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November 2023 by Gavin B.
Signed up for a membership and the lady that helped me was very rude saying "give me your ID" without explaining why she needed my ID. Her tone was very rude as well. Asked the same lady if I could use a cart that no one was using and she stated "no, I am using it to walk around". Very rude and unprofessional. Not a very good first impression and if I didn't need to shop here I wouldn't. Overall I love what the store has, as they have a lot of the stuff that I need but customer service could be better.
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November 2023 by Tim
Horrible customer service !!!!!after a 3 hour wait for balance and rotation on tires I purchased there, There was obvious vibration in steering wheel.So I took it right back and was met by the guy with the long beard and was told well, you can leave it with us and we may get to it by the end of the day!!! not, sorry about this or let me see what I can do… nothing! He was only concerned about the next person, and what he had to get done not the problem that they created. Then the Management was unhelpful!!! You will need to be patient!!!! Or come back another day!!! Had to go to fleet farm to have it fixed!! They only seem to want your money! Poor attitude!! I get that everybody makes mistakes and that’s not what the point is, the point is their attitude after the sale is so poor it’s as if we are inconveniencing them.FYI fleet farms prices are similar.
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October 2023 by Neng Y.
Inconsistant and underwelming. I Mostly come here because of location. They have gotten better over the years. Past issues were no rottissery chicken available, no hotdogs, whole pizza was not ready, was forgotten. Incorrect advertised price, fixed. No pizza available for the day they all out, was on a wknd. Don't even know how that can happen it was early in the morning 30 min. After cafe opens... apps not working properly.Most employee seems Generaly unhappy. Service is ok at times but Generaly not good.I like some of the prices here better but the Overall life Shopping experience here falls short.
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September 2023 by Tehut Haile
I saved $700 by choosing this location for tire balancing and rotation. Discount Tires had falsely claimed I needed new tires. I'll recommend this place for their honesty during my visit.
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July 2023 by Jessica N.
I utilize this Sam's Club (Woodbury location) for my personal and business shopping needs. On 07/28/2023, a Friday afternoon at 2PM, I went to the Optical Center to get my glasses adjusted. The staff in this area have always been great and Dr. Falk is outstanding, although I did not see her during this trip. We'd planned on stocking up on several items and wanted to grab a bite from the "food court" area beforehand. That area of the store is typically a disaster, but the hotdogs and pizza are a great deal. Awhile back, the cashiers were replaced by kiosks that were pretty easy to navigate and functional. Those quickly disappeared and customers ordered their food from the cashiers, which was actually nice. Now, there is a "Scan & Go" line that several customers were attempting to order from with no success; myself included. There were 14 people ahead of me in line and the line was so long that the ready to go options weren't within view. The line moved fairly quickly and I attempted to order two hotdog combos and one piece of pizza. The woman working the cash register has been there for several months, as I've (unfortunately) had to order from her in the past. After placing a very simple order, I asked her to confirm my selections as she had gotten them wrong in the past. I mean, it's Sam's Club and not a swanky restaurant, nor would I have any special requests, but she has gotten my order wrong every single time I've been in contact with her. Once again, even after repeating my simple order, she overcharged me. I received four giant cups for water/soda (for two people) and was scoffed at when asking if they had any Parmesan cheese for my husband's pizza. Speaking of pizza, they used to offer to cut the slices in half due to the substantial size. This visit, not only was it not offered, but it appeared as we only received a half slice due to the obvious smaller portion. There were no clean tables to sit at, condiments were limited and it was just chaotic in that area of the store. It was not a holiday weekend, no explanation by staff for the delay in orders, etc. I would like to say it was just a busy day for them, but this store has been going downhill for some time now. I was so frustrated over a $5.65 meal (which is petty, I realize) that I opted to leave and drive a few miles away to Costco to make my purchases. Trust me, I would not take the time to vent about one crappy experience about a hotdog and pizza from Sam's Club. The issue is, this store has been going downhill for over a year now and it continues to get worse every time I go. The ONLY reason I will return is for the Optical Center (which you don't even need a membership for, technically). The rest of the store is usually in disarray, the constant beeping noises of the self-driving cleaning carts are extremely loud and annoying, clothing is not folded, books are a mess and don't get me started on the bathrooms. I'd rather use a satellite in the parking lot. If you're looking for a wholesale store in the Woodbury area, Costco is right down the road and has better pizza anyway ;).
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May 2023 by Donald E.
First Time in this locationHas a service meat and seafood counter too!It's setup like maple Grove kind ofThey have samples like Costco
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March 2023 by luis ortega
Went this morning buy 4 tires .tire tech.broke the 4 sensor tire pressure.
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November 2022 by Nina Garcia
Don’t dare try calling…waited on hold and female finally answered and I was clearly an inconvenience to her work day. After I hung up, still not sure if my tires came in.
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June 2022 by Marvin Vargas
Worst customer service ever. Got my order wrong made me pay an extra $50 just because one of their workers can’t get my order right.
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April 2022 by Joy R.
I'm rating because of the amazing customer service I received from Amanda. She went above and beyond for me and I really appreciate her. Keep shining your light for Jesus girl, you will do many great things!
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November 2021 by Youssef A.
Clean classy club: wide parking, easy location. Plenty of food options, less clothes options. Friendly staff.
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October 2021 by Nhia Yang
Had my tires change for my truck but was told to come back for tire balance since they dont have the tire balance tool for the new tires. Tried calling to get the tire balanced but the call doesnt go through at all and was also hung up. Could be that they need more workers, but wish that they could at least answer the phone.
