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June 2023 by Eric H.
Worst tire buying experience in my life. I ordered tires during a sale, as the store didn't have my size in stock. They informed me that it would take 5-7 days for my tires to arrive. A dozen unanswered phone calls to the tire shop and a few dead end calls to the national customer service line (they told me I needed to contact the store, despite my complain that calling the store number auto transferred me to the national service). After six weeks, the tires finally arrived. The store tried to charge me an extra $150, as the tire price had changed. I should've walked away at that point. The inexperienced tech didn't balance the tires correctly, so now the truck shakes. Back at the store, they're telling me that they don't have time to fix their mistakes for at least two hours.
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September 2022 by Linda I.
I wanted to order pizza ahead at the cafe but no one ever picked up the phone. I even tried calling on two different days. I also tried calling the customer service and no one picked up either.
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May 2022 by Suzette Bill Dorr-Aguirri
good prices, fast checkout
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December 2021 by G R.
Do not buy tires at St. Cloud or Maple Grove Sam's. Costly damage to vehicle. Between the two locations damaged my rocker panel, scratched all my rims, took 4 times to balance tires correct, weights literally fell off rims, hammered on a rim to get the TPMS sensor out, stripped and lug nut. Manager never called back. People in tire department were very nice at both locations. Will never buy tires from you again.
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April 2021 by Steven L Pewaush
the cleanest Sam's club I've ever been into, from albuquerque to Ft. Wayne In.
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November 2020 by Rita-Marie C.
My grandparents (who don't speak English) went and got their tires changed here in March 2020. They are supposed to be under warranty for 60,000 miles. Well now, in November 2020, the tires are completely worn out despite only rolling not even 20,000 miles. We took it back to Sam's and they refused to replace the tires because APPARENTLY, you're not supposed to have the tires rotated or balanced while it is under their warranty. Sam's never explained this, never mentioned any stipulations to the warranty, NOTHING! We never rotated the tires, some places do that when you go to get an oil change and inspection. Sam's refuses to acknowledge that they don't tell their customers about this fine print and didn't explain anything to my grandparents, who don't speak English, in March 2020. The manager DJ was incredibly rude, condescending, unprofessional, and a major j*** not just to us, but to other customers who were waiting as well. He yelled at many people, including customers, in front of everyone! We would have been forced to pay $125 each tire PLUS $20 installation/labor fee PER TIRE but we are going to go somewhere else! NEVER GO TO SAM'S! Their auto department is completely worthless. Take your services ELSEWHERE!!
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August 2020 by Michael Nicodiemus
Very poor customer service with the exception of the sushi people and the orange juice lady. Also very poor produce section. They leave moldy product sitting in there and it can spread to other fruits / vegetables and cause illness.
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July 2020 by Brenda Duffy
A company that decides that everyone needs to wear a mask almost 4 months into a virus doesn’t deserve my business. Way to ruin it for over half of the population that doesn’t agree with wearing masks. Furthermore, Costco lost a ton of memberships doing this. Expect a ton of people cancelling their SAMS CLUB memberships too.
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June 2020 by Connie Felix
Did an online order. Tried to cancel immediately, after realizing they were going to charge me $12.45 shipping on a case of Gatorade which costed about the same as shipping. Thought being a Plus Member, the shipping charge would be dropped once I placed the order. When it didn't, I tried to cancel immediately. It said this order couldn't be canceled. I got an email confirmation about my order pickup, and it said Sam's Club canceled my shipped item, the case of Gatorade, but t
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March 2020 by Sue Abel
Made a stop this morning and they had a line waiting to get in was very controlled and even had someone at the door making sure only a few went in at a time had carts cleaned store was STOCKED and even had extra employees at registers cleaning after each use. Thanks to caring SAMs I will be back!!!!
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November 2019 by Amy Brower
As a business owner who tries to save some money where possible, the amount of time wasted by having your carts unloaded in their entirety and reload is not only a waste of time for me, but extremely INEFFICIENT for employees! I have found other stores that are not out to waste their profits on such time wasting antics.
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September 2019 by Ayase Leilani Jiang A.
The staff at the Sam's Club in Saint Cloud are very friendly and extremely helpful. The couple of times I've had things go wrong, everyone has been very kind and accommodating. This is a far better experience than I have ever had at Costco (I've shopped at ones in Goleta, CA and Maple Grove, MN), where there are next to no staff, everyone is very inattentive and nobody wants to help you whatsoever. A good example of this is the returns process at Sam's Club versus the one at Costco. It's true that Costco has a very generous return policy, but at the Costco in Maple Grove, the service representative at the counter tried to shame me for returning things by saying, "you know, you're just being wasteful; we're going to throw all of this away." At Sam's Club, they've always taken returns I bring, no questions asked. Of particular interest to the Saint Cloud Sam's Club are the Country Hearth bread products, which I haven't been able to find at the Maple Grove Sam's Club! It could be that those products are actually made in Saint Cloud, but either way, I'm extremely happy about it. One deficit is that they don't stock certain sodas that I can get at the Maple Grove Sam's Club, but you can't have everything you want at one location, after all. They often have amazing sales, with mark-downs that make already-low-prices even lower, saving somebody like me (who has a very tight budget) quite a bit of money. Sam's Club is part of Walmart's corporate machine, which is well-known for being sleazy. However, unlike Costco, they don't go out of their way to hide it. While Costco may pay their employees $15 an hour, they have the same garbage practices that Sam's Club and Walmart do in other ways; when Sam's Club and Walmart built their new stores in Saint Cloud, they tore down an eagle preservation site. And when Costco built their new store, they tore down Heritage Park, which also acted as a preservation site. I'd rather shop with the corporation that doesn't pretend that its excrement doesn't stink, thank you very much.
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March 2019 by Robin Meredith
Most things are great, produce not so much lately. I bought strawberries on 2/27/19 I went to use them today in a salad and they were molded. I called the location I bought them at and the reply was" they come in fresh ready to eat and last a few days" I've got them from other, smaller stores and lasted almost 2 weeks. I live an hour from the closest store so I can't just go back. I will not be buying my produce from Sam's Club in the future.
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January 2019 by Brent W.
Great deals, friendly staff. Wide variety of selection and quick check out lines. The gas is very cheap
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December 2018 by Michelle Waln
As a member of both sams and Costco I have to say I prefer Sams. Unfortunately Costco is closer so I tend to go there more often. Sams has an amazing bakery and overall I like their selection. Love that I can now pull my receipts up online because I always lose them and when I buy things for the office I need a receipt.