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December 2023 by john doe
This has been my HOA’s management company for nine years. Total nightmare!
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November 2023 by Grant Osman
They took the place of our old HOA, and these guys are absolutely terrible, no warning to some unspoken up charge on bills, no warning for it for preplanned budgeting, I've request paper bills and emails for my bills haven't received one bill on either since they became our HOA. When you call no one answers, no one calls back, nothing. As I am a single home owner trying to get my life in order is hard enough and with these guys unexpectedly sending up charges with no warnings.... yeah makes living a hell of a lot worse. These guys are terrible. I've heard nothing but bad reviews throughout the neighborhood. Bring back the old company or leave and bring one that's actually good at their management capabilities
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October 2023 by Kim L
Worst management company.HOA hired them Jan 1st 2023, what a mistake.As a homeowner in a townhome community I would deffinately NOT recommend them. They had a large project at my home where they tore up my entire yard, sidewalks, etc.They had NO plan to the repairs needed and NO contractors lined up even tho they knew of this project months in advance.The project was completed Sept 13th. It is now Oct 17th.I still have no sidewalks, I have several long wires/phone lines that go to several other units sticking up out of the ground, and my driveway is still torn up.I can't replant my plants that I had to dig up in my gardens or they would have been burried, I have a mud pit for a yard. Communication is poor, if any.When you call their office all you get is voicemail and no one ever calls you back.When you use the portal, and email them, no one responds.I have spoken to many neighbors and they have the same problems, no one responds.Total incompetence and NOT recommended.NO response from NCM is needed as it will not matter what they have to say. The facts are the facts.
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October 2023 by Kyle McKellips
Straight up garbage, makes me sick. They screw people over without recourse or care. Absolutely out of touch with the associations they manage and the real people that are giving them money. Maybe think twice about a home under this association management group.
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September 2023 by John Wocklund
New Concepts is a BY FAR SUPERIOR management company as compared to any other HOA management. Probably not only in the state, but probably the nation! New Concepts actually cares for their Customers. The property manager respond to emails in a timely manner, answer/return calls, and are always in a cheerful mood. I have lived in several HOA's throughout my life in both Arizona and California. I have experienced what bad management is like at other companies, with no calls returned, and no email responses. I moved into Union Park in Lake Elmo MN last Fall to be around my daughter's more. It is cold in MN but I'm happy I came back! While living at Union Park, I have worked with Jada Hemsworth as a property manager. She has been so helpful to me of explaining the process. I feel bad for everything she has to deal with at this HOA, I have a few neighbors that just don't seem to understand how things at an HOA work. The snow plowing was incredible this winter for how much snow we got. Growing up as a kid in Minnesota I only remember a couple times we got as much snow as we got last year. I was pleased with how fast snow plowing was for two MUCH snow there actually was! Heck, if we ever get that much snow ever again, I'm moving back to California LOL, bye bye Minnesota!! Anyways, you guys do an incredible job with managing this place, please don't ever quit! And thanks for the great service. Looking forward to settling in here for a while. I want you to know that as the silent type, we appreciate your patience and perseverance!!!
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September 2023 by Robert Laxen
One of the worst Businesses around. Zero accountability, communication. Love my home but makes me want to sell just so I don't have to deal with such a poorly run group. HIGHLY recommend buying a house outside of this group.I've had issues with mailboxes, the work they hire, now their Autopay.. Its just a jokeSTAY AWAY
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August 2023 by Douglas Palmeri
Really an excellent company to work with ! Proactive and professional ! Great oversight and property management ! Highly recommend !
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August 2023 by Jordan Butler
A well managed HOA and very responsive to needs
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August 2023 by Chester Toya
Ashley took over my lease a few years ago from a property management company in MN I had been with for years. I was nervous at first about the switch but Ashley has been nothing but amazing with everything. Extremely prompt with maintenance requests, emails, and any issues, and incredibly professional. I couldn't be happier with the service she provides to me and my roommate. Hands down, one of the best property managers I have worked with.
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June 2023 by Julie Miland
Just want to give a great big thumbs up to Nancie at NCMG!She is wonderful to work with and very knowledgeable!!! Thank you Nancie!!!
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June 2023 by Rk Gre
I am not able to edit my original review. However, the person responding to these reviews is so rude and snarky. I will NEVER move on from my experience. The issues were NEVER addressed. Ten years later the reviews show the same gaslighting and nonchalant tone. You should try to be kinder.
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May 2023 by Maria Z.
The worst property management company ever!!! I have tickets upon tickets that have been ignored, enails ignored, voicemails ignored. this causes issues, that become large problems and then it comes out of our association fund to fix. I tried to call today, and they sent me to boucemail and when i called back, they never answered. Shady business management.
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May 2023 by Julie Hyland
There is no accountability.Our community is in a terrible state right now.We have dead trees in our perimeter yet last November many trees were cut down. Those tres that were cut down have yet to be replaced leaving the roots and woods chips still piled in many areas.Fencing has fallen down andNot replaced/repaired for 2 years nowMany areas need scraping and painting yet no response is given when concerns are raised.There is no “management” by this company.
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April 2023 by Samuel Olinger
This company stopped my auto draft, never notified me of this, and then charged me late fees for them not drafting the agreed upon dues.Buyer beware.This company will steal from you and then refuse to answer emails or any questions on the phone. Absolute trash company. I have many association dues drafted each month for years now from other properties and have never had this issue. These people conduct very shady business.As of 4/6/23 this company has decided to completely lie and fabricate a story about their due difference while none of it is true. This is a desperate attempt at salvaging a poor reputation so that others will believe them. This company will likely steal from you. No letters were sent to me. No contact attempts were made. I own many properties with multiple associations, and this is the only one that has ever done this. Again, buyer beware. Nothing in their response is true at all. What is true is that they had all of my contact information, and failed to use any of it. Then they responded to me at one point too tell me they did not have my contact information, and when confronted about that lie, they admitted they did have it previously. Judging by the inept response of theirs, I can only assume that their goals are to continue their charade and will continue to their shady business practices. They claim my communication preferences were set to receive paper statements, yet my address was correct , and I have never received a single communication or statement from them. They claim that banking regulations for e checks changed, yet no other association ever had any problem with my auto draft.My review is a fair one. Nobody likes money stolen from them but that is what has happened here. I'm not the only one extremely unsatisfied by this company. Again, this has never happened with other associations. More 1 star reviews than 2,3,& 4 star reviews should tell you something.
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March 2023 by Udaya Bhaskar Sathuvalli
This is a great set of townhomes. Well managed. Professional, courteous and prompt. We enjoyed our stay in this stunning townhome.