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September 2024 by Tenth Dimension
Can't even paste a part number into the search. You have to enter it manually. What a PITA. ??
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August 2024 by Justin Crouch
First time buying a part online from Pam’s, overall an excellent experience. The part was as described, arrived quickly and was well packaged. Everyone I interacted with at Pam’s was prompt and professional.
Initially, there was a very minor mistake with my order but they remedied it quickly. They first sent me an off the shelf part that was lower mileage but a slightly different part from the one I purchased and needed. Once I pointed this out, they sent a return a label and had the correct part pulled and on its way shortly after receiving my return. The two parts are almost identical so I completely understood why they sent the already pulled part. The difference is not easily distinguished unless you’ve really seen the two side by side.
How they handled the situation speaks volumes to me. I will definitely be ordering parts from Pam’s again! Great prices and excellent customer service. Thank you!
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August 2024 by Michael Meyer
Lee Wood was very descriptive and honest about the hard to find wheel I purchased. I would highly recommend using Lee at Pams!
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August 2024 by Conner King
Shane worked with me on getting a rim for my 2024 F150 and he made it about as easy as could be! overall extremely pleased with working with Shane and PAM's Auto. Prices and service were way better than what I had expected and I would recommend to anyone!
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August 2024 by Zedhead
Buyer beware. Parts grading is non existent. Called about a non serviceable Subaru drive shaft. Was assured they were grade A, low mileage units. Drove 2.5 hours to pick one up only to find that the u-joints were worse than the ones I was already dealing with. 5 hours and $45 fuel wasted. Never again. Will never deal with them again. I have to say the girl that helped me was pleasant. The girl at the counter could have cared less.
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August 2024 by Vladimir Conley
JR is a fantastic salesman. He has always come through on products and has never disappointed. If you choose to use this company, ask for JR!
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August 2024 by Cris Hinojosa
Ordering parts from Pam’s with Lee is so easy and effortless! He understands what we want and always calls back when we leave voicemails. Thanks so much Lee for everything and communicating with us! -Jennifer and Cris
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August 2024 by Tom
purchased a cv axle as advertised - with picture, video and mileage information off of a wrecked vehicle - looks almost brand new and arrived in 4 days after placing the order under free shipping. wonderful team - wonderful company! will be buying from this company more often and will refer as many people as I can.
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July 2024 by jose Delbosque
Great clean parts and decent price. Very knowledgeable staff. Clean and organized.
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July 2024 by Joshua Fodstad
The service is outstanding, and the prices are always well within an average persons budget, but the only thing that concerns me is the quality of parts that they have accepted from other vendors and passed on. Just recently, I had gotten a starter that they had gotten from an outside vendor because it was quicker than having them pull one and it was, but the corrosion on the connections was a lot. So much so that the screw holding on one of the electrical connections snapped when I went to loosen it after taking a wire brush to clean it up. Had I thoroughly inspected it while I was there, instead of just grabbing it and leaving I probably wouldn't have accepted it. ***I feel like I need to add this to this review because it is very noteworthy and speaks volumes of Pam's Auto and the character of the employees. I was contacted by the original contact person, Finn, who initially helped about two weeks after this transaction. He asked how things went with getting the starter, so I told him the hole debacle and he said he was going to see if he could do anything for me to make things right. Now mind you, I never once in our conversation asked for any kind of reimbursement of any sorts. Well, a couple of hrs went by, and he called me back and to my surprise he said that he was going to refund the total amount of starter. I thanked him immensely and told him he didn't need to do that, but he insisted. So in the end I was absolutely blown away and impressed with the fallow up and by doing the customer right! Absolutely brilliant!!!
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July 2024 by Linda Fifita
JR was our customer service rep. I have an old Ford F250 that we could NOT find a PCM for. JR found one and had it shipped out within a couple of days. The part worked perfectly and our 1995 Ford truck is back on the road. I highly recommend them.
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July 2024 by Chris Odermatt
Great service at this company.
I recently worked with Lee for a week to search for hard to find parts.
While we were not successful, it DAMN sure wasn't for a lack of trying.
Lee stayed in constant contact and I believe he went above and beyond.
I will definitely be back.
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July 2024 by JT Pinaire
Shipping was fast, part was better than expected.
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July 2024 by Pius Raini
I have been working with Rob for many years, he has always been off great assistance, keep up the good job
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July 2024 by Deborah VanDanacker
Hard place to find, but google maps got me there.
