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October 2023 by Briana Hernandez
I have an older laptop, 7 years ago I purchased it brand new, that I dropped about 5 years ago. It has been tough to get the money set aside to fix it, as I knew it would be expensive since it's a touchscreen and high-er end (not gaming) laptop. Once I started my business, I knew I'd need to have it fixed to be able to have a more organized place to do business than my phone and a notebook. I grit my teeth as I dropped it off to Don and the guys. After 3 days I followed up and they found some things that needed to be replaced because of the fall. I didn't question that at all since it was a pretty dramatic, high impact fall on the corner of it that shattered the entire screen. They kept me in the loop of what was being done and did the repairs quicker than I anticipated.Now, once I got it back, I couldn't use the keyboard or mouse pad at all. I called them up and they had me bring it in. I was frustrated since I did say to just fix whatever it was that was wrong. After spending some time with Don, we realized it was not their fault, it WAS working when he had it in safe mode, but something was going on with it internally. He kept it overnight, since it was closing time already, and worked on it the entire next day...not even joking, he went through everything that he needed to do and it was all day. When I finally went to pick it up the next day, he made sure to get it up and running to show me that it is indeed fine now and explained what he did. As with anything I seem to get my hands on, it was not user error or technician error, it was just my machine.In hindsight, would I do this again? Absolutely.I truly appreciate the work that was done, the explanations, and the patience when I was about to lose it because I couldn't use my laptop as soon as I got it back. Once I realized it was not their fault, it was something going on with my machine that was essentially "hidden", for lack of better wording on my part, it made me feel a bit better. But knowing it had stumped them too for a bit, also made me feel better too, ha.Thanks again, guys! You have a loyal customer here and I will definitely be recommending you!
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September 2023 by Keaira Brown
EDIT: I FIND IT STRANG HOW PROFESSIONAL YOU ARE WITH YOUR REPLY BUT IN PERSON AND OVER THE PHONE YOU’RE RUSHING ME OFF OR OVER TALKING ME AND HUFFING WHEN I TALK.. PLEASE DO NOT REPLY LIKE YOU DID THE BEST YOU COULD. MY LAP TOP CAME IN TO GET THE SCREEN FIXED AND PRIOR TO THAT NOTHING WAS WRONG WITH THE SOFTWARE WHAT SO EVER. I’VE HAD THIS LAP TOP FOR 2 YEARS! NO WORRIES MY IT TECH AT MY SCHOOL HAS IT AND SOON AS HE TELL ME WHAT YOU DID I WILL BE BACK TO RE-EDIT MY REVIEW AGAIN.If I can give zero stars I would. Brought my lap top in to get the screen fixed and got a call that it was ready 2 weeks later. Well the screen would not allow me to type on it (it is a touch screen) the screen kept glitching and my key board was jumping back and forth touching letters even though no one was touching them. I brought it back the next day, and the guy stated it could be a bad wire hook up and took it back in. Two weeks pass and I did not get a call so I decided to call. He stated that it was not to screen (which was not true me and the other employee witness the glitching and he even put it in the notes) he claimed the problem was someone put a windows 11 upgrade on it and did not wipe it first and do it correct. Which is not true I have never put a new upgrade on this laptop and every time it asked me to I was hit “remind me later” because I was in the middle of an assignment. now my computer starts up but will not go pass a black screen. I paid $210 dollars for them to fix one problem and they made another. Then tried to make me charge me $150 to “wipe it clean” so he can put windows 11 on it. Also stated in the notes he did a bunch of upgrades on my computer because it was “severely outdated” then told me in person someone is did. DO NOT GO TO THEM. They are money hungry and lazy. My computer screen was fixed but now has another problem. I’ve had this computer for 2 years and never had an “upgrade” issue ever. Then tried to over talk me and yell at me HORRIBLE!
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August 2023 by Cait Braxton
I had an issue with my home printer not being recognized by my laptop. Dustin came to the home and made every attempt to get the printer to print. He did get the laptop to recognize but it still wouldn't print (not a new ink problem). Dustin was very patient and told me if I purchased a printer from them, he would download all the software and get my laptop to recognize it. He set the entire thing up and did not charge me for in-shop labor. Dustin is a genius and I highly recommend Digital Majic Computers.
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July 2023 by Seth Peterson
Amazing customer service! Literally bored out a hole in a heatsink to make it fit better onto my motherboard! 10/10 would recommend to anyone looking for consistent computer service!
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October 2022 by Angie K
Very smart people that work here! They fixed something on my laptop that I didn’t think could be fixed. Great business!
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August 2022 by Jason Kajer
These guys are seriously the best computer repair place in Saint Cloud. I went to another place that said i needed to replace my mother board and they charged me $100 just for the the diagnostics. Dijital Majik then looked at it, fixed the problem and updated drives within a couple hours and charged half what I paid just for diagnostics at other place. Saved me hundreds as I didn't need to replace anything. Thanks so much again for your great work!
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August 2022 by James Moore
I talked to Eric. He is very nice and very helpful. Eric was very knowledgeable to my questions and helped me greatly!
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March 2022 by Killing It Online
Jury’s still out. My hard drive apparently failed and they are going to replace it with a solid state drive which will be faster but half the storage for $200. This all seems fine but the communication could be better! It came out to $330 and I lost my MS Office programs so I would rate my experience as a 3 star!
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March 2022 by DJ Blakk
Always great, fast and honest! Only team I trust with my computers.
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January 2022 by Kyle Hampel
Extremely knowledgeable staff who put customer needs first. They were able to repair my custom desktop PC in just 3 hours for a reasonable price, and they even went the extra mile by cleaning the inside and reorganizing the cables without charging extra or being asked to do so. I highly recommend Dijital Majik and will be going back if I have problems in the future!For full transparency, in 2021 their hourly rate for labor is $75/hr and the replacement/upgrade parts in their store are all affordable. I paid around $300 for 3 hours of labor and a replacement part and I have no regrets. In fact, I'm typing this review on the computer they fixed. Their service is 100% worth the money!
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November 2021 by David Kroeger
I can't say enough good/great things about this place. I brought in my laptap that I thought was dead or dying (kept getting the "blue screen of death" and Eric was able to bring it back from the brink and better than before! Thank you, Eric and thank you Dijital Majik!! Great work!
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October 2021 by Scott Brodeen
Had exactly what I needed. Very helpful!
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September 2021 by Adam Brake
An incredible little computer shop from the outside you can't see much but if you're looking for a laptop or a desktop computer new or used this is your stop in St cloud probably has the best prices and everybody that works there is a technician so they all know what's going on and the repairs are reasonably priced despite the crazy looking expensive chart on the wall...
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May 2021 by whodibrown
Place was friendly. But if I would have known reinstalling windows would have been 150 I would have done it myself after the awesome laptop job was done.
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April 2021 by Scott Sherk
did a great job. Was very reasonable and fixed our computer. They were great to work with and would recommend them to anyone. We will definitely bring our computer repairs to Dijital Majik again and again.
