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January 2024 by Phil & Kristen Hamilton
DO NOT USE THIS LOCATION!!!I actually stopped by IN PERSON THREE DAYS BEFORE my reservation to check in, make sure they had the equipment and would be there at 10am on Friday. The person working was very nice, but she said she would not be working that day - it would be someone else. Well, I showed up on Friday at 10am and NO ONE WAS THERE! It's a mini-mart, how is it not open by 10am?? I called the store telephone and heard it just ring and ring. Knocked and no answer. I waited until 10:15 and then finally called U-Haul Customer Service. I was told "he just ran to the bank, he'll be right back". Don't know how he could come back if he was never there to begin with, but ok. He showed up about 10 minutes later looking like he'd just climbed out of bed. (And in fact, he told me later that he had taken some pain pills last night and that's why he looked all disheveled and it was actually his day off so he wasn't even supposed to be there!) Then he had to call someone else entirely to come to the store just to be able to check me out...he didn't even know how to update the reservation on the U-Haul site!! And then, as if all of that wasn't enough, they DIDN'T HAVE THE DOLLY that I had reserved!!!!! I ended up being an hour and a half behind schedule because of this stupid location!!!!!! U-HAUL YOU NEED TO DO BETTER WITH YOUR "NEIGHBORHOOD" FRANCHISEE LOCATIONS!!!!!!!!!!!!!!!!!!!!!
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November 2023 by Kristina Calhoun
They can’t even answer the phone after several tries.
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July 2023 by Dakota Rolkosky (Koter123)
Waist of time
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February 2023 by Austin Mize
Worst experience ever. The owner of this location is so incompetent its not even funny. Not only did they reschedule the pick up last minute, they never even bothered to open. So had to go to a whole other location to get a truck. So sad you book months in advanced and this happens.
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July 2022 by Mac Smith
Easiest Uhaul pickup ever. Super efficient and easy going.
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June 2022 by Jackie Dukes
Positive vibes all around ????
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June 2021 by E Mack Gaming
This was the second place we reserved a uhaul truck from and the actual uhaul people from the 1800 number called to verify that we would he able to pick up our truck at the reserved time and was told yes. When we arrive immediate red flags, the ceiling was missing in some places, the whole places smelled and the guy behind the counter was very rude. When I handed him my reservation he called the lady and she was out getting her hair done and wouldn't be done for an hour! What?! We told the guy behind the counter we had a reservation and that they called him to make sure we could pick it up at that exact time.. He told us it didn't matter if we had a reservation or not. So what is the point on a reservation then? Yeah so when I contacted the Field Manager Kevin Alexander he followed up with the lady and guess what she lied to him telling him that she was taking a late lunch. Which wasn't true but he didn't believe me a first time customer over someone who had more to lose. When Kevin Alexander called my husband and got our side he yelled at my husband saying that we were lying. I would not recommend Uhaul at all. Local people very rude, dishonest and they don't care about the customers!!
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June 2021 by Katie Clay
Called up there to rent a u-haul and the lady who answered the phone was so rude.. definitely going to take my business elsewhere??
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June 2021 by The Barber
They wasn't much help they did our uhal info wrong and we had to wait an hour almost just for them to write there wrong
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December 2020 by Brenda Harvey
Seriously??? I call during normal business hours and it went to voicemail?? I would give it a minus 30 if I could
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December 2019 by Carol Brown
Had a truck when I needed one although it hadn't been swept or cleaned out by previous renter.
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November 2019 by Blake Lashbrook
The girl who does the Western Union money orders during mid day, has an attitude and it needs to be adjusted. When you have a customer that is nice and wants to send or collect money, there shouldn't be any situation, not to mention I was hung up on twice, when all of this happened.
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August 2019 by Morgan
Lovely staff and unique products to buy.
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October 2018 by Kimbo K.
Summary: They had the truck I needed, and the location is ideal for those moving in and around base, but be prepared to be treated like dirt. Long version: My BF and I came here to rent a truck since I currently live around the block and am moving just about 2 miles up the road. The cashier was extremely rude when I asked to rent a U-haul. She seemed like she was in a foul mood, and had her back turned to me the entire time as she was mumbling questions to build my contract. I couldn't hear one of the questions she asked, so I asked 'I'm sorry, can you repeat that?", and she just let out a irritated sigh and re-asked her question in a very agitated, slightly louder tone. This made me feel like a mother trying to ask her angsty teenager how their day was. About 4 questions into observing this interaction, my bf asked if there was another location we could go to, but I persisted- we were already here... why drive around searching for another place? I inquired if they had a drop box for the key, as we weren't going to need the truck for long, and she sighed, rolled her eyes and said that they did, but it's broken. Alright, no prob. Again, I currently live around the block, so I could just stop by the next morning to drop off the key. The truck itself was relatively new, clean, and rode really smoothly. Come morning to return the keys, the same cashier showed up late to open. Two other customers had already arrived before me and had been waiting outside. Overall, if you have a moderate tolerance for bad attitudes, take advantage of the convenience of this location. Otherwise, my suggestion is to go elsewhere.
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October 2018 by Shannon Moe
I will never go back I reserved a truck got there and they had rented out the one I reserved so I settled on a a smaller one when I brought it back I was over charged by $10 then the clerk said she had to wait until uhaul said that it was ok for a refund wait for the next day the next day I got a phone call from the store owner saying it will be a few days so I told them I would go file a police report so then about 30 min later I got another phone call from the owner saying c one get your refund horrible place will never go back
