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December 2023 by Kim P
Nice and
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October 2023 by Irene Sauer
I ordered 60 cupcakes for my wedding, although they were good, it wasn't fully what I ordered. I wanted Whipped frosting on all, but over half of them were butter cream. And when I asked where the order sheet was, they said they didn't have it..
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June 2023 by Eric H.
Worst tire buying experience in my life. I ordered tires during a sale, as the store didn't have my size in stock. They informed me that it would take 5-7 days for my tires to arrive. A dozen unanswered phone calls to the tire shop and a few dead end calls to the national customer service line (they told me I needed to contact the store, despite my complain that calling the store number auto transferred me to the national service). After six weeks, the tires finally arrived. The store tried to charge me an extra $150, as the tire price had changed. I should've walked away at that point. The inexperienced tech didn't balance the tires correctly, so now the truck shakes. Back at the store, they're telling me that they don't have time to fix their mistakes for at least two hours.
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September 2022 by Linda I.
I wanted to order pizza ahead at the cafe but no one ever picked up the phone. I even tried calling on two different days. I also tried calling the customer service and no one picked up either.
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December 2021 by G R.
Do not buy tires at St. Cloud or Maple Grove Sam's. Costly damage to vehicle. Between the two locations damaged my rocker panel, scratched all my rims, took 4 times to balance tires correct, weights literally fell off rims, hammered on a rim to get the TPMS sensor out, stripped and lug nut. Manager never called back. People in tire department were very nice at both locations. Will never buy tires from you again.
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November 2020 by Rita-Marie C.
My grandparents (who don't speak English) went and got their tires changed here in March 2020. They are supposed to be under warranty for 60,000 miles. Well now, in November 2020, the tires are completely worn out despite only rolling not even 20,000 miles. We took it back to Sam's and they refused to replace the tires because APPARENTLY, you're not supposed to have the tires rotated or balanced while it is under their warranty. Sam's never explained this, never mentioned any stipulations to the warranty, NOTHING! We never rotated the tires, some places do that when you go to get an oil change and inspection. Sam's refuses to acknowledge that they don't tell their customers about this fine print and didn't explain anything to my grandparents, who don't speak English, in March 2020. The manager DJ was incredibly rude, condescending, unprofessional, and a major jerk not just to us, but to other customers who were waiting as well. He yelled at many people, including customers, in front of everyone! We would have been forced to pay $125 each tire PLUS $20 installation/labor fee PER TIRE but we are going to go somewhere else! NEVER GO TO SAM'S! Their auto department is completely worthless. Take your services ELSEWHERE!!
