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October 2024 by Kayla's World
Dr Haase at Birch Lake treated our first family pet for 15 years until she passed away last year. We have a wonderful foster fail of a dog as a new member of our family and we have continued our relationship with Dr Haase as our primary caregiver. She’s so caring and recommended needed services while going over price points. The vet tech Bailey was so kind and remembered our previous fur baby . The front desk staff was warm and welcoming. Birch Lake will always be our choice for pet care.
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July 2024 by Hannah S.
Had a great visit with Dr. Tim at Birch Lake. Our dog has some complex health conditions and he was very thorough, taking the time to really understand her history & the goals for her treatment. So often nowadays vet visits are rushed and confusing, but that was not my experience here! It was a breath of fresh air. Definitely recommend.
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January 2024 by M J
Had my dogs here from Boston while visiting, my lab got a UTI. Birch Lake took us the DAY OF, were SUPER helpful, and very informative. Dr. Sally Prince was amazing, and deserves all the praise in the world. She followed up to see how Bella was doing, and I could genuinely tell her and the staff loved what they did. They treated my dog amazingly and I’m surprised I even got her out the door! She loved them all. 10/10, 100% recommended. If you care about your animals, bring them here!
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December 2023 by Todd Smith
Clean, friendly and knowledgable. We found out about Birch Lake from two other friends and I would not go anywhere else. As a first time dog owner they have been patience and very good with guidance on all things related to taking care of our puppy.
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October 2023 by Jeni Rutherford
Saved my kitty <3
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October 2023 by Gary Andresen
Very good in all aspects.
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October 2023 by Joanna S
Wow, I am impressed with this veterinary hospital. All of the staff were super friendly and helpful. Dr. Anna Rauk-Mitchell was amazing! She was super caring and supportive. She answered all of my questions and explained everything to me. She took time with me and my dog and we never left rushed or just a number. I highly recommend this place!!
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September 2023 by Joanna S.
Wow, I am impressed with this veterinary hospital. All of the staff were super friendly and helpful. Dr. Anna Rauk-Mitchell was amazing! She was super caring and supportive. She answered all of my questions and explained everything to me. She took time with me and my dog and we never left rushed or just a number. I highly recommend this place!!
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September 2023 by Jack Raymond
Professional, caring, great staff, always with a smile.We have been going to Birch Lake for around 25 years.Our dogs love them and so do we.
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August 2023 by Heidi Carls
Our two dogs have been going to Birch Lake for many years. We have tried to go to PetSmart because they are more expensive but have returned for the kind service and less chaotic atmosphere. The doctors here are very compassionate and not rushed. However, the prices are higher and they do attempt to upsell at every visit.
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August 2023 by Gayle Gammel
Love Birch Lake Animal Hospital. Been coming here for over 20 years. Kind, compassionate, friendly. They've helped us through understanding meds and treatments and what works best for our girl.
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May 2023 by C Lee
DONT GO HERE! If I could rate this place a zero I would. After my appointment, after spending $1600 at this place they decide to bill me for an extra $40 plus interest after I was told I paid in full. I called and asked why because I always pay in full and don’t make payments. They had lied to me about the price and decided months after I left to bill me for an extra $40. AND TO ADD INTEREST! Nicole the manager told me that it was their mistake and it shouldn’t of happened but that I still need to pay for their mistake. $40! Never coming back. They’re the most deceitful money grabbing pet hospital I’ve ever been to. I’m sorry for any customers who think they care about their animals, but it’s all about the money clearly. I will be reporting this clinic to the Minnesota board of veterinary medicine.
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April 2023 by Elizabeth L.
Dr Howe was the original owner. He was fantastic, and so was his staff. When Dr Howe left, the original front desk staff ( except for one person ) quit. They had all been there for years. The new owner and his office manager are more concerned about the money. One time I was in New York on business when my house sitter called and needed a scrip for my dog filled. I had left my credit cards in my other briefcase, so I called and said I will stop in Monday morning and pay. I was told they could not fill it without payment. I was stunned. So I called a neighbor who went up to pay it. When I had to put my dog to sleep, I was told up front when I got there what the cost would be, and would I provide my credit card. I had been going there since they opened 35 years ago. And to make it worse, my dog was laid down on the linoleum floor and put to sleep. No bed, no blanket. How sad for my dog. That was the last day i ever went there. I will say Dr Amy and Dr Melissa are wonderful. I switched to White Bear Animal Clinic and I like it much better. When I had to put my last dog to sleep, They took me to their quiet room. It's beautiful, with soft lighting and nice music, with a nice couch for the family, and a comfortable bed for my pup. That's pretty standard in the Vet world today.
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March 2023 by Roger B.
This is a wonderful veterinary clinic/animal hospital. The front office staff, techs, and vets all go the extra mile for their furry clients and their humans. The care and communication are both excellent, and the cost feels like it's in line with the industry. Highly recommend!
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January 2023 by Jen Madaras
Birch lake animal hospital takes such great care of my 5 pets. I will never take them anywhere else.
