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August 2024 by Matt Douglas
We became members of the marina early this summer storing our new boat in their dry stack. We cannot say enough good things about this marina and all their staff. Their level of customer care and attention to detail is absolutely top notch. In only one month I have probably a dozen examples where they exceeded my expectations. I want to provide one specific example from this past weekend that stood out to me. We recently purchased a new jet boat and are just getting used to it. We had to take it in for service from the dealer we bought it at (routine initial 10 hr service). The dealer failed to tell us some specific important things to reconnect before going back on the water. When we went back on the water on Sunday (Aug 11th) we had an incident where our boat took a lot of water onboard in a matter of about 2 mins. We called the emergency line at the marina and they worked quickly to get us off the water and fix the situation so we could go about enjoying our day. I was anxious (because of how quickly we took on a lot of water and I had no idea what the issue was) and I wasn’t the most patient of customers but they handled us with grace and understanding. Additionally, our young daughter panicked and was really scared to go back out on the water. Todd & Joe made some recommendations to us and helped get her comfortable to go back out. These guys did not have to do this but it was clear they cared for us and her. I went back to the marina the next day to work on a couple things on my boat and Brett (another employee) immediately asked me about my daughter and if she was doing better. He wasn’t even there on Sunday but it was clear they visited in their morning meeting about us and he took the time to check in as well. Like I said, this is just one example of the several we’ve experienced there in our month as new customers. They have so much patience with us as we learn the ins and outs of our new boat. Well done Gents and thank you for caring!
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July 2024 by Linda Hughes
We have kept our boat at Tonka Bay for 20 years. The staff is incredible and always friendly. The staff go above and beyond to ensure our boat is running smoothly and we can enjoy our time on the lake.
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July 2024 by matt ripley
we recently went into the marina to check the strength of our boat battery as we were worried if we shut the boat off it wouldn’t start again. Nick was so pleasant and helpful and took the time to check us over at no cost just to make sure our family vacation on the lake could continue on. i would recommend Nick and Tonka Bay Marina to anyone.
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July 2024 by Joshua Wenck
The incredibly responsive crew has gotten me out of a few jams recently. Bret has always been tremendously helpful and caring. I'm grateful that I have a place like this that treats customers as well as they do
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July 2024 by Coach
We have been at TBM since 2011 with 2 boats, 1 in a slip and 1 in dry stack. We couldn’t be more pleased with the service and helpful attitudes. A week ago, we had problems with a 90 hp outboard on a Saturday morning and limped back to the marina. Within minutes, we were surrounded by 5 attendants, all trying to help. Within the hour, the problem had been diagnosed as well as the cause of the issue! Two days later, we were back on the water!!! Love the changes under the new ownership
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July 2024 by Thomas Ryan
Best service experience I have ever had! This team exceeded expectations in every aspect! Finished ahead of schedule. Effective communication. Very friendly and honest. And tossed in a couple of unasked for things that were very thoughtful! I can’t thank the team enough and give my highest praise with a special shoutout to Allison for making it such a great experience!!
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July 2024 by Ross Reichenberger
Fantastic Crew! Kind and thoughtful!! Highly Recommend!!
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July 2024 by The Casebolts
Always willing to help and very friendly and happy people working here. Take great care of our boat and seamless concierge service. Love TBM.
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June 2024 by Ashley Hughes
Tonka Bay Marina always goes the extra mile for its clients! The staff is friendly and always willing to help.
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June 2024 by Regina Dechant
We always get excellent service from the marina staff. They go above and beyond in every way. Allison, Joe and Skipp have helped us navigate and overcome new boat challenges!
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June 2024 by Christopher
Superb service in every regard. Pleasant folks that know what they are doing. Fairly priced and no boating problem can’t be addressed. Highly recommend. Allison and Joe are all can do. They even happily and thoughtfully answer dumb boating related questions.
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June 2024 by Kelly N
The Tonka Bay Marina crew has been awesome! They make boat launches extremely quick and easy, are always willing to answer quick questions, and go out of their way to make our entire family feel welcome! Highly recommend for those who are new boat owners!!
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June 2024 by Ricky Nieto
The team at Tonka Bay Marina is exceptional. They go out of their way to provide superior service, all with a warm, friendly smile. Also, their service team is exceptional. The last two times I've had my boat serviced at a large, reputable new-boat dealer in town, they have messed something up, and the team at Tonka Bay Marina has come to my rescue. Needless to say, I'll be servicing my boat with them going forward. Nick, Brock, Joe, and the rest of the team are one of a kind!
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June 2024 by Patrick Ryan
Look no further! Bret, Jay and the team are top notch! Our boat was in the water earlier than expected, bottom planted, buffed, waxed and in the best shape it’s ever been in this year! If you’re looking for a crew to get it done on time and the right way USE Tonka Bay Marina!
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June 2024 by Christina Greene
I cannot express how impressed I am with this business. My boat had issues, and Nick Mensen diagnosed and fixed it promptly. This experience made our boat day way less stressful than it could have been. — Mike Dean
