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June 2024 by Daniel Purcell
Outstanding service. And suggested service by Andrew Corrigan was exceptionall. Truck rides like brand new.
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May 2024 by Debra Schmitz
My daughter asked for a diagnosis on her Silverado. They found nothing. So she spent 2600.00 on her truck on having other things updated. When we picked up the truck it was WORSE then when we brought it in. So we went to Rileys and they did a quick diagnostic. Temperature needed replaced. Truck is shaking making noise and she's concerned on driving it. All this money and it's worse. What's funny about all this...my daughter wanted to be sure to have Andrew because he was responsible in bringing the truck back, letting her know what was going on, etc. Horrible! Horrible! Still not working.
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April 2024 by Keith Wagner
Awesome service center
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August 2023 by Bobnarley Sixtynine
Unable to assist meNothing nefarious or bad on their partMy issue just was not something they could help me with. otherwise, very courteous very kind remorseful for not being able to help me.Good folks
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August 2023 by Joseph L.
Worst customer service experience I've ever had has been with the service department. And the representative/secretary Carl Anderson. NEVER TAKE A VEHICLE TO GILLELAND CHEVROLET service department
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July 2023 by Matt Kreuzer
I paid $180 for Gilleland to diagnose a known issue with the side detection module. I was quoted $847 for the repair. Another appointment was scheduled to fix the module. I live 30 minutes away. I brought the car in and left it there. I received a call - my part was used in another vehicle so mine was not fixed. I scheduled another appointment, drove 3o minutes left my car there again. I had to call to follow up - they ordered the wrong part and could not fix my car (one day before a long road trip) Gilleland told me they would cover the part and I'd pay the labor. After the road trip, I brought the car in the 3rd time and it was fixed. I was billed $778. They had the car for 2.5 hours. This seemed expensive for just labor. I asked for an itemization of the bill and they said they accidentally billed me for a diagnosis again, but didnt provide an itemized bill. This did not seem genuine and I am disappointed.
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May 2023 by Michael Newberg
Don't like how u don't talk to the person making the sale
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May 2023 by Amy Tomberlin
Matt was great. Helped me get my son Will a great new car. The guys in the financing department were truly great. Awesome and smooth sales experience. Highly recommend. 5 ⭐⭐⭐⭐⭐
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April 2023 by Mike M.
They sell junk cars. I had bought a new truck that I had ordered in 2021. The process didn't go the smoothest, I don't think anybody's did during the vehicle shortage, but my truck sat there at Gilleland for another three weeks after it arrived with issues mechanically/mechanics. The second vehicle I bought was a used Honda Odyssey, 2010.But I had problems with two days after driving it off the lot. Misfire codes, and hesitation No power. I had it checked at Luther Honda. After calling Gilleland and letting them know that there were issues,They said all they could do is give me 20% off of parts to fix it. Throughout the next couple months, nothing but problems changing spark plugs, Breaking down, tow charges, rental cars ,and a catalytic converter. I Looks like I'm holding the bag. Most car dealerships offer a five day or 2000 mile warranty with any vehicle. Make sure you find that dealer, I would not shop here. Very disappointed with customer service And the management here. I brought the van back in recently to possibly trade it off to get maybe half of what I put in but they didn't go for it. I went elsewhere. I will never go back to Gilleland!
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March 2023 by Chad Bergan
they were nice enough to send out a loaner as my silverado has transmission issues but under warranty. thanks for making it easy.
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March 2023 by Tyler Lavoy
What a joke this dealership is. Customer service is literally the last thing on Gillelands agenda. You will wait around to only get jerked around over and over. Sold me a truck that wasn’t even on the lot. Took 4 hours to put in a tonneau cover on another incident. Scratched the hell out of my truck putting rock hip protectant on it….irony of that. And now just today Gave my appointment away while I waited in line to get into the service department now I get to wait longer for my scheduled service.
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December 2022 by Dan B.
This was our first time doing business with Gilleland Chevrolet, and this will definitely not be our last! Though we just bought a new 2023 Chevy Blazer, it will be awhile before we are in the market for a new vehicle. We were looking to replace a Chevy with another one, though we were unsure with what. There was not a lot of inventory in our area, so we put in an inquiry with Gilleland, 90 minutes south. Jason got back to me right away and we started talking about the Traverse and he also suggested the Blazer. Jason is very knowledgeable and I felt comfortable with setting an appointment. We set the appointment and Silas greeted us as we walked in the door. Silas asked us questions about what features we are looking for and our price point. He pulled up for us to test drive a Blazer, Traverse, and Silverado. Though after driving the Blazer, we knew that is what we wanted, but wanted to compare the three. Nothing wrong with the Traverse or Silverado, they just did not meet our current and future needs. We threw a lot of questions at Silas, and he answered them quickly and competently! He is a real professional and knows the products and features very well! We came to an agreement on price and terms, and then we worked with Christian to sign papers and Silas handed us our keys! In three hours we went through the entire process! Very low stress and no pressure to do anything but make an informed decision! And Silas did a great job getting us to the finish line! Thank you team for putting us in a great Blazer!
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September 2022 by Frank Gonzalez
Very quick and courteous
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September 2022 by Rochelle L
Really great to work with! You didn't feel pushed into buying anything which was a big plus!! I would buy another vehicle from them again!
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July 2022 by Sylvester Preusser
I have had a good time dealing with this staff at Gilliland Chevrolet for getting the parts that I needed.
