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October 2023 by harlan isom
Satisfied
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July 2023 by Rick Hathaway
I have been a depositor of the White Bear Lake U.S. Bank for over 20 years and have noticed a steady and continual decline in their helpfulness and friendliness. It's as if they don't really care to help.
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October 2022 by Jess Fleming
Absolutely love the downtown Stillwater branch, this White Bear Lake Branch is full of rude and arrogant tellers who behave like they do not have any time for you. I can honestly say there are two really great ones though. Everybody else that I have dealt with, and I’m there twice a week for the last 7 years, is just awful. I have tried being polite and friendly and asking how everybody’s doing, just nothing but bad attitudes. Just today, my math was questioned and I had to explain why I brought in $.17 to make the difference work… Really unbelievable. I will always drive to Stillwater when I have the time, and especially if I need some help with something important.
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July 2022 by Evvie Punches
US Bank, White Bear Lake, MN does not employ competent persons in managing finances for any person. This branch has clearly violated the Electronic Fund Transfer Act (EFTA) a federal law, which protects consumers in providing important protections to consumers when they transfer funds electronically, including through the use of debit cards, and automatic withdrawals from a bank account. Even after the consumer has reported fraudulent activity on their account, US Bank continued to allow fraudulent transfers by this same entity/person. The issue was reported on May 24, now July 11th, the fraud claim still was not completed and the bank employees have denied any responsibility to the reporting issues on the banking side, in that we were told, the systems are not communicating with each other and that I will have to handle the reporting to Fraud Customer service myself. This is unlawful banking practice. Violation of Federal Law is not just ok.
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June 2022 by Jessica Fleming
Absolutely love the downtown Stillwater branch, this White Bear Lake Branch is full of rude and arrogant tellers who behave like they do not have any time for you. I can honestly say there are two really great ones though. Everybody else that I have dealt with, and I’m there twice a week for the last 7 years, is just awful. I have tried being polite and friendly and asking how everybody’s doing, just nothing but bad attitudes. Just today, my math was questioned and I had to explain why I brought in $.17 to make the difference work… Really unbelievable. I will always drive to Stillwater when I have the time, and especially if I need some help with something important.
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June 2022 by Jenna Race
Nice clean branch of the bank. It was pretty quiet and I was helped right away. The teller was knowledgeable and fixed my issue right away.
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March 2022 by Peyton Olson
This is the best bank with the best people! Always fast and extremely helpful.
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October 2021 by Don Johnson
I love only got cash from drive-up ATM and everything was good.
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July 2021 by Dan “SnipeHT2”
Walked in to see my mortgage banker. Stood in the lobby for 15 minutes, until my buddy shouts, does anybody work here? The 1 teller was on the phone with a customer. A guy came over and said we would have to wait. Then another person came to help us. But was of no help at all. I don't think they are not ready for live customers.I received several calls from US BANK personel. They made very sincere apologies. I was able to receive and send my information. The folks that helped me were understanding, very informative and gracious. Changing my review. ??
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May 2021 by Stephanos C
I am baffled by the low ratings. We have banked here for going on 20 years and could not be happier. Great people, great service.
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March 2021 by NorthCentral Breakers
Been using us bank for many years and the customer service at this location is the absolute worst I have ever seen. Go to another branch
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February 2021 by C Cliffe
"24 hour business solutions " has no one present, even by phone, on Sunday at 1230pm. Oh, and forget about leaving a message. Mailbox is full.They really don't want small business customers. They charge us for use of Zelle, charge for paper statements, and are unavailable for assistance.Time to look elsewhere.
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October 2020 by Mo Dawadeh
Tellers at the drive thru don’t know how to talk to customers, plus wait time is always too much.
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June 2020 by Marvin Schmitz
When are you going to reopen,everything else is
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April 2019 by RJ F.
By far the most incompetent USBANK I have ever been in. Going in for simple transactions is like open heart surgery for a lawn care company. I can't name a specific person because everyone that I've dealt with there Has displayed a obvious distaste for the company they work for. And obvious distaste for the building they work in. And an obvious distaste of the people they work with. The scary thing is I spent many years working for this company. No changes. Sad for such a great hometown company
