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July 2024 by Jason Hemphill
The workers there are very polite and professional, this is only about Spectrum corporate. I canceled service only 5 days into the 30 day billing cycle, but they billed me for the whole month. Spectrum as a company changed policy and as of now, even if you only had service for 1 day, they will bill you for the whole 30 days of service. You can call the company and even ask for a supervisor, it will do you no good, their hands are tied, corporate doesn't care, they will not prorate. They have no interest in trying to ensure that when a customer cancels for whatever reason, that they don't leave feeling they have been cheated or over billed. That's a bad business practice, and shows you where you as a customer ranks to that company. No reason to stay with them, it makes me all the more happy to hear TMobile fiber option came to town.
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July 2024 by Nate
Once again raised prices without written or verbal agreement. Monthly charge increased from $49.99-$74.99-$84.99 and now $87.99. I’m sure it’s written in fine print they’re allowed to price hike without agreement but very aggravating.
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July 2024 by Nick C
Staff is friendly but everything is soooo slooowww
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July 2024 by Cheryl Sweeter
Riley at our local store is the epitome of excellent customer service. He was able to straightened out the mess we had with internet and phones. However, Khalid Mallick one of the service people was not so good. Khalid had us sign up for a new promotion that i didn't want to do but was still talked into. When I requested he cancel the XUMO stream box and stop the charges for it took forever. I finally got him to pickup the box (which he insisted we go through him). But he never cancelled the $29.99 for the streaming. I had continued to pay for the $29.99 from March until June. My suggestion for is to not work with this guy. He thinks he's funny but he isn't. He insists he knows everything but regarding Spectrum he doesn't. From now on I go into our local store and get it handled that way.
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July 2024 by Clarissa Marina
I went in 6/28 and it was busy. But ally and Felica went above and beyond helping me and my sister upgrade her phone. This guy Aiden was completely unhelpful tho. And did give suggestions on how to remove location services on her phone to upgrade. But the other 2 ladies were extremely helpful. Spectrum is full of kind and helpful workers. And their services are great
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July 2024 by smlies
Worst internet provider. I telework and constantly have my internet dropping during meetings and trainings. Yes we have increased speed to more than enough! I wish we had more options in the area :(
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July 2024 by Red White and Blue (RWB)
My home internet monthly just went from 65 to 80! Started at $49 2 years ago. Insane mark up. Looking for other options.
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July 2024 by DIXIE CRABTREE
Knowledgeable staff.
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July 2024 by Kenzie. Nicole
Riley helped me get my phone working with a new sim card!
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June 2024 by Maria Krengel
Ally
When your phone doesn't work you need someone to be calm but also knowledgeable did I say Ally made my day!
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June 2024 by Maya Geving
Horrible customer service. Shouldn’t have to wait an hour to return something.
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June 2024 by Fardowsa Ahmed (Khadija)
Good customer service
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May 2024 by High Lander
Very bad people and really worst customer service I ever seen..shame on you
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April 2024 by Ashley Jennings
Needed to upgrade equipment. Was in and out in a matter of minutes.
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April 2024 by Crystal East
Can be an extremely long wait at times but worth the wait for such friendly staff.
