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November 2023 by Alycia Kroll
I had a great experience here both with my sales person (Pat) and the financing person (Brian). They were both very patient of my toddler who I had along for the meeting and helped me in the process of trading in my vehicle and finding a better option for my family.
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October 2023 by Dammer D
Had a pleasant experience buying but was advised to buy the extended warranty due to the car being in an accident and for "peace of mind." Well two months later an issue did arise and of course the warranty didn't even cover it :( Disappointed with this purchase and don't have faith in having the part replaced due to the fact it may just fail again...
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October 2023 by Jeremy B
This experience began with great promise but sadly took a sharp nosedive after the initial sale. We purchased a 2023 Pilot, upgrading from our 2019 Passport. The sales process went smoothly, and we felt the trade-in was equitable. However, the true test came after the ink had dried.Our son had his heart set on a 2015 Honda Accord, which we had spotted on the same day as the Pilot purchase. Strangely, they couldn't locate the key for the Accord at the time, so we decided to return the following day. To our dismay, the car remained uninspected and uncleaned. Despite this, our son test-drove the vehicle and expressed his interest.That's when we initiated negotiations with our salesman, seeking a reasonable deal given the car's condition and the dealership's lack of preparation. Our requests were met with the standard sales theatrics – the elusive 'manager's approval' and the customary tactics to up-sell. Regrettably, the manager remained inflexible.At that moment, it became abundantly clear that our loyalty and future business meant little to them. We've had a tradition of upgrading our Honda vehicle every four years. Plus my son has become loyal to Honda through our past purchases. We also made plans to do the same for our youngest in just two years with his first Honda. That's not just one, but three guaranteed future purchases. However, it was disheartening to realize that their priority lay in squeezing every last cent from a worn-out Honda Accord with 130,000 miles on it, rather than valuing our long-term partnershipBut the real shocker came when we visited the dealership to collect our forgotten floor mats and decided to accept the salesman's price because our son had set his heart on that car. I caved because it was for my son despite my insistence of not working with them again. The salesman we spoke with, with a deadpan expression, told us, 'Sorry, someone else is considering buying it, and they have dibs.'In that moment, frustration overcame all of us. My wife and I, loyal customers who had just invested in a $50,000 vehicle, were denied because we weren't the first in line? It was undoubtedly one of the most absurd encounters I've ever had in a sales setting.From the constant attempts at up-selling, the impersonal staff, and the subpar maintenance department all culminated in an experience I would strongly advise anyone to avoid. I can confidently say that I will never engage in business with them again. Really left a bad taste in our mouth for the Honda brand.
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October 2023 by Robin Bergs
CJ was our sales rep. He was very friendly and informative! Not pushy or high pressure at all! The business place, very neat and clean. Very happy with our purchase and interaction.
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October 2023 by Gary Boeke
No integrity. Bought a 2022 Toyota Sienna. Found out when paying cash there was only 1 FOB. Gave me $300 off purchase price to obtain a second one. The Toyota dealership requested $299 for a new FOB and $190 to program it. Luther didn’t care about the difference. “A deal is a deal”. $ over integrity makes all the difference even though it was not a large amount of money.
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September 2023 by Jeremy B.
This experience began with great promise but sadly took a sharp nosedive after the initial sale. We purchased a 2023 Pilot, upgrading from our 2019 Passport. The sales process went smoothly, and we felt the trade-in was equitable. However, the true test came after the ink had dried. Our son had his heart set on a 2015 Honda Accord, which we had spotted on the same day as the Pilot purchase. Strangely, they couldn't locate the key for the Accord at the time, so we decided to return the following day. To our dismay, the car remained uninspected and uncleaned. Despite this, our son test-drove the vehicle and expressed his interest. That's when we initiated negotiations with our salesman, seeking a reasonable deal given the car's condition and the dealership's lack of preparation. Our requests were met with the standard sales theatrics - the elusive 'manager's approval' and the customary tactics to up-sell. Regrettably, the manager remained inflexible. At that moment, it became abundantly clear that our loyalty and future business meant little to them. We've had a tradition of upgrading our Honda vehicle every four years. Plus my son has become loyal to Honda through our past purchases. We also made plans to do the same for our youngest in just two years with his first Honda. That's not just one, but three guaranteed future purchases. However, it was disheartening to realize that their priority lay in squeezing every last cent from a worn-out Honda Accord with 130,000 miles on it, rather than valuing our long-term partnership.But the real shocker came when we visited the dealership to collect our forgotten floor mats and decided to accept the salesman's price because our son had set his heart on that car. I caved because it was for my son despite my insistence of not working with them again. The salesman we spoke with, with a deadpan expression, told us, 'Sorry, someone else is considering buying it, and they have dibs.' In that moment, frustration overcame all of us. My wife and I, customers who had just invested in a $50,000 vehicle, were denied because we weren't the first in line? It was undoubtedly one of the most absurd encounters I've ever had in a sales setting. From the constant attempts at up-selling, the impersonal staff, and the subpar maintenance department all culminated in an experience I would strongly advise anyone to avoid. I can confidently say that I will never engage in business with them again. Really left a bad taste in our mouth for the Honda brand
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September 2023 by My Phone
I found this dealer in early 2023 and now my search for the best Honda dealer in the country is over and I am pleased to say that the people who make up this dealership are the Best from the Finance department, sales people and the greatest Service Manager I have ever had the pleasure to work with! And lets not leave out the expert mechanics. Thank You Lord!
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September 2023 by Ted Chopp
I’m somewhat satisfied with the purchase of our “pre-owned” car from Luther Honda in St. Cloud. It’s a good vehicle and we hope to own it for many years. The people at the dealership were all polite and welcoming. Two things, however, almost prompted me cancel the sale.First, If Honda prides itself on certifying it’s “pre-owned” vehicles then why do they send them off the lot with nearly empty gas tanks? I know that other dealerships in the area fill the tanks for new car sales and include 1/2 tank fills with a “pre-owned” sale.Second, I provided three keys with my trade in and received only one with the “pre-owned” car. I asked the sales person about this and he just said in so many words that he couldn’t help me. I don’t think he realized how close he came to losing the sale over a key which, I’m guessing, is not a huge cost to the dealer?Ultimately, it is the reputation and reliability of Honda cars that helped make this sale.
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September 2023 by Dominic Johnson
Corey did a great job listening to my wants regarding my new car purchase and finding a car that fit those needs. The purchase process was quick and easy, and he also worked around my schedule. The trading process was super easy, and a fair offer was provided that there was no need to worry about negotiating.PS: This is the third vertical I purchased with this Honda. So they must be doing something right for me to keep going back. :)
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September 2023 by Julie Two Feathers
Made appointment to look at and possibly purchase vehicle. Was about hour drive to get there. We parked, and Darin Ennen greeted us immediately. He made sure our buying experience was perfect. The finance part was a great experience as well. We will be recommending Darin to our friends and family
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August 2023 by Sandy Mayavski
My experience at Luther Honda in St. Cloud was great! I love my new Honda CRV Sport! My salesman was Hunter Held and he did a super job. He was helpful, kind and great to work with!
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June 2023 by Krista Stocker
Luther St Cloud Honda was excellent! CJ worked with me, and answered all of my questions. Andrew met me on-site, and finalized the sale. Both provided excellent customer service, timely follow up, respectful exchanges, and were awesome to work with. Brian did a great job explain the financing and available options. It was a wonderful experience and I highly recommend them!
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June 2023 by Carol Yost
Friendly people and very accommodating. Todd was our salesman and was very helpful and knowledgeable. We stopped there just to look around and he showed us exactly what we wanted. So it was sort of an impulse purchase! We weren't able to drive it home so they will be bringing it to us! Can't beat service like that!
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June 2023 by David Entinger
We purchased a car from Mr. Todd Junior. My son just graduated collage and was looking for a car prior to starting his new job. Todd did his best to help us anyway he could. I feel he is an honest and genuine person. I certainly would buy a car from him again if he moves to a different dealership. He was knowledgeable, friendly and made the transaction fun.I gave Luther 3 stars instead of 5 because the prices on the sticker for the cars is not accurate. They have things they add on after the sale that add to the agreed upon price. Such as $299.99 to make the third taillight blink, side moldings, floor mats, $600.00 - $800.00 etc. These are items they already have on the car but do not show on the sticker. If these are on the car they should be on the sticker not added after the fact. Not only is this a sneaky sales tactic it is flirting with the Bait and Switch law.“Bait and switch” advertising is grounds for an action of common-law fraud, unjust enrichment, and sometimes breach of contract. A “bait and switch” is also a violation of the Consumer Fraud and Deceptive Business Practices Act.How to Prove Bait-and-switch Advertising1. False or misleading statements were made by the business about the advertised product.2. The business employed deceptive tactics or intended to deceive you.3. The dishonest or misleading act was likely to cause harm or financial loss to you as the consumer.Again, Thank You Todd for taking the time to help us and being an example to my son of a hardworking honest American.
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June 2023 by Melinda Roering
Todd, our sales guy, was awesome. Would definitely deal with him again. Honda over all was really good to deal with. Best car buying I have ever been through.
