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August 2021 by Bu Lai Fu
Difficult to cancel. Ended up paying 4 extra months - shady! Then they tells me i cant cancel for 2 more months. Liars! 12 month membership is supposed to be canceled today after19 months. Rotten! Never again!
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July 2021 by joseph harris
Great place to work out!
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June 2021 by David Kennedy
Your Hudson oaks area does not communicate with its customers. My wife has not lived in the area for over a year however, were continued to be charge a monthly fee. What a travesty this is. I am now sending a certified letter to rectify this issue.
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June 2021 by Mary N
Anytime Fitness in Roseville MN Should Get Zero Stars Anytime Fitness in Roseville closed in March of 2020 due to COVID. An email was sent in April 2020, that no money would be taken from accounts 30 days after the closure. Money was taken from my account in April, May, June, and August despite sending a cancellation request on May 25, 2020. I was told my account was frozen. I said I didn't want it frozen - I want to cancel because I am over 65, have underlying health conditions and, according to the CDC, my population should not be going to the gym. I have called. I have written. I have reported them to the Minnesota Department of Commerce. Now I am dealing with a collection agency. In May of 2021, I received a collection letter from First Credit Services saying I owed $556.18 to Anytime Fitness. I have not been to the gym since March 13, 2020. I have sent multiple emails to ATF. They charged my bank account well over $400 when the gym wasn't even open. This is terrible - ruining my credit after stating in an email I would not be charged. The other issue is they say they are Silver Sneakers providers. I provided my Medicare information to them showing that I was eligible for Silver Sneaker rates. Silver Sneaker rates were never reflected in the invoices that hit my bank account. Buyer Beware!
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May 2021 by C-B M-G
Great customer support
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May 2021 by michael blackwell
Unbelievable bad service the representative had no idea what she was doing.My account was frozen through the pandemic as was everyone's and yet im told my account had incurred a $270 charge and had been sent to a collection agency never in my life has that ever happened to me,it took me many calls to sort out there f mess.If anyone out there has the same issue dont let them get away with it
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April 2021 by KEZZIE S.
I suggest you that you think twice before you sign any contract with this company. Horrible service after you sign up
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April 2021 by Spencer S
Unsafe after-hours situation occurred and was grossly mishandled. Management had the incident on camera and chose not to enforce posted rules for the member who was “usually friendly” at the cost of several other members who no longer feel valued or safe attending.
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April 2021 by Wayne Huntsman
I tried canceling I've mailed a letter emailed them countless times and even called but they are still charging me. Now I'm getting my attorney involved. Do not sighn a contract with them!!I'm going on four months of trying to leave them and I'm still being charged. This begun last year. Fyi my contract was up too. It's a scam. Do not become another victim!
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January 2021 by Elizabeth L
The Machesney Park, IL location is a bunch of scammers. They wouldn't let me out of my contract even due to COVID so I disputed it with my bank. A couple months later I receive an email that says they have sent me to collections. I have all the proof in the world that my bank paid their bank and they are claiming the money is not there. The owner Brent P***** is money hungry and could care less about customer service. I will never recommend them to anyone!
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December 2020 by D w
I have been a member since 2016. I am extremely happy with the service they provide. Heather at the WSP office is really cool and she's a motivator just by her attitude. I have not met one staff member who I had a negative interaction with.Another thing to be said is the members are really good people. Stay to yourself if. You want or make a friend.I just really appreciate the gym and my experience there. Some things that might be a minus is the annual equipment fee that o out unexpectedly and some gyms are geared twords different things as far as new or accessible equipment. The standard is not the same at every gym. Which I find a plus others might not.Oh the Inver grove gym is a little whack on weight lifting. It's a small weight area and everyone seems to stare at everyone else like they're hoodin it up. It's like white compton only with squirt bottles.One other thing that was really cool is that when they shut down for covid they automatically stopped the monthly gym fee. You didn't have to call them to request it. That's looking out.
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November 2020 by Diane Roering
Emily and Anna are the best. I have worked out with Nick a couple of times I can't say anything bad about these 3 coaches. I have seen a different in my body. i love my results so far. i am not giving up.
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October 2020 by Dchrisperez1
They do not abide by the Covid guidelines and you can't cancel. Pretty much it. You can place your account on hold with a fee. This is really a bad company and out to collect no matter what.
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September 2020 by Malinda E
So this company could care less about covid!! Only company I know that isn’t working with you!!! They sure got there money when the club was shut down but it ok you will get free time at the end ... really as people are laid off and struggling ... you can put your account on hold ... but wait ... they tell you it on hold but still take out a payment!! Oh and don’t fall for the free time when you sign up ...you still have to pay for the time in the end ... nothing is free
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September 2020 by Kenisha
Never join anytime fitness EVER! I have reached out many times to cancel my membership and it has been the biggest hassle of my life. We are in the middle of a pandemic and I would think you would be more thoughtful on how people are feeling during this time. I am unimpressed with the lack of contact information and lack of being able to speak to somebody other than the manager of the club to get issues resolved. Club 1561 is a joke! This whole business is a joke. They are worthless. They only “ mediators“ therefore they don’t do anything to help you.