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June 2024 by Chuck Richards
I have defective equipment and it absolutely impossible to reach anyone to discuss this. The telephone system is totally worthless. Sales are fine but service doesn’t exist
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March 2024 by Levi Kleffman
COMPLETE DISREGARD FOR MY GRANDMOTHER LIFE!! First off my grandmother was in the hospital for 10 days in respiratory ICU. The hospital sent over documents to Corner Home and we scheduled an in home appointment to have the sleep machine set up that my grandmother needs to survive the night. Corner Home approved the date and time and I followed up several days later at 9am on the day my grandmother was discharged. Corner Home confirmed machine model, time, address, etc so we were discharged from the U of M and drove 4 hours home anticipating a RT team from Corner Home to be there as they confirmed multiple times. They were a no call no show to the appointment and after calling and hounding them for an hour to get an answer on when they would be there. We were told it was 4:30 and time for them to go home, apparently they didn’t get the EXTRA documentation they needed prior to 4pm from the hospital so they couldn’t do anything before closing at 5pm. There was no communication to the patient or family who set the appointment. With no regard for my grandmothers life all the RT manager (Amber) was able to say was “we can be there by 11am tomorrow”. This is a machine my grandmother NEEDS to breathe properly at night and without it she would likely pass away. The RT manager didn’t care and continued to fight and actually yell at us for this incident after Corner Home failed to communicate that they wouldn’t show up to the appointment. They were completely unwilling to have a tech stay an extra 3 hours to get the machine to my grandmother and ensure her safety throughout the night. We are now driving her to another hospital (after JUST being discharged the same afternoon) to be on a machine over night so she survives the night as we are waiting on Corner Home. Absolutely disgusted by the situation and how the team at Corner Home handled it.
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March 2024 by Teagan Anderson
Leah was lovely, she helped me find what I needed and she was very kind and patient with my toddler. Thank you Leah!
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March 2024 by Donna Yocus
Leah H. Was awesome. She took the time with me to find a good fitting mask. This has never happened before. Knows her job!!
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January 2024 by Paul and Laurie Kess
They did eventually call. Maybe the best way to get their attention is to leave a review. They seem to monitor social media.But they were helpful .
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January 2024 by Paul Kess
They don't answer the phone. I mean like don't answer.
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January 2024 by Lori bailey
They will not come pick up the medical supplies that I have not used in a year. They are still charging my insurance but I no longer have that insurance. And they want me to get a prescription to get it picked up but I can’t get a prescription because I no longer have medical coverage,so I don’t know what they’re gonna do like I’m not paying for it and rude hang up on me all the time don’t call back what a horrible horrible place.
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November 2023 by Stephanie Mjolsness
Very poor communication. 11/15 I needed a knee scooter, was supposed to pick up from Virginia but they were unable to get it ready in time. Annastasia was very helpful sending the order to the Grand Rapids store. The ball gets dropped from there. I called on 11/16 was told they were waiting for insurance-obviously the didn't look very well as Annastasia said it was already approved. They weren't sure they had one in stock either but someone would call me right away. 11/20 I get a call wondering when I was going to pick up the scooter, it had been ready since 11/17! It is difficult to pick something up when you don't know what is happening. Terrible customer service, they really don't care about you. Only reason this isn't one star is Annastasia.
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October 2023 by Kris Kari
To Paul, Leo, and Anastasia from Virginia and Duluth MN... I want to just thank these wonderful people for helping me in such a time of need. They have gone above and beyond with humble helpLove Krissy
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October 2023 by Carrie Westvik
I needed headgear for my cpap replaced as our new dog decided it would make a good chew toy. I was in and out of the store in about 5 minutes. Anastacia even had to pull up my insurance to see if I was eligible to replace it.
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October 2023 by Michele Kivi
Amy was awesome. Just walked in. Paid for my Father's scooter. Out the door I went.Leah was wonderful. She knew I was pressed for time. She took care of everything over the phone. So when I walked in Amy knew what had to be done.Wonderful team work.
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September 2023 by Jossy Bjork
Anastacia provided great attention to detail and showed us how to use the scooter we got for my badly sprained foot. ?
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August 2023 by Barbara Kern
It's hard to tell by the photo ? I have provided but the wheelchair that was dropped off to my client by Corner Home Medical was child size/small adult at best, not for a 200#+ adult! Delivery person just left it here fully realizing my client could not fit into it. It was NOT Dr. Smith that made the mistake (verified by his nurse) but Corner Home's ignorance of the whole situation. They wanted me to spend MY time and MY gas to return the wheelchair with NO exchange! Do as u wish but I certainly would NEVER do business with this careless, insensitive business again unless absolutely HAD TO! It was a fight with insurance to get this all straightened out, a minimum of 5 hours of my time with original calls, call backs, etc. No apology from Corner Home at all but my client and I are expressing our frustration in this way to get the word out!
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May 2023 by Marian Nutzhorn
My husband and I were very pleased with the professionalism, knowledge and courtesy of Leah as she helped us get set up with our new machines. Our past supplier was difficult to work with and several times cancelled my husbands orders. It was so refreshing to have someone that could help us with selecting a different mask and get our supplies. I would definitely recommend Corner Home Medical.
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April 2023 by Cassie Landgren
My husband is recovering from surgery and Anastacia was very helpful in measuring and fitting him with compression stockings. The store has quite a selection of compression stockings and Anastacia was able to assist in finding the best pair for him. The stockings have greatly aided in reducing his post-operative swelling. Anastacia also went above and beyond to obtain a cold therapy machine from another location. She kept us in the loop during the whole process. Thank you, Anastacia, for the excellent customer service!
