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October 2023 by Susan Solomonson
I would like to thank Eric for helping with my storage issues. You have made life stress free during my moving process. You went above and beyond.and my experience with sros a great one.
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August 2023 by Gene
not good
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April 2023 by Sabrina James
Been an on time paying customer here for almost 3 years. Monthly rent has increased about $30 over that period; but since ownership changed from KO, unit prices have all been changed. The issue in that is the new owners, SRoA, apparently are not familiar with customer loyalty or satisfaction. The NEW monthly rate for units sized as the one I have been renting for the past 3ish years has been reduced by $70/month. When I questioned management as to why I hadn’t been offered the current lower rate and was still being charged $70 more than others with units of the exact same dimensions as mine, their response and only solution to the issue was for me to pack up 3ish years worth of items and move it into a different unit in order to be entered into their system as a new renter. NOT ACCEPTABLE!! Adding their lack of transparency and customer service to the ongoing list of issues, including but not limited to….the “controlled access” gate is not very controlled. When functioning properly, a security PIN code is required to open the entrance gate, but that gate has been completely open for probably about a year. I have called the office more than once to inform them of the issue. Unit theft has been no stranger to that place and the lack of security monitoring footage basically sends the invitations.
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April 2023 by Deb Myers
The gate has been open all winter. The facility was not plowed after the last big snowfall so, after melting and re-freezing, it is now several inches thick with ice extending 10 feet from our door. (Safety?) There has now been some melting right against the door and (we predict) that the water is getting into our unit. With what we pay, I expected to at least be able to get into our unit.
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December 2022 by Sarena Gallagher
I got my unit over the phone and the person that I talked to told me that I can get in mon-sat from 6am to 10pm but my fiance was able to get in on a Sunday. And after they were done looking over the forms that I had to sign I was going to get a text message with the code to get into the gate and then when I called to get the code the first 4 didn't work
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November 2022 by Gloria Allen
Nice, safe and clean, what more can you ask for..
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October 2022 by Jaclyn
New management. Of course, everything is more expensive and they want you to sign agreements absolving them of any and all liability under every single circumstance. These liability and indemnity waivers are out of hand.
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August 2022 by Hani Oma
Kamaya assists me so well and she’s really nice Person
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April 2022 by Mitch Madsen
Shawn and Aaron were fantastic to do business with.Friendly and very helpful.
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March 2022 by Tommy Johnson
Had issues getting into our unit, but the manager Brady was extremely helpful and got us set right. Thanks again
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February 2022 by jerrod lobdell
Bridget from KO storage was terrific to work with! Great storage company with competent customer service. Would definitely use them again. Great experience.
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June 2021 by luis sanchez
They Need some more cameras just went to get my cars and someone is out there trying to steal catalytic I called about the damages to my vehicle and I have pictures for proof but didn’t get much help.
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April 2021 by Jane Tomczak
Overpriced 75 monthly for 5x10 it super small.. Not worth it
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February 2021 by C G
Well lit and secure place.
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January 2021 by Miranda Sanders
This time using this facility was a much better experience this far. I hope it continues to be.
