-
October 2024 by Diane Nordehn
YOUR NEW VERSION OF 18.1 ON MY CELL PHONE 11 IS WORTHLESS I CANNOT ACCESS MY PASSWORDS AT ALL.
-
October 2024 by Ryan Pederson
Not a great experience. Came in asking for some pretty basic information about the new iPhone. The gentleman helping me was decent enough but did not know the answers to my questions. He asked what appeared to be the supervisor/manager who was disinterested in providing any respectable level of customer service and this person answered in a terse and unhelpful way. I came back in a week later to give the store/team another chance and was met with the same negative tone from the same person. Won’t be coming back.
-
October 2024 by Jacob Bolanda
A long story could be written, all you have to know is Jason lied to me and my wife in the most confident of ways. I’m going on hour 3 of getting WiFi setup, my wife went in even while I was home to ask questions to him (He transferred our account over this morning)
Due to conflicting messages between him and the online help staff I’m not sure what is real.
However, what I do know is he told us there were outages in our area and that was probably it. Not sure if he took me for an idiot but went online after our conversation and not only is there no outage, there isn’t any in our city or a surrounding one.
Screenshotted and time stamped for proof. Go with a different provider or try to weed out the sales BS. If I could give 0 stars I would.
-
September 2024 by leslie alvarado
Devian P. Had great customer service got me in and out quick. Went in to set up internet services. I thought id be there for a while but nope. A week later my stuff still smells like his cologne lol
-
September 2024 by Hayley Shockley
Worst place to receive anything from. Stole money from my bank account and are refusing to give me a refund. Said they’ll just credit my account! I don’t want or need a credit, what I need is my damn MONEY!!! THIEVES!
-
August 2024 by Kevin Yang
Horrible Xfinity. Don't waste your time going here. Darnell the manager has no hospitality. Darnell seems very sketch and scaming vibes. I also had to ask questions to get answers. They wouldn't tell me the plans, and said I can look online instead. Which i had to. Also seems like they were ready to just kick me out. They should consider finding a new manager, or else shut the site down completely.
I was also helped by the new hire, which is fine because they are learning. What I disagree on is that Darnell should have guide her and explain to her, not just completely take over. And 1 thing I dislike was that while the new hire was helping me, they got a phone call from Darnell and just left me. That was in the middle of our conversation too. No explanation at all, they just said their boss is calling and asking for them, and to go back there. I personally think this is poor customer service.
The whole thing should've been an easy quick help and then I'm gone. I'm not window shopping, I know what I want. Stop trying to sell too much and also, be transparent. Stop being sketch to get more commissions.
Never going in here again. I don't want the employees to mess with my account with those sketch vibes.
8/6/2024.
-
August 2024 by Lewis Cram
Welcoming, wonderful and affordable services. Devian helped me the first time and now I was back after 2 months, Eder helped me. All wonderful and welcoming with a smile.
-
July 2024 by Julie Barthol
Went here yesterday totally tech stupid. Ron was so helpful, nice, and friendly. Recommending him to everyone.
-
July 2024 by Jennifer Cole
I dreaded going into a actual Xfinity store. A friend suggested this location. ABSOLUTELY the best experience I've had with this company. Devin helped me through the whole process. He was kind, respectful and professional. He even took the time to help put the phone case on the phone I purchased. Definitely worth the extra 15 minute drive. I HIGHLY recommend this location. Great job Devon thank you so much!
-
June 2024 by Cass V
Can’t even get ahold of someone at the store if you wanted to. They made an extra account for me so I got to spend 2 days and 6 hours on the phone to fix and the WiFi still won’t work. Thanks Xfinity
-
June 2024 by Daniel
Horrible location. unfriendly staff. Very rarely have the right answers or knowledge. Slow service
I had a visit where staff took 2 hours to get two phones set up due to breaking a sim card from dropping it on ground but not realizing it.
Another visit where it took longer than necessary to replace equipment even with no one in the store.
Another visit where there were only a few visitors in the store, but it still took them longer than needed to sort out what were equipment returned and easy questions to answer for the most part.
-
June 2024 by Bryan Thompson
Posted hours are incorrect.
-
June 2024 by Bee Lor
We just relocate from California and needed to start a new service? Thankfully we could transfer our service from California? Although there was a small issues, they manage to transfer it and also gave us a newer update equipment. Great service, he basically did it all hahaha
-
May 2024 by Becky Roberts
Eder was very helpful every time.
-
April 2024 by Steven Hunter
ROTTEN, ROTTEN, ROTTEN SERVICE!!! Can’t say that emphatically enough. You can try ALL of their robotic tools, suggestions, etc. NO help! You can ask their robots for a live agent all you want. They INSIST you dork around over and over until you start to loose your mind and you get NOWHERE! They make some change on their end, your system goes down and you’re left struggling with their ROTTEN ROBOTS. I hate them!!!Example: “we’ve upgraded your internet speed (because we really appreciate your loyalty)…oops, YOU may have to reset your modem/router. Laptop connected to your wireless network, NO INTERNET. Call our robot and have a wonderful day…sucker!
