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October 2023 by Gary Jorges
The Neighborhood Appliance Store "Plaza TV & Appliance" is very good in Customer service and in store Appliances for sale and pickup same day.. Please stop in and talk with Allen. He will help you with what your looking for. Highly recommended! !
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August 2023 by Laalitha Surapaneni
Angie was incredible and helped me troubleshoot through issues with my monitor, w/o any concern about a potential sale. Would highly recommend Plaza TV!
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June 2023 by Joe Greenwood
Great pricing, helpful staff, honest sales. Delivery was early in both instances when we purchased from Plaza, but we're also very close to their showroom so it would make sense that they were early. Delivery, hookup, and removal was a breeze, in and out, no blah blah, very polite and curitous.
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February 2023 by Jonique Suggs
People here are rude, not helpful, and not professional. They "fixed" my appliance, when picking it up, the staff didn't know how to turn it on, plug it up, or what was fixed on the appliance (no information, just wanted me to pay). When I brought it home it broke again. When I notified them, they were rude and condescending like I'm rude for wanting my appliance that I paid hundreds of dollars to have fix, to work. When returning it, Dave just left it on the floor and said "you'll figure it out/you'll have help later." Overall, my experience as an honest customer was horrible, I usually don't write reviews but, I hope their "people skills" gets better. Being rude and not knowing how to plug in/turn on a appliance at an appliance store is not a good sign. I would NOT recommend or go here EVER again. They're incompetent and rude, I don't care how long you've been in the business or what's your condentials are, update your staffs knowlegde on the appliances and don't be rude.
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January 2023 by George M. Fell
It is my neighborhood appliance and repair store. People friendly and competitive prices. A rare find in today's big box stores.
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January 2023 by Luke M
It’s the only place I buy my appliances from. It’s a long-standing business in our community. Good selection and much better customer service than big box stores. Support local business.
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November 2022 by SycoDad
I tried the big box stores and everything was 2 weeks out for delivery. I went to Plaza and They had a refrigerator and range in the store. Both were priced exactly the same as the box stores. Less than 24 hours after I walked into Plaza my appliances were delivered and working. The salesman and the 2 delivery guys were great. Definitely recommend Plaza.
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November 2022 by Drea
I went here to get some appliances for my home it has pretty much what you need anything from easy project to simple one they have a lot of varieties of paint custom colors if you'll like something unique and very knowledgeable about their products I will. Definitely go again
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July 2022 by Patra Borden
Purchased a refrigerator from Plaza Appliance in the height of this “supply chain shortage” post-covid world. Couldn’t find the type of fridge we needed anywhere in the Twin Cities area, until a colleague recommended Plaza, and I’m so glad they did! We had a great experience working with Al at the West STP location, and they had just what we needed! They were even able to deliver it the same week, which was amazing, given that our fridge and freezer had died and we were struggling without one. I was very happy shopping at Plaza. Will definitely use them for our appliance needs going forward.
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May 2022 by Herman Gonzalez
I have been buying appliances for over 20 years from Plaza TV and Appliance. Plaza has never failed to provide excellent customer service in both sales and service. I recently had an issue with a 1-year-old Maytag washer, and they came out the following day to fix the problem. My tenant is pleased with how efficient, kind and courteous the technician was to her. That has always been my experience also. If you are reading this and considering Plaza, they sell all the brands, but please remember it's the people that make it a great place to shop.
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May 2022 by Christina Falkenstein
My son needed his motherboard on his airsoft gun fixed and Plaza TV was the only place we were able to find that was able to do it! He was able to get out to the field in plenty of time! They saved the day!!!!!
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May 2022 by Mark
Very deceiving bad customer service and way off on the price of installation and sad to have had to tell the installer how to do the job.
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May 2022 by Christie Lea Thompson
I've never been disappointed by a purchase that I've made at Plaza Tv & Appliance during the past 20+ years.In March 2021, I purchased a Maytag washing machine from them. My daughter didn't use the machine properly, which caused a minor repair to be needed. Today, Scott, who's 1 of the owners, repaired it and didn't charge me for it, even though the manufacturer's warranty had run out. Yeah to saving at least $200!
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April 2022 by Kevin Rumpza
Bought appliances from this place not even 2 years ago. Refrigerator has needed repairs 3 times. Stove has needed repairs 3 times. Microwave was improperly installed. Now oven door falls off. I will never do business, sales or service, with this place again. Probably would have been better off buying refurbished appliances from a junkyard. If your in need of new, quality appliances and the sales and service to back them STEER CLEAR of this place.!!!
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April 2022 by Jenny K
Purchased a $1200 washing machine and Allen said it would be in the following Wednesday. We called Wednesday and was told it would be in Thursday, and the we should call Thursday to confirm and schedule delivery. Called Thursday and was told it would be in Friday. I asked if it was somewhere local so that we could pick it up ourselves and was told it is in Chicago. I asked how reliable the Friday delivery time was and was told 90% reliable. I said that I understood the delivery issues were out of their control but I was frustrated that the delivery time kept changing. As soon as I said the word frustrated, Allen interrupted and spoke over me so I asked for a manger. The manager came on the line and immediately said he was cancelling the order because I want everything my way when they are bigger issues going on in the world. I wasn't going to listen to him yell at me so I hung up. Hopefully they will actually refund my money. Really disappointing for a local family owned appliance store to treat customers this way.
