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“Westdale Floral did an AMAZING job with not only the floral arrangements I ordered for Valentine’s Day but also the CUSTOMER SERVICE was awesome. Basically they called to see if we were around as the flowers would have been ruined because of the outside temperature. So on the second attempt which was now Valentine’s Day, I had given them the wrong address. They went above and beyond to clear up what was clearly a mistake on my part to assure my wife received her flowers!”
“I'm not a plant person (I like plants, but it's not fair to the plants because I forget to water them so they have very short lives at my house) - but I wanted to buy a couple plants as gifts. A friend referred me here - I can see why, it's a really cool place! Even though I knew what I wanted, I had no idea where it would be in the greenhouse. After walking in, I spotted an employee and asked them for help. I wish I'd have paid attention to their name, they were so helpful and not only showed me where to find what I was looking for and answered a few questions, they walked us over to a little cabinet that had care cards for what I was buying, to give to the recipient with basic instructions for caring for each plant.Fantastic experience and lots to choose from.”
“This is a difficult review to write because Bachman's usually does such a good job. I'm adding a star for past performance. I ordered a multi-colored rose bouquet for Valentine's Day 2024 and picked it up at the store on Valentine's Day. They were in a vase and wrapped in plastic. When I removed the plastic at home, 4 of the roses immediately fell to the side. 2 of the lighter colored roses had already begun to brown. They didn't last. These roses should have been sold or discarded 3-4 days before the day they were sold to me.”
“Been in my house for 25 years trying every product at the local hardware stores, spending tons of cash. Tried SiteOne as a homeowner a couple years ago, they provide me great recommendations to this day. Super happy with the lawn...”
“Very reasonable pickup and delivery costs. Staff is friendly and jeeps you posted on your repair. Appears to be a family owned business, so even better. These folks are tops as far as I am concerned.”
“Otten Bros. Garden Center is quite a distance for me, but it has always been worth the drive. It has been my local go-to place for years for hard-to-find and exceptional items. They have a remarkable selection of trees, shrubs, perennials, annuals, and garden accessories – all at good prices.They have a vast selection and supply of mulches, soils, pavers, and rocks! For example, after looking at three garden centers south of the river, I found that they had the Pea Rock variety that I wanted.This fall I, like many residents, lost eight trees to Ash Borer Disease. The loss was substantial to me, as I’m very much a gardener and landscaper at heart. I bought replacement trees (some B&B) from three places, starting with who is closest to me. I bought River Birch, Northern Red Oak, redbud, maple, and Elm.I really want to give Otten Brothers applause. They drove the furthest, cost the least for delivery, were in the best shape, each tree was tied securely to a wooden flat and did the most to unload each tree where I wanted them. Much less to say, they were friendly, happy people who also gave good planting advice.For at least eight years, I’ve bought rose bushes from them each spring. They’ve had the healthiest roses and the best selection of own-root and English roses.If you are looking for garden accessories, they carry quality items that I’ve never found anyone else to carry in Minnesota. Like fountains, fountain covers, trellises, garden benches, and topiary supplies.The staff are very friendly, and knowledgeable, and go out of their way to answer a question or look for an item for me. They also host several events, like the ladies' evening coming up, with fun workshops and treats. I’m grateful to have this premium shopping experience and highly recommend them.”
“This is an exceptional store for both retail and customer service. I accidentally forgot items on my cart when loading it into the car, so I went back the next day and both the customer service folks and the store manager was kind enough to help resolve those. The staffs here are truly amazing.”
“The staff at Orchids Limited are only surpassed by the amazing variety of healthy beautiful orchids and rare plants. The greenhouse is spotless and well kept. The plants are healthy and well cared for. The variety in plants and the different costs, so you can get a lovely orchid and not have to spend a fortune. I think the real strongpoint is their staff though. The staff is not only very friendly, well informed and knowledgeable, they really care about the plants and who they go to! I highly recommend Orchids Limited.”
“The flower center is great when the flowers first arrive... then they seem to lack the proper care such as watering and the selection tends to dwindle out due to lack of attention. Prices are good if you get there at the right time!”
“I went in today to pick up a specific tool that I'd researched online. Unfortunately when I went to the location that the HD website told me it was in, the model I wanted was completely gone. While I was standing there trying to figure out my options, an associate named Brenda approached me, asked if I needed help, then proceeded to track down a couple of models for me in an unusual location - she then volunteered to grab me a bigger pushcart, and got another associate named Jesus to help load it up. She searched for it like she was looking for it herself, and I appreciated it so much! Then Jesus was kind enough to walk out with me and load it into my car. Brenda and Jesus really turned my situation around and helped me get just what I wanted! Their service is what would encourage me to come back to this location!”
“Peggy M. gave me confidence that great Customer Service still exists. ? ? She loves ? her job, knows her plants and took time to educate me to take proper care of my plants. This Yucca along with the other plants I already have, will live a long life thanks to Peggy M. I’ll be going back to her when I need to add more to my collection. Bachman’s please take care of her, you’ve got a fabulous employee! ?”
“Awesome experience. Top level service. I made a mistake on a custom order and had to make an exchange; Patio Town provided top-notch service every step of the way. Shout out to Pat and Arnie.”
“Liza and Holly provided excellent customer service to me. I had a concern about the cost of an item and they personally double checked and then adjusted the price. I really appreciated it.”
“At the entrance a younger man pointed me to where to look for an item for ghafari. I went to the garden center and the lady who was there told me she doesn't think they have it but there is another gentleman in the back who might know. So I went to that other gentleman was busy, he finished his work and he walked all the way inside show me where that item was. Very helpful.Easy access to Highway 494 and plenty of parking. They seemed well staffed today including a gentleman giving candies to children. In Sweden they give candies to children only on Saturdays. Maybe you should have the same philosophy here in USA.Praying and leaving was relatively fast. The place was clean and very busy for Saturday morning. Shelves and items were properly put in their respective places.I would say it was a pleasant experience.”
“We just bought a house so of course we needed a laundry list of items. We in no less than 45 minutes got 4 sets of locks identically keyed, got a mini fridge on major clearance, did some Christmas shopping, all while getting those odds and ends. Everyone we spoke with was very knowledgeable and helpful. We did all this on a Saturday afternoon no less.”
“The store manager Todd is a great guy and helped me today with a facuet I found on the home depot website. The price online was $52.83 but when I went to check out it came to $129.99. I did have to buy it online and use the pick up at store option but Todd was very helpful in the situation.”
“At the entrance a younger man pointed me to where to look for an item for ghafari. I went to the garden center and the lady who was there told me she doesn't think they have it but there is another gentleman in the back who might know. So I went to that other gentleman was busy, he finished his work and he walked all the way inside show me where that item was. Very helpful. Easy access to Highway 494 and plenty of parking. They seemed well staffed today including a gentleman giving candies to children. In Sweden they give candies to children only on Saturdays. Maybe you should have the same philosophy here in USA. Praying and leaving was relatively fast. The place was clean and very busy for Saturday morning. Shelves and items were properly put in their respective places. I would say it was a pleasant experience.”
“Jessica P in the flooring department helped my wife and I out with our big multi-room flooring project in our home. She was phenomenal to work with. She very helpful, responsive, patient and gave us great suggestions of colors to work with to match our house's paint and wood trim. Once we picked everything out and secured, the installation went very smoothly and was completed ahead of schedule. We highly recommend using them!”
“Just purchase a couple of house needs for cleaning and found what I was looking for. There was help in every corner. Which I thought was good to have because the store is so big, you can find yourself going in circles if you are not familiar with anything. The new systems for self check work fine for me since I got a couple of things. Saved on each item and the employees are very friendly and professional. I will keep going to my local Home Depot.”
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“Lovely family greenhouse with plants, flowers, and herbs. Like to purchase my Christmas tree here too when I get a real live one. Good selection for an independent spot. Great advice, info, and service!”