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June 2024 by Michael F
I wanted to reach out and recognize Chase Olson for his customer service as it was exceptional. While receiving a routine oil change at the Quick Lane over Memorial Day weekend, the service team ran into an issue.
Working with Chase and after necessary review and steps taken on both ends, a solution was developed that was satisfactory to both parties. Chase even took time on his day off to work on this resolution. Chase's communication and customer service was second to none. The excellent service I received under his management will keep me coming back to Tenvoorde Ford.
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December 2023 by Kaleb Billig
Quick and efficient, friendly staff, they don’t hit you with that doom and gloom list of work that’s really not an immediate concern (there’s a lot of shops that ALWAYS have 2-3 grand worth of work that “needs to be fixed immediately”) Tim was really nice & patient as I had to switch the kids car seats from my truck to my wife’s car! Quick oil change shops get a bad rep, and for a lot them it’s well deserved… but not QuickLane, they're a unicorn!
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November 2023 by Frederick Young
Use the app.
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October 2023 by Cassie Ruprecht
I'm trying to right my wrong here by admitting I messed up! You always have been good to me but I had a coupon so I just couldn't resist. I went to a competitor down the street, and even with the coupon I paid $20 more for an oil change and didn't even get a tire rotation. I'll never do that again, and I'll see you back in 3-4 months!
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September 2023 by roger boedigheimer
Not quick.
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September 2023 by JustVal TwoYou
Visited their website to get updated price quotes for replacement tires on the 3 brands I had received quotes for a couple months earlier and to schedule an appointment for installation asap, roughly $1150. Chat box immediately popped up before I could start to navigate the site so I told the lady chatter what I was looking for, my name, vehicle info, email and cell number. This was just after 5pm Wed 12/21. Received a text message within 3 hours from Sam, telling me the service department was closed and someone would contact me the following day with the requested quotes. I responded with more details and thanks. Haven't heard anything more from anyone at Tenvoorde's and it's 5 full business days later, not including the observed holiday of Monday 12/26. I purchased this vehicle from them and received the original quotes while getting an oil change there this fall. I ended up getting my tires from another local tire shop that was responsive, professional, affordable and got me in for installation within hours of initial inquiry and had me back on the road in about an hour. Disappointed that I wasn't valued as an existing customer by this established local company (that I purchased this vehicle from less than 22 months ago) enough to even make a phone call that would have resulted in a sure sale. Poor customer service, I recommend going elsewhere.
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January 2023 by Nathan Brooks
Had oil change done in the quick change lane. Afterwards there was a hood sensor alarm on the truck, Russ told me this was not their problem and that I was going to have to schedule with the other service department. I was also on the hook for paying for an issue that was not an issue prior to service.While in the waiting room during the oil change there was a customer that called in and was talking to a "new" employee, he wanted to transfer her to Russ who ignored the transfer and proceeded to explain that he would get back to her when it was convenient for him. There was nobody other than myself in the quick lane area at this time. She called back about 5 minutes later and he was very short on the phone with her and insisted that he would take her number and call back, after getting off the phone there was a discussion about what a "pain" she was.Service: Oil change
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January 2023 by Nathan Brooks
Terrible customer service provided by Russ in the Quick Lane area. Not only were there issues with my truck when I left that were not there when it went in but also witnessed Russ ignoring a customer on the phone until she finally called enough times to be helped. He seemed to be training a new guy, hopefully the new guy has a better mentor or issues will only get worse. I will be servicing elsewhere from now on
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January 2023 by Stan Isfeld
5 of 5 stars on another great experience working with the folks at Tenvoorde Ford on another car purchase. Great attention to detail and a pleasant experience overall. Highly recommended.
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January 2023 by Valerie S
Visited their website to get updated price quotes for replacement tires on the 3 brands I had received quotes for a couple months earlier and to schedule an appointment for installation asap, roughly $1150. Chat box immediately popped up before I could start to navigate the site so I told the lady chatter what I was looking for, my name, vehicle info, email and cell number. This was just after 5pm Wed 12/21. Received a text message within 3 hours from Sam, telling me the service department was closed and someone would contact me the following day with the requested quotes. I responded with more details and thanks. Haven't heard anything more from anyone at Tenvoorde's and it's 5 full business days later, not including the observed holiday of Monday 12/26. I purchased this vehicle from them and received the original quotes while getting an oil change there this fall. I ended up getting my tires from another local tire shop that was responsive, professional, affordable and got me in for installation within hours of initial inquiry and had me back on the road in about an hour. Disappointed that I wasn't valued as an existing customer by this established local company (that I purchased this vehicle from less than 22 months ago) enough to even make a phone call that would have resulted in a sure sale. Poor customer service, I recommend going elsewhere.
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January 2023 by Paul Tweeton
Easy to work with, Taylor in sales wasn’t pushy and made my purchase a positive one, Myles in accessories was also easy to work with, I shopped at other dealers and Tenvoorde was definitely the easiest to work with, great experience!! Loving the 22 F150 !!
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December 2022 by Eric Elliott
These guys are amazing. I believe what they tell me and they are honest with customers, which is rare these days. I have been coming here for years and will continue to only get my oil changed here. These are human beings not job titles and I value that.
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December 2022 by Saeed A. Jama
Great service and customer caring people. They do care about the vehicle to offer best service maintained by their experts.
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November 2022 by Justin Reller
Always available for walk in service. I can get all my service taken care of using my ford pass reward points. They dont try suggesting you should completely rebuild and replace everything like most other shops.
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September 2022 by Stanton Tomsche
Great experience
Got done everything I asked.
