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December 2023 by Richard Coyne
Pep Boys in Biloxi is the only place I will trust with my vehicles! They picked up things with my trucks that even the dealership missed. They are knowledgeable, the prices are very reasonable, and most important, they're honest! Susan and her crew are simply the best!!
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December 2023 by Shayne Baca
Upon walking in I was greeted and treated with value and respect from John and Susan. I have never been to Pep Boys and I would highly recommend this location to be treated fairly and appreciated as a consumer. My new go-to for tires when the need arises.
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November 2023 by Chad Ainsworth
I have not experienced this level of customer service much on the Gulf Coast. They are experts and are very kind and very competitive on pricing. They make me feel like I am the most important customer that they have. I suppose this is how they treat everyone. Susan is AMAZING! I ordered some special ordered Tesla tires and they expedited them and got them next day. A couple of months later, I had a blowout in Biloxi and they had my car transported and ordered a new tire and put it on the next morning. They are excellent communicators and far exceed anyone else in the tire/maintenance industry on the Coast.
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November 2023 by Richard Darby
All of my cars have pep boy tires. (5). They have the best tires with the best price. Their service prices r a bit high but they by far have best tires service/price on tires
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September 2023 by Perry Sinclair Jr
I recently went in for an oil change and was informed that there was a minor leak in my coolant reservoir. The mechanic quoted me $500 to replace it. However, after leaving the shop, I noticed that all the coolant had leaked out of my car. It turns out that they had intentionally pulled back the reservoir hose, causing it to break. Interestingly, they conveniently forgot to take pictures of this particular area during their inspection, likely because they knew I would dispute their claim. I ended up replacing the reservoir myself for only $140. Due to the lack of integrity displayed by this shop, I will never let them touch my car again.
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September 2023 by Douglas Morrissey
Stopped by the day before and spoke to Susan. She recommended the best tires for me. Price was very reasonable so I called this morning and she was able to get the tires and have them installed. I don’t think I spent an hour there. I will definitely come back
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September 2023 by Veronica Parker
I took my car to my favorite Pep Boys shop for my regular oil change/tire rotation maintenance as usual. It was a peculiarly stressful week all around for some reason, maybe the blue super moon was at fault, and even the technicians working on my car were not immune. They’re only human after all. Mistakes were made that required my car to be towed back to the shop after I had picked it up and driven it home. The next morning my car was fully inspected and maintenance work completed properly plus a couple bonus items taken care of at no additional charge. They definitely made things right and will continue to have my business.
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August 2023 by Makayla M
Initial impression was great. They got me in last minute, were super nice, the place was clean. I brought my car in because my brakes were making noise. I was told the brakes look fine and they weren't hearing any noises and I wasn't charged for anything. They pulled my car back around and I headed home. The way home, the noise was worse; in next view days it was horrendous. Got my car into a different shop and long story short.... The original noise I was hearing was my ABS ... BUT Pep Boys didn't put one of the brake pads back on or they didn't secure it well enough and it fell off which lead to metal on metal. I spent around hundreds of dollars for new pads, rotors, and calipers. All the mechanics at the new shop were astonished with the damage from Pep Boys' neglect.
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August 2023 by Earl Simmons
John and Cooper have renewed my faith in Pep Boys. After a few bad experiences with Pep Boys in Mobile off Airport… I am glad to receive great service again. I recommend this location for your car care needs. Call and talk with John or Cooper. In and out and got a full check on my 4Runner.
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August 2023 by Necia K
Great customer service and prices. Everything was explained to me beforehand, and my Jeep issues were resolved within a very reasonable time frame. I highly recommend!
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August 2023 by Carrie Brush
We had traveled from out of town and our air conditioning went out towards the end of the drive. Pep Boys got us in and fixed it the next day! Could have been a miserable drive back home in over 90 degree weather but they saved the day, fixed the AC and another problem that we weren't even aware of but also could have been a big problem during a 12 hour drive. They were friendly and helpful and I'd recommend them to anyone.
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July 2023 by Joshua Pool
We needed a new alternator so we took it in, after their diagnostic they determined our fuel pump was completely gone! Not only did they work with us closely, their price was $300 less than the other garages around. Overall we are extremely happy with the work, they also cleaned the van and ended up not charging us for the diagnostic. Pep Boys is now our go to place!
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July 2023 by Deborah Hawk
Absolutely amazing service. Customer service goes above and beyond. Everyone is professional and goes above and beyond when it comes to fixing customers vehicles. I truly appreciate everyone at Pep Boys and I thank each and every one for all they did to fix my vechicle. I will recomend Pep Boys to every one. Thank you
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July 2023 by Lisa Jensen
I brought my car in for an oil change. They were very professional and they addressed my concerns. Excellent customer service!
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July 2023 by Aaron S
Phenomenal experience. John is a true professional. I will certainly be back. Thank you gentlemen
