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April 2024 by Oscar C.
I went through Home Depot to do two remodels at home. First one was a flooring and honestly I gave 5 star to them the lady who takes care of this project was very responsible and was all the time helping us with the delivery and coordinating with the installer. The installers do a good job in a short term. I gave to Home Depot 5 stars. The other remodeling was a new countertop the lady who take the project was totally absent to support us. The company who sell the countertops very bad. So I gave to Home Depot only one star. I don't from Home Depot a note like : "I am sorry you had a bad experience.......bla ..bla", I hope Home Depot talk to the lady in charge of the countertops and track her how important is a customer and how to manage a project. She needs to do like the lady who works in flooring. The crew of Hispanic installers of the countertop was awesome. So if you don't need financing my advise : go to a shop of granite and you will get a better attention.
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March 2024 by Thomas Schultz
Love home Depot for Milwaukee Tools!!
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February 2024 by kathleen corbin
Microwave hood combo not available to take home same day.
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February 2024 by Mary Smith
So helpful in customer service. Sure knows his stuff!
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February 2024 by Прикол Андреевичь
Where are electeical klient tools? I never saw a single elctrician use Milwaukee tools.
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February 2024 by Cheryl Anderson
Flooring display is very inconvenient when trying to shop.
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February 2024 by Jermaine Marsaw
Brian was very great and the two men who cut the board in the back I consider them very professional aka professional at wat they do. Home Depot thank you I was met with human decency!
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February 2024 by Andrew Mohs
I can't believe a big place like this doesn't carry in stock options for appliances. Seems to be something people need to replace quickly if they go out but you have to order. Delivery dates or even pick up dates were more than 2 weeks out. But....they have as much Vinyl plank flooring as one would need for a 50 unit apartment....just not emergency appliance replacement options. Lost out on over 4k worth of my business.
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February 2024 by adam diskerud
I don’t know what is happening with this whole situation. To say this is Home Depot at its finest, is a complete joke. Everything to listening to the phone calls, which was never done on your behalf, to taking any ownership beyond the $650 offered of the $2400 we were forced to spend right before the holidays. No accountability on your installers behalf, who ripped up the carpet, forcing us to buy more carpet to replace what they had ripped up.And then, seeing a document trying to settle without even looking into the case is a further slap in the face that customer service is not a priority to Home Depot in their carpet department, as nobody is really taking in the whole story. You’re just trying to resolve this to shut us up. I will continue to pursue this through upper management, owners, the Better Business Bureau, and anyone else that will listen.I was requesting a full refund of the additional money we were forced to spend. That was $2400. I didn’t even need all of it, but a reasonable offer along with a genuine apology is all I was looking for regarding the inconvenience and multiple mistakes that were made. Seeing a Docusign sent from corporate denying an $8,000 refund was shocking as we were never negotiating a refund on the previously purchased and installed $6,000 in carpet. That is not at all what I asked or expected. We went into this whole thing with a daycare grant of $6000. The Home Depot in-store agent that my wife talked directly to, and the rep on the phone making changes, without confirming anything, asked for a payment, confirming the order right then and there. The phone rep said that was all the rooms included after asking twice. If you listen to that phone call, you will hear what that rep said that day. If you’re saying, we cannot trust, the people were talking to at Home Depot, that is a conversation in itself. Not to mention when the installers came, they ripped up all of the carpet in our house, and then told us there was not enough carpet to replace everything they had previously ripped up. At that point, what are we supposed to do? We absolutely had to replace that carpet then. I even asked them to put the old carpet back in which they told me they could not.If you guys think the hassle of this, as well as an additional three weeks through Christmas is an acceptable Home Depot policy, then I cannot say anything about it. All I can say is that I will never shop at Home Depot again, or sign anything stating I am closing this case. I have a couple people that I work with that I will be pursuing with this case.I stayed respectful towards everybody I talk to, and nobody would take accountability or apologize besides Diane. If everyone along the way, agrees with this decision, then I will continue pushing it anywhere I can. Whether it’s social media, friends, and family, upper management, Better Business Bureau.Please do not ask me to sign anything closing this case with a settlement of $650. That is a complete slap in the face and even aggravates me more as part of that was the installers damaging my walls. Nobody in this process, cares about our situation, and what we were forced to do. Home Depot is a Corporate National Company that doesn’t care about bigger issues that cost them money. Not to mention having to put $2400 on a 29% credit card through the holidays, or to mention my family burden Hope Depot caused. All anybody wants is to be heard, and to be able to trust big names like Home Depot. We will forever be Menards shoppers.
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February 2024 by Ronald Raposo
Disappointed with this check out problem they have. Forcing you to self check out by only having 1 register open. Long line on self check out. They have to many workers standing around.put them on registers. I left my stuff there and walked out. This is why people shop on line...
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February 2024 by Ceecee
STAFF ROCKS!!!!
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January 2024 by terry becker
Good experience. I needed plywood to be cut to a smaller dimension and the employees were very helpful in completing this task.
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January 2024 by Rebecca Kain-Ziemer
I think that it was a great visit
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January 2024 by Shannon Amundson-Knittel
They have a nice selection of flooring. Staff did not offer to assist.
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January 2024 by Merlin Petron
Good supply of building products and tools. Good brands.