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January 2024 by Timothy Norton
Wait wait wait they really don't value our time. Not happy with this bank at all
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November 2023 by Lucas Plumley
Probably the slowest Wells Fargo I've ever been to. I've had a terrible experience inside and through the drive thru. Moving forward, I will be going out of my way to bank at a different Wells Fargo
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November 2023 by Shashank Patel
Never go to this bank for notarization services. Made me wait for more than 2 hrs with absolutely 0 customers in the bank. Worst customer service from this bank location.
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May 2023 by Brian Denny
Impossible to get copies if my business account for taxes. Every other year it was no problem now they only go back 6 months. I called customer service and got a gal that didn’t 30 minutes setting it up to snail me the info I needed and it never arrived. Impossible to talk to a banker at 3 Wells Fargo’s I went to.Two in Woodbury and the Hudson Wi. One also. I am closing all my accounts and moving on. My cousin told me last week he went to a ATM drive up at the Wells Fargo by his house on a Friday just after close and there was no money in the ATM.No reason to stay an angry customer.DONE AND MOVING ON
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May 2023 by Scott Drikakis
We have a business account with Wells Fargo and I cannot wait to have it canceled and moved to a smaller bank. They claimed 4-5 weeks ago our debit/credit cards would be shipped and now they tell us they were never shipped and have to go into a branch to get the card. When we asked them to expedite the cards, they said it would take 5-7 business days and if we wanted it expedited, we could call customer service and see if they could do it. There is no customer service here and minimal competence at this branch.
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March 2023 by Matthew Wash
Took one look at the line and decided I didn't need to do any banking that badly. On the way out someone said "Today's a good day, they have two tellers!"
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March 2023 by GaN gNAav
Can you people stop bringing hate?? They are just short on staff and they're having a difficult time, why try to bash and bring people down like that? What if one of the employee in there was your family member? How would you feel? Try to understand and stop complaining. If you don't want to bank w/Wells Fargo then leave to another bank. No one wants a crabby customer and complains about every little thing. Be mindful and respectful and be glad that there's people out there trying to do their job and help us as much as they can. Please spread more positivity and stop bringing negativity!!!!
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March 2023 by Sruthi Venkataramanababu
Edit: I received a call from the bank and they offered their apologies and helped me open account opened the same day. So increasing it to 4 stars from 1Do yourself a favor and go somewhere else. Went there on a Saturday morning at opening (9am) only to be told that I needed an appointment to open an account. Went back a few days later with an appointment I secured online ( mid afternoon on a working day) and I was first told that they couldn’t find my appointment. And after a few mins of waiting they were able to locate it. And after 30 mins of wait, no one came. Not even to apologize or explain why I would have to wait when I had an appointment. What’s the point of scheduling an appointment ?What was really ridiculous was that I also saw a line of like 15-20 people and only one teller on both the days. I only went in-person because as a non-resident I can’t open an account online.Just go somewhere else, don’t waste your time.
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February 2023 by Alissa H
I’m not sure if they’re understaffed or just incompetent but just about every time I come here lately it takes 30 minutes or more to go through the drive thru. There could be three cars and it takes 45 min. Please get it together Wells Fargo. Update took 1 hour to get through 6 cars. Ridiculous.
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February 2023 by M Abboud
Terrible branch, never enough tellers and the bank hours are so inconvenient…. Always closed during hours you need to go to the bank…..go somewhere else.
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January 2023 by Hossein Najafi
A 1-star rating is too much for this bank. I have been with US bank for a number of years (Excellent bank by the way) and decided to give Wells Fargo branch in Woodbury a try due to the federal FDIC insurance limits. Luckily, I kept all my accounts (business and personal) with the US bank. Wells Fargo bank and the Woodbury branch is the worst I have ever experienced. As an example, yesterday, I went to get a cashier's check. The line inside was almost out the door and only one teller was serving. I waited for 20 minutes and the line did not move at all. Decided to try the drive through. Waited for another 1/2 hour and once I got to talk to the teller, I asked if I can get a cashier's check at the drive through. She replied "yes" and then another 15 minutes of back and forth, she tells me that I need to go bank in the bank. I said would you at least have the check ready, she replied in the affirmative. Once in the back, her manager asked me to go back to the end of the line and wait my turn. Her attitude was also very demeaning and customer unfriendly. They practically wasted an hour of my time and I left without a cashier's check in my hand. Their online banking is also very limiting as compared to what I am used to at the US Bank. Stay away from them . I am closing all my accounts with them. The USBank branch in Woodbury is Excellent.
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January 2023 by Sheryl Gutzman
This branch has serious problems. I have been a customer for over 30 years but I think it’s time to leave! No matter day or time of day the wait is over an hour! They shut down the other branch in Woodbury MN and obviously can’t keep up with the service needed for its amount of customers.
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January 2023 by freinds llc
Poor service banker u gonna wait hours waited for almost an hour to talk to a banker and the banker we got couldn’t help us because she wasn’t a notary. we were then told it would be another hour wait. Had the banker
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November 2022 by Amber Barnes
This is the worst Wells Fargo I’ve ever been to. The line is out the door and there is one person working the front. I’ve counted 11 others in the building. I’m sure some of them aren’t trained to work the front but I find it hard to believe none of the 11 can jump in and help. One other person working drive thru. I wish I could give negative stars.
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November 2022 by nick hansen
This place is absolutely the worst branch I have been to. It literally takes them 15 minutes a person in their drive through and about the same if you go in. And keep in mind two cars in front of Mr took 30 minutes and all I was doing is a deposit and it took them 10 more minutes for that. Seriously understaffed and under trained.
