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March 2024 by Mitch Litfin
I purchased a pair of boots 2 years ago and recently brought them in to have them oiled and stretched as their radio ad states. When I went to pick them up, they had changed the color of my boots which had very little wear.The gentleman behind the counter told me he had made a mistake and grabbed the brush from the saddle cream, instead of the boot oil. I asked if he would make it right and he said that he would try.For 3 weeks they (staff at St. Cloud Red Wing Boots) worked my boots with whatever products they had to bring the correct color back to my boots. Today I went in to pick my boots up and the store Manager/Owner, Jamie, was there. I explained to him that I was here to pick up my boots- he brought my boots out. Unfortunately they were unable to correct the mistake made. I shared that I was unsatisfied that they were still the incorrect color and how I thought he had not made it right as they said they would.Jamie grabbed my boots from the counter and slapped them in my hands and raised his voice as to yell and intimidate me as he said "I probably lost money in the time that my employees took to clean your boots, I probably didn't make any money on these boots!"He also said "that I shouldn't bring them back to get oiled ever again!"I have been a loyal customer to this store since 2004 and have never been treated poorly by the store employees.An apology and mutual agreement on how to make it right would have been a good solution as they made a mistake.
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March 2024 by Kent Springman
It was great. In and out quickly and got what I needed
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March 2024 by Andrew Dingmann
In and out within 10 minutes. Got what I needed should be set for 3 years
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March 2024 by Wayne Wittrock
Very knowledgeable, quick and very nice service
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February 2024 by Shawn Ziemke
I bought a pair of red wing boots from another seller, and they needed to be touched up. This place went above and beyond for me in cleaning up my boots. They look brand new. As I said, I didn't buy them from this store, and yet they treated me like a long-time customer. In a world where customer service seems to be gone, this store hit it out of the park. ?
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February 2024 by Terry Mueller
The staff is so helpful and informative!
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February 2024 by Cynthia Kalstabakken
Laces come undone , prefer leather rather than cord
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November 2023 by Ben Ostrom
Professional
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October 2023 by Ryan Sederquist
Definitely makes the sale a lot less painful. Knowing what I wanted and needed. Had answers for all my questions from the holes/cracking in the material. And what I can do when laces start tearing(new eyelets)
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August 2023 by kevin
Great! Very helpful. Ended up buying two pairs. They really knew their stuff
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June 2023 by David Lange
I have been getting your boots for 7 years now, I think I’m on my 4-5 pair of the same ones
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June 2023 by John Thielman
I knew the boot I wanted. I was assisted with retrieval from stock trying them on in a timely manner.
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April 2023 by Justin R
Good customer service and knowledgeable. Good quality boots.
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March 2023 by Mary Bombeck
Large selection of men's Redwing footware and several women's styles including steel toe.
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December 2022 by Jason Gleason
I’ve bought red wings for 14 years from Mankato mn store always have great service with no complaints. Moved to St. Cloud a few years ago bought a pair of boots from St. Cloud store and had a oiling and nose Guard put on a old pair that had. Went in today to have the new pair I bought from Saint cloud oiled and nose guarded. Was told I wasn’t in the system anymore but he would do it for $20. $20 for oil? For something that should be free? I had a pair of red wings on and a pair of red wings in my hand. I think that was proof enough that I spent a lot of money on Red Wings already. I love wearing red wings but that experience in the Saint Cloud store today I will never buy another pair again.
