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May 2024 by Daniel Wells
2007 Gulf Stream class C generator repair. Replaced carburetor. Let me wait in rv until ready then in waiting room with mt two little doggoes. Approx 4 5 hrs repair time. Customer service from calls to discuss and working me in when i got there for the next day were as good as it gets.
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May 2024 by Clemon Cager
Great service! I had a number of issues with my Onan BGM generator. They replaced the starter motor, replaced the remote start switch, replaced the curved portion of the exhaust pipe, welded the broken part of the original pipe so I had a spare, cleaned the armature & replaced the generator brushes. My generator runs perfectly. Thank you very much.
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March 2024 by Beau A
Woman answering the phone is rude and unhelpful.
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July 2023 by Wade Monroe
People there have a problem living up to their word. Took generator in Monday. I was asked if I wanted to wait or drop off. I dropped off. Wednesday I called. She woman said she would check with mechanic on status. I called again in an hour. She hadn't checked. She checked n said I would be next. I went and picked up my generator. Why would I believe them after 2 false statements.
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November 2022 by John Seitz
I haven't been here in quite a few years. They still have the best setvice around. Rob looked at my generator and sand all I need is some oil.Thank you
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June 2022 by Ron Husa
Good people fast service on my Onan generator, and very helpful. Thanks Rob
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March 2022 by Anastasia Zwenger
My fiancé and I were having an emergency situation with our motorhome and we had called every camping world within 300 miles of us to no avail. Thank god Kennedy engine was the first company that was recommended to us. We showed up as soon as we could which was about 30 minutes after they closed. Robbie and the crew came out and did a complete diagnostic of our motorhome to help us find out what was wrong with our generator, even though they were closed. They were the most knowledgeable and genuine people I have ever met, and we will ALWAYS recommend them to anyone in the area. We truly don’t know what we would have done without them, and they went above and beyond in every measure. Thank you so much for your help in one of the hardest times for us! We love Kennedy Engine Company!
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April 2020 by Robert Plovanich
Had problems with generator on boat. Repair guy worked most of a day fixing everything but the problem. After $ 1000 still don’t work. Had one one else come out and in 15 minutes said it was the heat exchanger. He took it off and cleaned it and generator ran perfect. Mr Kennedy came to y boat after I complained. He even agreed he would have thought hat also. Asked for a partial refund three times and no reply. Dishonest way to do business.
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March 2020 by Robert Plovanich
After spending $ 1000 the still had not fixed my marine generator. Hired someone else and he figured out it was my heat exchanger. Asked Mr Kennedy for at least a partial refund and he would not respond after three times. Very dishonest.
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September 2019 by Linda S. Hammons
Had a generator problem and they took us in immediately. Great guys!
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September 2018 by Luc Soleau
If you do not want an answer, you can send them an email, it is guaranteed that they will not answer...
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February 2018 by Roy Mendelssohn
My onan generator on my camper would not start so I brought it to Kennedy. I did not have to drop it off and come back as they diagnosed it and replaced the carburetor on the spot. The parts were higher than I had hoped but I'm back on the road. Cool.
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December 2017 by Walter Freeman
Made the deal I needed in a few minutes with no problems, and pleasent sales crew
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May 2015 by Michelle Presley
Disappointed. Day one- called to see if they could look at my diesel generator on my rv. Lady told me either we could bring the rv there and plug in or a mechanic could come to our rv at the park since we live in the rv. Lady called back and said a mechanic would come to us. Didn't think about it and paid three nights at a park near by so we would be close. Day two- Mechanic calls and questions coming out saying it would be about an extra 100$ if he made two trips. Ok, that's not bad so he came out. Had to go back to the shop for a relay to change. Changes the relay and thinks it may be the starter but says he can't diagnose that. And notes he would hate to take it out and that not be the problem. We suggest an auto electrical place. He agrees that's a good idea since he can't diagnose the problem. Never mentions that we should take the rv back to his shop. Day three- we showed up at the auto electric shop and they can't understand why the Onan dealer didn't diagnose out issue. Called Kennedy to ask the same question and was told that the customer requested to go to another shop so thats what they did. Tried to explain that we did not want to go to another shop but the mechanic stated he could not diagnose any further. Manager then said that if we had brought it into their shop he could have diagnosed the starter. But that was never mentioned the day before. That conversation turned into them calling back several time to explain why we were left with a 400$ bill and no diagnosis. Since that time they've apparently called the other dealer who has now called back to say they can't help either. Out 400$ and still no running generator. Hope to find another dealership that can work with us. I'm not one to put up negative reviews. This place has a great reputation but the communication between front desk, service and Managment is disappointing. And apparently thanks to us they will not be making off site service calls to rvs. But they will I'm assuming for boats.
