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February 2024 by Annemarie Bretz
These 5 stars are for Ellie. When I got to the store, she was working the frontend/ door. I asked her about renewing my membership, she said I could shop & renew at checkout, or renew at customer service if not shopping. When I got to checkout, I was expecting a promo renewal fee. The cashier told me it was an online offer only, so I stepped aside and entered info on the Sam's system, which the system then wouldn't process. The cashier told me Customer Service could help me but, turns out, not so much. The gal with no name tag at the service desk barely pretended to take an interest in my online issues. When I finally said to her, "You don't want to help me" and started walking away, she said, loudly, "I can't see your phone!" as if that was the problem after having not said a single word about not being able to see my phone the previous 5 minutes I was with her. I headed for the exit, Ellie was at the door, I mentioned how rude the woman at Customer Service had been, and Ellie took it upon herself then & there to figure out and resolve the online renewal issues on my phone for me while continuing her frontend duties. In the end, I didn't qualify for the lower renewal fee, she told me it was for new members only, good to know, I renewed my membership. Ellie was pro-active in her willingness to help, knowledgeable about the online system, has a great manner and is the definition of "professional." The other gal, none of the above. As I was leaving the store with my items, Ellie made a final contact on her own to apologize for my earlier experience. She is supervisor/manager material at the very least.
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February 2024 by April Blodgett
The tire and battery center doesn’t close until 7pm but they won’t take an apt at 6-6:30pm!! Sad!
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January 2024 by Breanna Rhodes
Super friendly staff!
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January 2024 by David Jonas
Like shopping here
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January 2024 by Oleg B
Shopped with family member who has Sam's membership. Tried to return an item 2 days later – obnoxious cashier said they "don't accept returns from non-nembers".. I had a receipt! Drove 40 minutes to St Cloud. I had returned stuff before at different Sam's locations - no problem, so I tried to reason. But she decided to be a jerk. I said "thanks for nothing, I will make sure to leave an honest review." Woman at returns had a nerve to say "You're welcome!" Service is sub-par, rude cashiers.
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January 2024 by Mary Lou Iverson
Full line of freshly cut meats, dairy, salads, bakery goods, dog, and cat food. Clothing selection is reduced to mostly sport wear. Tv's, phones, other techy things like computers and cameras available.
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January 2024 by Mary Spanier
I like that there aisles are marked with what sort of items are in that aisle! They had everything I needed......prices really suck, but they do almost everywhere!!!!
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January 2024 by Barb Oberly
Sam's club in St Cloud gets 5 stars. Employees are friendly and helpful , quite unlike Sioux Falls where people must not like their job.
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January 2024 by Carol Wegner
Great place. Wonderful helpful friendly employees ? Love the Scan and Go feature. Great to bypass the check out lanes. Very busy facility. Staff checking at exit door were very busy but took time to wish the customers a Merry Christmas. Staff always greets you with a smile upon entering and exiting the facility.
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December 2023 by Ceecee
Staff is awesome store is always clean and they are very organized and easy to find what your looking for
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November 2023 by Dawn Ronnei
Nice store with numerous items to purchase in larger size / bulk. Has a gas station, food court, auto repairs, etc. Friendly staff!
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November 2023 by Bender
Nice clean store with a lot of good prices. One downside is customer service, you really have to hunt for an employee if you need help with something and they don't seem eager to help.
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October 2023 by Jordon Nagler
Always a well organized store. Kind and helpful employees .
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September 2023 by Jason Donabauer
Great place, generally hate coming here because of the other customers. Old people everywhere, blocking the aisles with multiple shopping carts and completely oblivious that there are other people shopping, reminds me of driving in St. Cloud. Love the app and generally it's a good place to have a membership to.
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September 2023 by Miranda Ahlers
Love shopping here but never know if they're going to have what I need.