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January 2024 by David G.
Save your money and go to Costco instead. Moldy tortillas and a food court that runs out of food and can't seem to figure out how to do a refund was $9 well spent in learning to never go back here.
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August 2023 by Jadie N.
I love that you can do an online order and pick it up after work with no hassle. This has been a wonderful service so I can spend more time at home with my family. My honest complaint is if there is ANYTHING wrong , you cannot get a customer service representative on the phone if your life depended on it. Thankfully there is usually someone I can talk to in person and they are always VERY kind and helpful.
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May 2023 by Donald E.
First Time in this location Has lots of things to offer! Love the bakery!! Love the meat and deli
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April 2023 by Daddy C.
This location blows not really the best up to standard like the other ones and it's dirty
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April 2023 by Meg Lisowy
My dad and I unfortunately had a very bad experience at the Sam’s Club in White Bear on April 7th. Around 4:30pm we checked out our items. My dad checked out his items first, and then I followed behind to purchase my two items. When we got to the exit, a nice young man tried checking our cart and ended up having some difficulty. He decided to called over a woman named Lida. She immediately came over with an attitude, looking for items that weren’t even in our cart. When my dad tried to help her by showing her his receipt, she dismissed him. When she was still trying to find the butter and Coke in our cart, my dad once again tried showing her his receipt to which she dismissed him again. We had already showed her where the butter was in the cart and on our receipt but we did not have any Coke in our cart at all. I then tried to explain that we had 2 receipts and maybe the item she was looking for was on my receipt since it hadn’t been scanned yet. She held her hand up to me and said “I don’t care about your receipt I’m just focused on his.” Finally, my dad told her to “watch how she’s talking to us” in a calm voice. She immediately responded with offense, saying “excuse me?” My dad said again to “watch how she’s talking to us” and she stated that “she’s just trying to do her job and doesn’t need our help.” My dad kept his tone calm as he stated “ma’am I could do this all day” to which she replied “so can I.” Finally, she dismissed us by saying, “you know what you can just go I don’t need to deal with you guys and I don’t need to check your receipt.” At this point, she is yelling at us and causing other customers to look over at us. My dad and I decided to try to deescalate the situation by leaving but once we were already out the door, she continued making a scene by yelling at us to leave and waving while saying “goodbye.” That’s when we were really over the attitude. We went back in and asked the young man that originally helped us for a manager to which Lida responded saying that she is a manager. My dad and I were shocked to hear this since that is not how managers should be acting when they should be teaching others below them the right way to act. Finally, a nice woman named Faylin came to hear us out. She was very understanding and apologetic for the actions of Lida. While we were talking with Faylin, my dad caught Lida at 4:58pm giving him a shit-eating grin behind Faylin’s back. We eventually left after speaking with Faylin, but after a week of cooling down, we realized that we no longer wanted to be members at Sam’s Club if that is how we may be treated. We went in a week later to cancel our membership and Marilyn, Cristine, and Kalivin were very understanding and helpful. They didn’t seem too surprised to hear that Lida was the one treating us like this which showed my dad and I that she has most likely been complained about before. At the end of the day, every other worker at Sam’s Club treated us with respect, but our interaction with Lida put a horrible taste in our mouths. I have never written a negative review before but in this case, the disrespect I felt as a customer was inexcusable.
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December 2022 by Darlene Hanson
Great customer service. I was at the White Bear Lake, MN one and Christine was so helpful and pleasant. She answered my question and recommended the scan and go app. She assisted me in getting the app and what to do. As she was helping me, about 5 customers approached her with questions and she politely excused herself to help them and always came back to assist me. Great customer service is hard to find these days so I really appreciate the time she took to assist me.
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August 2022 by Classrep70 AMM
I want to thank Angela for correcting a bakery order for me. She went above and beyond her job to do it. She really cared about my dilemma where two other bakers couldn’t seem to resolve.So thank you again Angela for making our special day perfect!Chris
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May 2021 by C K.
Tia in club pick up was rude and extremely unhelpful! Ordered multiple cases of water and beverages and she just left the cart behind my trunk and proceeded to help other cars loading everything in their car for them. She was very unprofessional and I will not be returning to this location. Tried to call the store multiple times but it just rings
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February 2021 by Danny D.
Regarding the lady at the jewelry section on 2/14/21, around noon. Maplewoo, MN. I asked if she could grab a necklace for me when she was done with the couple in front of me. Once done w/the couple, she said she would be back to help me. Never came back. They weren't even that busy. This Sam has been declining the last few years in my opinion.I went to Costco instead.
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December 2020 by Jean L.
EXCELLENT MANAGER AND WONDERFUL STAFF! I had 2 separate grocery orders for friends I picked up today. I placed 1 order in the back of my SUV, and another order in the back seat. I noticed 1 of the bags of lettuce was missing, so I glanced toward the front of the store to see if it had accidentally dropped off the flatbed cart I was using. Nothing there. I quickly raced the flatbed cart to cart corral, then jumped into my SUV to leave the parking lot, when I noticed my purse, cell phone, wallet, were all MISSING! I immediately checked my car everywhere....no purse! I then drove to the cart corral, observed a flatbed cart there that was empty - no purse there. I raced back inside and requested "someone please call the police, my purse has been stolen!" A very nice manager came up to me and said " let's take a look". He traveled outside to my car, we checked it again - no purse, we walked to where I actually had my car parked, then walked to cart corral where I placed flat bed cart - no purse. The manager then when back into the store and back to the office to review the camera footage. After a while, he came back and indicated he had viewed the tape and there was NO ONE NEAR MY CAR. I was very confused because my purse clearly has disappeared! It vanished! The super nice manager again walked me out to my car, we then again checked all areas in car, ......no purse. The manager walked with me again to the area I dropped off the flatbed cart....again no purse. Then the manager looked all the way ACROSS THE PARKING LOT, to the very end of entire lot and observed a flatbed cart. He ran to it, checked it, and AMAZING found my purse! Oh Happy Day! What is so crazy about this circumstance is I DID place flatbed cart into the designated "cart corral". THE WIND ACTUALLY BLEW CART OUT OF CART CORRAl AND SENT IT ALL THE WAY ACROSS PARKING LOT! Who knew? I never even thought that was possible! But this manager was exceptional! Very attentive! Most people would review security tapes and tell me no one took purse and leave me scratching my head, trying to figure out what happened to my purse. This stellar manager went back outside with me again, helped me look a second time, and actually FIGURED out what had happened to the purse. He went above and beyond his job duties. Very impressed with the manager and excellent, helpful staff you have at this store. I would really like to know this managers name to send a Thank you card! Fantastic staff at this location!
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April 2020 by Roland W.
We have been members of this Sam's since 1985. (Previously "Wholesale Club.") It is what it is, a solid discount store. We have a "plus" membership, which more than pays for itself. They've got great Michelin tires, and I find all their quality to be solid. Their staff, though spread thinly, are helpful and courteous. They are good at keeping things in stock for the great majority of items. (The Coronsvirus has stretched them.) Their produce and dairy products are very good. I think their buyers do a great job; their small appliances and home goods, even if I'm not familiar with the brand, are always of great quality and reasonably priced. I've had consistent luck with the quality of their casual clothing. They've been a great store for us for 35 years.
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July 2019 by Harry S.
Sam's Club Tire and Battery shop had a bad experience with the tire shop and won't ever buy tires again at Sam's club. As a matter of fact, I opened an account at Costco because of the poor service provided by Sam's. I had an appointment to get my tires rotated and balanced. The second tech didn't show up for work. This was the second time this happened to me. bummer, I had a bit of a wait. No problem, it happens. When my car was done the tech walked right past me at the counter and started helping someone who just showed up. That took about 15 minutes and the person only wanted an estimate for tires, he wasn't buying today. So, I complained to the manager on duty who called me a liar when I said that there's always a no-show tech when I come to Sam's. Okay, I did exaggerate it wasn't "always", just 2 out of 2 times in 2 years which seems like always, but he didn't need to call me a liar. I was rather livid at that point and left. Two days later I took a different car there for tire rotation and balance. The same tech worked on my car. After 15 minutes I was called to the desk. My tires were over 10 years old and I had to agree to sign a waiver for them to work on the tires. I agreed. 15 minutes later I was called back again to find out that the tread was too low on my tires (I need new tires). They aren't allowed to work on them. Okay, I can understand that. BUT - he could have told me that the first time. Who checks the serial number on every tire without looking at the tread? The tire techs at Sam's Club, that's who. What's really bad, though, is that the person who arrived before me was made to wait until my car was done. He was there for way over 2 hours. As I said, I won't ever buy tires at a Sam's club again. I'm taking that business elsewhere - and I have two cars that need tires.
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November 2018 by Jamie M.
Meh... Shopping at Sam's Club on a Thursday evening was not hopeful to say the least. I try to eat healthy and pay close attention to the ingredients in the things that I buy. I purchased a groupon for a Sams Club membership hoping they'd offer organic and non-GMO options. I didn't find much in store. In particular, there were not many organic produce options. I noticed organic sweet potatoes, carrots, and spinach.... but that was really about it. I looked online and observed organic items advertised. I believe Sam's Club could also also use some sprucing up with cleanliness. I appreciate the variety of checkout options that they have available. The first time I've been in a store that allows you to scan your items and pay right on your phone! I presume these options will be helpful for holiday shopping.
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September 2018 by Vee V.
Their curb side pick up sucks ass!! So much so that I contacted the customer service link online, in which I received no response. Now, I'm here, complaining on yelp and warning all others not to bother with curb side. I've tried to give their curb side pick up a shot 5 times. I order online because the concept is that I pick it up and it's faster. The issue? They do not respond to the kiosks at the drive up. They never do, and apparently I was told by a manager that when you use the drive up kiosk to scan your card and select pick up, it goes to a walkie that no one answers...wtf Sam's club? Then I have to go inside scan at the pick up kiosk and start my wait all over again. Just remove the damn service!
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August 2018 by Joelle A.
The custumer service line is ALWAYS long, and the people that work in the food court, are THE SLOWEST, unfriendliest people ever!