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October 2024 by Darlene Peterson
They never see the consumer side of things
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August 2024 by Becky Mendoza
Worst customer service I’ve ever dealt with. So unprofessional all around. Never going back to spectrum again!!
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August 2024 by Dayton Lien
Both of the service providers there had a great attitude allow my transition of my service plan easy and quick.
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May 2024 by Andres Ayon
I called spectrum business for a simple name change. All they have to do is change the name. I can’t believe that it has to take over a month for that change. I absolutely hate spectrum and spectrum representatives. Really it couldn’t been resolved in 5 mins but spectrum love when customers beg. ?????
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May 2024 by Grecia Williams
You have to BEG to get a tech to investigate a repeating issue. And they make it a huge pain to return equipment to the store. No level of customer service. Any decent internet provider could put them out of business in this area.
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April 2024 by The One
Becareful, I was sold on 1 gbpm, I got 500 mbps. When I went into question about my service, I acted like a new customer. I was told 1 gbps was around $80.00 which is what I'm being charged. On my account it's saying I'm at 500 mbps, I told her I did have an account, she looked it up, she said I was sold the 500 mbps and it would be $10.00 more. A little bate and switch, you decide.
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March 2024 by Terry Bollin
Didn't get anything straight, two people talking at once to us. Trying to sell us everything way to fast, we didn't have time to even think.
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February 2024 by Grimmzors
Moved to the area where it’s really the only option. Ordered TV - net package.The TV guide is simply horrid- no recording DVR- you have add a fav then click a bunch of times to update the guide “with your fav channels “ you select something to watch and want to go back you have repeat the whole process. If you click too fast it opens and closes immediately- completely useless.. dropped the TV package and took the price hike on the net as I’m no longer “packaged” .Now I am getting intermittent internet outages and you call the number and it tells you how to reboot the modem and hangs up on you! Absolutely the worst service !
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November 2023 by Tommy Molash
Awesome customer service
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November 2023 by Sarah Wharton
Worse company
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November 2023 by Amy Lee
Good customer service
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November 2023 by Jena Tollefson
The worst customer service.
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November 2023 by Chris Hall
Really nice staff!
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November 2023 by Michael
They have good deals on phones
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September 2023 by Danny Coon
The only thing spectrum is consistent with is making sure your bill arrives on time…that’s it. The phone service is spotty at best, WiFi goes out quit often and the LTE network is horrible to put it lightly. The TV service is barley adequate and is definitely not worth the money, but to be fair no one else’s prices are much better. Hoping a streaming service will start offering the channels we want at a price that’s affordable. As far as customer service is concerned, don’t go into one of the stores expecting to get any type of help on any of their services. The only thing they want to do in the stores is either sign you up or sell you a phone. They can’t even answer basic questions. All they do is tell you to call there 800 number. Absolutely worthless.
