-
October 2023 by Pang Vang
Called this place today & The person who answered my phone call was extremely agitated with me when she first picked up the phone. Asked for my insurance information but I didn’t have my card with me. I asked her if I can bring it in the day of the appointment but she told me I can’t bring in my insurance to my appointment because it’s “time consuming” to put in the information. She was also so quick to hang up the phone.Unbelievably. Doctors are probably great but the person who takes phone call is so unprofessional. The fact that there’s so many reviews about the same situation, it seems as though the individual is still working there. I hope they find someone to replace her. Had such high hopes for this place.
-
September 2023 by Megan Schmidt
One of the rudest customer service phone calls I have ever been on. The first lady I had talked to was very lovely and patient while I tried to find my insurance ID information, but when I called back to reschedule the second lady was rude, yelled at me, talked down at me and then told me that there were no available appointments to reschedule to today. I'm currently looking at six open appointment times online(including the one I originally wanted) but I'll be going elsewhere.
-
September 2023 by Molly
Very sweet ppl had a great experience with Dr. Meacham, helped with put with all my questions and did an amazing job making me feel taken care of. Dun you are the sweetest lady I've ever met at an eye care place thank you
-
August 2023 by Maureen H.
I went to Shopko Optical in Vadnais Heights this weekend. I got the absolute best customer service from Dun! She was very helpful and pleasant. I'll certainly go there again!
-
August 2023 by Diane La Rue
Nicole was very kind and helpful checking me in and doing eye testing.Dr. Meacham was so patient and soft spoken- made me feel like she really cared about me. Thank you for the wonderful first time experience at Shopko Optical.
-
June 2023 by Rose
Wow! Gotta say, I am very impressed with the entire staff at this location. Dun helped me get screened and pick out frames. She was so kind and friendly, and walked me through every single step. Her recommendations for frames were SPOT ON.Dr. Violet was also just wonderful. A delight to chat with, very professional, and clearly knew what she was doing. She and everyone else in the building were just fantastic. Will absolutely be returning for all future visits :)She let me snap a pic of my eyes too, which was fun!
-
June 2023 by Rachel Stenger
Had only 30 minutes to get my first pair of glasses, Dun was so friendly and helpful. She picked out frames she thought would look good on me and low and behold I chose the frames she recommended. Quick efficient service with a smile. Don’t have the actual glasses yet but I’m very satisfied with my experience so far.
-
June 2023 by Shelly De Leeuw
Dun was fantastic! I went in because my frames broke but are under warranty. I was in and out within 25 minutes. New frames and lenses on the way in 2 weeks. Dun was friendly, courteous and knowledgeable! I always recommend the Vadnais Heights Shopko to my family and friends!
-
June 2023 by Will L.
Great service. The ladies there go above and beyond to make sure everything is to your satisfaction. I had a manufacturing issue with my lens. They made sure it got taken care of asap.
-
May 2023 by Not Me
2 seconds after I walked in I was asked about my insurance, it was so bad I wasn't even able to look at frames. I walked out after the 5th or 6th time they asked for my insurance. Total time in store less than 2 mins. Store workers- some people like myself have vision insurance and my company reimburses me $ for prescription safety glasses. If I don't see frames that I like you don't need to be looking up my insurance and asking me every 2 seconds who my insurance is through. Chill out!!!! I honestly felt like they were going to kick me out of the store if I didn't have insurance. Last time I checked you could pay for glasses without insurance. Rude workers! I won't be going to that Shopko optical or any other now.
-
April 2023 by Achol Angok
Today I had the pleasure of having Dun as my optician and Dr. Violette as my provider. Both ladies were sweet and provided excellent customer service! I really love how they handle their customers. I’ve been a customer of Shopko Optical since 2015 and I don’t think that’s changing anytime soon.
-
March 2023 by Christine Kleich
Dun is a rare find! She was so very helpful when my husband broke his glasses and she fixed them quickly and without question. Her professionalism is superb and she goes above and beyond to make Shopko Optical a part of the community and not just a retail store! Thanks Dun!!
-
March 2023 by Corissa Perron
Dr. Violet at the Vadnais Heights location was very personable & knowledgeable and the Technician Dun was very nice, extremely attentive, took her time to help answer all of my questions. They both made my first time experience at Shopko a nice one. Glad I found them!
-
March 2023 by Alyssa McCoy
Tracy was so helpful! She was very kind and helped me get the best price for my lenses/contacts. The Dr. was also amazing! Will definitely be making this my regular place. Thanks to the Shopko Optical Team :)
-
March 2023 by Megan Struble
I had a great experience here! Dun helped me in the front and she was very patient and friendly. Dr. Violette was so approachable and listened to my concerns without talking down to me at all. This was my first time at this location and I will absolutely come back!