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August 2023 by Jadie N.
I love that you can do an online order and pick it up after work with no hassle. This has been a wonderful service so I can spend more time at home with my family. My honest complaint is if there is ANYTHING wrong , you cannot get a customer service representative on the phone if your life depended on it. Thankfully there is usually someone I can talk to in person and they are always VERY kind and helpful.
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May 2023 by Donald E.
First Time in this locationHas lots of things to offer!Love the bakery!!Love the meat and deli
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April 2023 by Daddy C.
This location blows not really the best up to standard like the other ones and it's dirty
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December 2022 by Darlene Hanson
Great customer service. I was at the White Bear Lake, MN one and Christine was so helpful and pleasant. She answered my question and recommended the scan and go app. She assisted me in getting the app and what to do. As she was helping me, about 5 customers approached her with questions and she politely excused herself to help them and always came back to assist me. Great customer service is hard to find these days so I really appreciate the time she took to assist me.
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May 2021 by C K.
Tia in club pick up was rude and extremely unhelpful! Ordered multiple cases of water and beverages and she just left the cart behind my trunk and proceeded to help other cars loading everything in their car for them. She was very unprofessional and I will not be returning to this location. Tried to call the store multiple times but it just rings
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February 2021 by Danny D.
Regarding the lady at the jewelry section on 2/14/21, around noon. Maplewoo, MN. I asked if she could grab a necklace for me when she was done with the couple in front of me. Once done w/the couple, she said she would be back to help me. Never came back. They weren't even that busy. This Sam has been declining the last few years in my opinion.I went to Costco instead.
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December 2020 by Jean L.
EXCELLENT MANAGER AND WONDERFUL STAFF! I had 2 separate grocery orders for friends I picked up today. I placed 1 order in the back of my SUV, and another order in the back seat. I noticed 1 of the bags of lettuce was missing, so I glanced toward the front of the store to see if it had accidentally dropped off the flatbed cart I was using. Nothing there. I quickly raced the flatbed cart to cart corral, then jumped into my SUV to leave the parking lot, when I noticed my purse, cell phone, wallet, were all MISSING! I immediately checked my car everywhere....no purse! I then drove to the cart corral, observed a flatbed cart there that was empty - no purse there. I raced back inside and requested "someone please call the police, my purse has been stolen!" A very nice manager came up to me and said " let's take a look". He traveled outside to my car, we checked it again - no purse, we walked to where I actually had my car parked, then walked to cart corral where I placed flat bed cart - no purse. The manager then when back into the store and back to the office to review the camera footage. After a while, he came back and indicated he had viewed the tape and there was NO ONE NEAR MY CAR. I was very confused because my purse clearly has disappeared! It vanished! The super nice manager again walked me out to my car, we then again checked all areas in car, ......no purse. The manager walked with me again to the area I dropped off the flatbed cart....again no purse. Then the manager looked all the way ACROSS THE PARKING LOT, to the very end of entire lot and observed a flatbed cart. He ran to it, checked it, and AMAZING found my purse! Oh Happy Day! What is so crazy about this circumstance is I DID place flatbed cart into the designated "cart corral". THE WIND ACTUALLY BLEW CART OUT OF CART CORRAl AND SENT IT ALL THE WAY ACROSS PARKING LOT! Who knew? I never even thought that was possible! But this manager was exceptional! Very attentive! Most people would review security tapes and tell me no one took purse and leave me scratching my head, trying to figure out what happened to my purse. This stellar manager went back outside with me again, helped me look a second time, and actually FIGURED out what had happened to the purse. He went above and beyond his job duties. Very impressed with the manager and excellent, helpful staff you have at this store. I would really like to know this managers name to send a Thank you card! Fantastic staff at this location!
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October 2020 by Justin Scholl
Let me start by saying we have been business members with sams club for the last 20 years. I shop at this location at least once often twice a week. I have noticed this place go down hill for the past 1.5 years. Let me tell you about my terrible shopping experience today. Today I went to sams club to purchase a battery for my vehicle. I carried my old battery through the front door and set it in the cart. I proceeded to wheel the cart through the front door where i was stoppe
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August 2020 by Jim Paula Chisholm
the most disgusting bathrooms I have ever been in!!!!! unbelievable...
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July 2020 by Sammi Myami
I’ve been a Member of Sam’s Club for more than six years this is only the second time I’ve frequented this particular location and I am horrified at how unprofessional the associates are that I encountered one of them was smacking gum so loudly it was completely obnoxious and I asked for assistance locating something and she was completely not helpful and the other one had a Voice is so loud I can hear it clear across the entire club almost and she was speaking about her per
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April 2020 by Roland W.
We have been members of this Sam's since 1985. (Previously "Wholesale Club.") It is what it is, a solid discount store. We have a "plus" membership, which more than pays for itself. They've got great Michelin tires, and I find all their quality to be solid. Their staff, though spread thinly, are helpful and courteous. They are good at keeping things in stock for the great majority of items. (The Coronsvirus has stretched them.) Their produce and dairy products are very good. I think their buyers do a great job; their small appliances and home goods, even if I'm not familiar with the brand, are always of great quality and reasonably priced. I've had consistent luck with the quality of their casual clothing. They've been a great store for us for 35 years.
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November 2019 by James Bergeron
Some good prices and good things
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September 2019 by Mike Thelen
Good produce and meat department
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August 2019 by Patty Johnson Wolters
Always clean!! Service was great!! Lunch there but out berry sundae disappointing!! And not all touch screens working that around could be cleaner!!
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August 2019 by Kat Garbow
everything!!! their snack bar food is great!!! their discounted area usually has some good deals.
