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September 2023 by Ben Y.
I don't know about their new vehicles, but I don't have a good experience with Walser on their pre-owned vehicles. Comes with problems unfixed. And stupidity on my side for not spot the problems right away or request a third party inspection before making the decision. But what is worse is the sales rep even makes fun of me for not spotting the problems right away. With that being said. I do not recommend buying pre-owned vehicles from Walser. By hiding vehicle defects and trying to fool me around, they have proved they are a nasty car dealership after all. After you pay them, the vehicle is your problem.
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April 2023 by Alyana S.
I decided to retire my 2005 Nissan Pathfinder and came to Walser in search of a new car. I worked with Swarup and he was very informative. I got to test drive the Nissan Rogue and he was very informative of the features! I came back two days later after much deliberation and decided to purchase it! We came at 6:30pm on a Monday and since it end of day it took a while with the financing. Overall process was great and easy! I'm very happy with my purchase and love my new car. They do try to sell you various packages which made it overwhelming but they help you through it. I was very happy with my visit!
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December 2022 by Jake B.
A decade ago I was left in a lurch and had to buy a new (used) car in a pinch and the entire process left me with a bad taste in my mouth. Less than 3 weeks later, the car's radiator blows in the middle of nowhere, very expensive repair. Fast forward to 2022 when the environment is heavily stacked against the buyer and it would be an understatement to say this place has taken serious liberties with their newfound pricing power. Put a deposit down on a Nissan Leaf, struggled to get USAA to send them the proper paperwork and while I was away on a National Guard weekend, they sold my car to someone else. Go elsewhere.
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August 2022 by Tommy C.
I had an issue with paint on a used car. They were kind enough to take car of the paint for me The communication with the General manager was excellent.. He was very responsive to my request Tommy
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July 2021 by Shawn S.
I've purchased two vehicles here (and nearly a 3rd one) and I've been happy with all of the sales staff that I've met with. My last purchase was last week and they set a speed record getting me signed up and on my way. I've been through closings at other dealerships where it's like an hour to wait for the business manager, then 1-2 hours to close/do financing.....takes practically a whole day. My sales agent did the sale, financing, and closing seamlessly with the staff assisting vs being passed around. Service after the sale has always been good. I wish they had a car wash....this is something they should correct.
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April 2021 by Bethany A.
Do not buy your vehicle from here. Seriously. I had a very bad experience. Below is just SOME of what my experience entailed. The team at Walser Nissan Wayzata are ready to take advantage of you in any and every way. My first warning was when I decided (reluctantly) to finance through the dealer because they had a 1.9 interest rate advertised. I was very clear that I wanted in the low interest rate. The finance manager, Ryan, told me everything with my credit looked great, and that the quotes all came in very quickly. But then I wait about 30 mins. When the sales guy, Mike, finally comes over with my finance info, he tried to rush and get me to sign the paperwork to hide that the rates they were showing me were 4.8- 5.5%. I have excellent credit. I called them out on it, and asked for the lower interest rate. After "running numbers" for an additional 20-30 mins, they come back with the 1.9%. At this point, I'm extremely wary of the team and ask them to print off all of the paperwork for me to look over before I decide to continue. As I'm leaving the dealership, I realize that the price of the vehicle is different than what was listed online. I follow up with the sales guy, obviously upset in the price change and their lack of communication with me. Apparently, the "upfront price" listed on the site reflects a rebate (the rebate is only applicable with the financing options at the 4.8-5.5% interest rates). Obviously not great! There were so many other red flags that I'll leave out due to review length. Overall, I tried to tell myself that all car dealers are trying. But the final straw was...I decided to continue to purchase the vehicle after all the drama (I know...). The vehicle was a Certified Pre-Owned (CPO) vehicle, meaning that it goes through all these additional inspections. One of the requirements for CPO is two key fobs. As I'm about to leave to drive off with the vehicle, I ask about the keys. The sales guy gives me an odd look and is like "oh, let me get your second key". He comes back and after telling me "and all CPO vehicles do come with two key FOBs, unfortunately we just have one at this time so we're going to need you to come back and we'll program the second key for you". The programming was going to take 30-40 mins and should have already been done. Clearly they do not take their inspections seriously. If they aren't thorough about something as visible as keys, what other less visible things are they hiding or dishonest about. Very, very terrible experience. Don't be like me. I had to learn the hard way. Thankfully, I was able to return the vehicle and go to a dealership (Poquet) with a GREAT reputation.
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September 2020 by Kristina H.
Trent Clark at Walser Nissan in Wayzata is such an impeccable salesman; he took the daunting task of buying a new car and turned it into an enjoyable evening that I will be grateful for for years to come. As I had never bought a car before, it was incredibly comforting to have Trent patiently answer all my questions and help me find the best car possible. The whole process went by in less than two hours and I am immensely satisfied with my purchase & experience. Definitely check them out for any & all car needs.
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February 2020 by Thida C.
I went in and bought a brand new 2020 Murano platinum, Dan a sales man was amazing......his manager what a useless person. Would not listening to what I had to say. It unbelievable at one point during the process of paperwork I got up and ready to walk out. I actually was up and had my jacket on ready to go. I never ever in my life encounter such incompetence person like this guy. thinks he knew it all without listening and tried to understand what his customer got to say. I repeated myself about 6 times.....if he would just pay more attention to his customers the deal would've been a lots smoother. If I did NOT felt bad for Dan for working so hard and so understanding I would've walked out for sure. When I got up and ready to walked out Dan still working so hard to make sure I'm happy. I'm so disappointed that this place have such good sales man, but shitty manager. Oh BTW that manager name (SAM). Yes at the end I did bought that 2020 Murano. That because Dan was amazing!!!! I don't want to walked away from Dan for working so hard to make the deal while his manager SAM almost costed him a customer.
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December 2019 by Heather A.
Walser Nissan has amazing service. The staff is extremely friendly & not pushy at all. Highly recommend Walser for any new car purchases!!
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October 2019 by Paul S.
We ended up buying a vehicle at a different Walser Dealership after being treated poorly by Natalie and the Manager... Natalie was not willing to listen to my concerns about the price of a used car and the manager was pressuring us to use our Credit Cards to buy a car when we were very clear that we had to wait for the Monies from the Insurance Claim.... went to a different Walser dealership, was treated with respect and found a car that we ended up buying...... maybe next time the manager and Natalie can use better listening skills and be more professional when dealing with clients/ customers..... I will buy cars from WALSER but not from this dealership!
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June 2019 by Austin K.
I've never posted a review before and will probably not again but I wanted to give a shoutout to John, Tyson, and Brandon who were all awesome to work with! John worked with me on my trade in to make sure I was walking away with the new car I wanted at the price I was willing to pay. Tyson helped move the process along and provide useful details and Brandon was also helpful and knowledgeable even for someone not on the job long. Didn't try to force add on packages down my throat. Happy I was able to buy my Rogue from these guys!
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April 2019 by Brian G.
Avoid this dealership at all costs! We have had our vehicle into their service department multiple times, and they still cannot seem to figure out what is wrong with it. The service manager is condescending, unprofessional, and very unclear when he is talking to customers. If I could give zero stars, I would!
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May 2018 by Matt F.
My wife and I made it clear to the salesperson that we are just beginning our car search. After telling the salesperson we were not buying today twice, he sent his manager over to put the hard sell on us. His pitch:. "all cars in this class are the same". Which was amusing given his subordinate having spent the past hour (far too long for a simple test drive) pitching us on Nissan being exceptional. Not surprisingly, we will not be doing any business with the sales team at this Walser. In fact, we are likely to avoid all Walser dealerships going forward, and suggest others consider the same.
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April 2018 by Cloe G.
I called to make an oil change appointment (I had a free oil change from when I first leased my car). I was told I am no longer able to use my free oil change and that I also have a recall on a 2017 car I just started leasing last May. They cut off the free oil change deal as of April and today is April 2. I wasn't informed of the free oil change cut off or the recall until I called to make my appointment. Very poor customer service - I don't recommend working with this dealership.
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March 2018 by Brent S.
We recently purchased a used 2017 Versa Note Walser Nissan of Wayzata (former Wayzata Nissan). Our sales person Rudy C was great to work with! My wife hates shopping for new cars as sales folks usually ignore her and just talk at me. But Rudy treated us both equally. A pleasurable experience from start to finish. Will definitely give Rudy a call when its time to buy our next vehicle.
