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“Staff were knowledgeable and helpful. Service was great. My bike was repaired and tuned up sooner than expected. Staff helped me get my bike into the shop and back into my car when I picked it up. I will definitely be shopping here again.”
“I've brought 3 bikes here for tune ups and they are usually booked solid, so it takes a couple weeks...but Gil the owner is incredibly knowledgeable, hires and trains great helpers and does an amazing job! I highly recommend them!”
“I brought my bike in to have the hydraulic disc brakes looked at. Another bike shop had recently "serviced" my brakes, but the braking power didn't feel right after a couple visits for "adjustments" to the brakes, so I brought the bike into Bicycle Chain for a second opinion. I talked to Matt, who explained to me what the problems might be and that he would take a look at it. He seemed extremely knowledgeable and helpful, so I left the bike with him to troubleshoot the issue. He emailed me later that day to let me know that the bike was ready to go. I thought that was amazing given that my "regular" shop usually took a few days to fix something, and that was after I had made an appointment days in advance. When I came by the shop to pick up my bike, Matt explained to me what he did to fix the issue. I tested the brakes and was very happy and amazed by the results. The brakes felt better than they did when I bought the bike 3 years ago!! I VERY HIGHLY recommend the Bicycle Chain for service. Matt and the rest of the staff are extremely knowledgeable and VERY helpful. Bicycle Chain will definitely be my "go-to" shop in the future. I don't care that it's twice as far away. Thanks again, Matt and the Bicycle Chain staff, for an incredible bike shop experience.”
“Purchased my second bike in a year from the Arden Hills location after my great experience there last time. Once again the whole team was so helpful in getting me into the right bike for my needs. Every time I buy there I learn so much and leave feeling confident I made the right purchase. Thanks Jonathon and team!”
“Very happy with this bike shop which mostly I visit for once or twice a year I catch a nail and need a tube change. The last experience was great with such quick service on a Saturday and charged me less than $12, which is ridiculously cheap compared to other brick-and-mortar shops in St Paul.”
“Vanessa was amazing, as she took the time to try on a number of ski boots with me. She helped me in determining which fit the best, and fit best in my price range. I really appreciated her attention and the help I got in picking out my new ski boots.”
“The guy who helped me find ski boots for my son was helpful, informative and pleasant to work with. I felt like we got a great pair of boots at a very reasonable price. It made my day!”
“Excellent service! So knowledgeable, helpful, and nice! We got a yearly bike check up and it was very inexpensive and really gave us the peace of mind knowing my older bike was in good to ride for commuting. Also tried on helmets and the sales person was really nice and helped us pick a great one with a light on the back. Got the helmet and back tire bike rack for a great price.
We also rented a Uhaul there recently and had a great experience with using that service too.
Highly recommend!”
“Excellent customer experience these last two months. The Assistant Manager, Tim, graciously answered my questions re the Wahoo Exercise trainer and range of options and with a winter jacket. I needed to exchange the jacket and the Manager listened carefully, carefully inspected the jacket, and thoroughly explained jacket options and approved the exchange.This store is very well stocked with quality equipment, clothing, accessories and the staff is very friendly and provides informed, timely service. Highly recommend.David Peterson. Woodbury MN”
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“The staff was very friendly and patient, the store was tidy and well put-together. I had no trouble getting my tires checked in with Eli and they were done quick. I've been at another location and I love this bike shop.”