be moving all my rx to the Flowood location.
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July 2023 by Barbara B.
Horrible customer service and rude!!!! I will not be getting any more rxs filled here
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July 2023 by CierraWeFew
I had a wonderful experience with their sales associate Taylor! She was extremely helpful in showing me how to order photos online and also helped me add my discount. She was very friendly and made the whole visit worth it!!
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June 2023 by Michelle Cain
Wish I could give ZERO stars. The WORSE customer service through pharmacy you will ever receive! They do not listen what so ever to anything you say! They are to worried about telling you when you arrive to drop off a prescription at 12 that they go to lunch from 1:30-2 so come back around 4! If they wasn’t to worried about getting in the fact of taking lunch and LISTENED they’d know what you want. Then charged me for a medicine that you can obviously get from over the counter without even telling me that until I receive it and can tell it was something pulled off the shelf! Every single one of them at the drop is window is as rude as the day is long and I pray they never find themselves having a bad day or in a vulnerable spot and go somewhere to be treated so poorly and so disrespectful! Will never fill another prescription here for any of my family! Teach your employees communication and a little bit of respect! Kindness can go a long way!
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May 2023 by Laura Lee
I had a great experience here. The clerk was very helpful and nice.
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May 2023 by kasey edwards
Walmart couldn’t fulfill my online photo order which is already stupid enough. I order through CVS instead and thank God they had a 50% off coupon or else my photos for my students would have been $70.I get there, they say they don’t have my order.I suggest checking again because I’m not wrong; they are.Of course they found my order.I get home to make the photo albums for my kids and there are roughly FIFTY photos missing!Between Walmart, CVS, and basically any brick and mortar establishment in this town there’s not a single place worth spending your money.
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May 2023 by Cecile Cooley
Why aren’t they open the hours the website says they are? My husband’s Dr called in a prescription he needs. Website said pharmacy open until 9:00 pm. He arrived at 8:20 pm after getting off work, they’re closed. Not the first time we’ve experienced this. If we had known the time was wrong I could’ve gone earlier and gotten it. Do better CVS !
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April 2023 by Daniel J.
I can only do one star, unfortunately you're not allowed to do no stars. This is by far the worst pharmacy I've ever been to. The people are rude, it takes hours to get anything filled, and no one cares. They just roll their eyes and walk away if you inquire as to why it takes so long. I'm truly surprised their even still open. I called in my prescription at noon today, it's now 4:30pm and they say they'll get started on it in a minute. Really? Four and a half hours later and you'll get started on it? This place is a joke and I think if at all possible I'm going to start using someone else. It may cost more but I promise, pay more, it'll be well worth not having to wait on this pathetic pharmacy.