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August 2023 by Libby G.
The new Pharmacy Manager "Long" is rude and doesn't want to assist customers. He insisted that my discount card had to be activated. The card said nothing about requiring activation. Long did not want to be bothered with entering the coupon. Long argued with me that he couldn't take it until I activated it. I called the company who makes the med and the coupon and they assured me that no activation is required. I went to the CVS in Flowood and they were so nice and even put the coupon in the computer system. I will be moving all my rx to the Flowood location.
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July 2023 by Barbara B.
Horrible customer service and rude!!!! I will not be getting any more rxs filled here
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April 2023 by Daniel J.
I can only do one star, unfortunately you're not allowed to do no stars. This is by far the worst pharmacy I've ever been to. The people are rude, it takes hours to get anything filled, and no one cares. They just roll their eyes and walk away if you inquire as to why it takes so long. I'm truly surprised their even still open. I called in my prescription at noon today, it's now 4:30pm and they say they'll get started on it in a minute. Really? Four and a half hours later and you'll get started on it? This place is a joke and I think if at all possible I'm going to start using someone else. It may cost more but I promise, pay more, it'll be well worth not having to wait on this pathetic pharmacy.
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June 2022 by Pam V.
I hate to say it but it's the Worst pharmacy in Brandon. Worst drive through experience, no one cares that you've waited for an hour or that they may or may not have your prescription ready. I will not be back.
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December 2021 by Lacie W.
This is the absolute WORST CVS. No one will check you out. I was told to use self check out. I did. My coupon wouldn't work. The manager was called 3 times. When he finally was found outside, he walked to the back to put something up and took an additional 5 minutes to come back. I told him customer service had really gone down. He said it was a computer problem and didn't have to do with the workers. I told him he was right. The problem was that I was forced to Use the self check out. He told me I wasn't forced. I told him that I was the only option when I walked up and stood in a line 6 deep. He told me I wasn't forced to do anything. I told him, you know what, your right. Hand me my coupon. I'm not forced to do anything and walked out. With my $100+ purchase left on the counter for him to restock.
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May 2021 by Ashley G.
Literally NO ONE works here to check you out! You MUST use the self checkout! If you ask, they will tell you to use the self checkout! I can self checkout on amazon too! I will NOT be returning to this location!
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November 2018 by Jennifer Cothran
Horrible horrible experience with their photo service. Used a promo code given to me from CVS on my photos. They Charged me 4 dollars more than it was suppose to be. I called to get my money back and now I get to go through their customer service because the store screwed up.
