-
January 2024 by Heather W.
My dad fell and hurt his arm and chest. We went to urgent care first, and because he has heart problems and is on blood thinners they sent us to the er. We arrived and had to do a security check. Then we walk in to ER with over 60 people needing seen. It was people sick, people injured and people that were in fights. Cops in and out the entire time we were there. Ignorant people taking time of critical patients. It took them over an hour to see my dad for just his vitals. HEART CONDITION! Then they brought him back to sit in the waiting room. His arm was bleeding and oozing and looked ready to explode. Another 2 hours after that they came to get X-rays of his arm and chest. Then they brought him back to wait! 1 hour later I went to the front desk complaining that he has a heart condition and was light headed. The nurses told me,"we know, our hospital is out of control. We lost a bunch of nurses and doctors due to COVID pandemic and we haven't had luck getting new ones." I work in healthcare, this is not how a hospital should be ran. They would take 5 people in at a time then send them out like herding cattle. We left at the fifth hour. And when we did that they said that no broken bones were seen. Because he is on blood thinners, the hematoma was ginormous. Which I knew it would need to be drained and monitored for blood clots even though he was on blood thinners. This was a serious issue, or we wouldn't have come to the ER. I will drive an hour away to a different hospital if I ever have another issue!
-
December 2023 by Brigetta B.
St. Cloud Hospital is a complete joke. Yesterday afternoon is a good example. A dear friend of mine was taken to urgent care by her worker people at urgent care center to the ER because of leg spasms. She gets to the ER. They put her in a room and she lays there three hours later nothing being done nor has she been seen by any one of us the inept doctors who work there. Two of MARY's other friends picked her up and took her to the Princeton Hospital. She was seen immediately in the ER and by a doctor and test run. Her potassium was very low. That's what was causing the spasms in her legs. They admitted her to a room, gave her intervenous potassium and a prescription for potassium and she was back home.. by the time MARY got home at 10:30 PM from Princeton. She would've still been lying in the ER at St. Cloud hospital not being treated.. Blood was drawn but the results were never told to Mary. it is common practice at St. Cloud Hospital even if you brought in by an ambulance if you are awake, they could very well put you into the waiting room on a stretcher and leave you there until somebody cares enough to treat you . There's no reason why a hospital this size should make people wait in a waiting room or in an intensive care room for hours on end ,this is no joke. That hospital spends millions on renovations and to what end? Patient care is horrendous!! The doctors on staff after 4 PM are just interns. They are not real doctors yet. This is just a residential hospital for them and there's a lot of decisions they're not allowed to make without an ok from a real doctor first So, in in the meantime, the patient suffers from the delay and nobody seems to care. There are yearly ratings that put them at the second or third best hospital in Minnesota yet they treat their patients the way they do with disrespect ! I don't doubt for a minute that lies are told and money exchanged for those ratings.
-
October 2023 by Jennifer B.
I loved the nurses at the NICU. Every one of them deserves 5 stars. Unfortunately, the doctors will hold your baby hostage and refuse to release your baby for any number of reasons. They held my baby prisoner because she wasn't drinking a full bottle every 3 hours. Multiple days they refused to release, not because of any real health concerns (she had already been cured of that!). She just wouldn't chug a whole bottle in 10 minutes every three hours. Because you know, babies always eat the way you want them to. They then said they would report to cps if we took the child home. Mind you, this doctor had only actually come in to see my child one time in the 4 days he had been "attending" her. Meanwhile my postnatal wife with raging hormones is sobbing and begging them to go home. Super healthy to send a baby home with a mom who was stressed from all of that right? I'll bet she produces plenty and the baby definitely won't notice that stress! Garbage doctor. The doctors don't care about you, they want to keep you because every day is more $$. Every nurse, nurse practitioner, case, and floor manager suggested we go home... even my primary care physician called in to say as our primary caregiver he suggests us going home. So avoid this place, go to any other nicu, or beg your primary to take care of your baby. I hate suggesting this, but honestly your kid will do better if they just avoid these "doctors" at St. Cloud.
-
February 2023 by Swanny1016
THERE NEEDS TO BE MORE THAN ONE EMERGENCY ROOM IN AN AREA THAT HAS 200K PEOPLE.CENTRACARE IS A JOKE.DRIVE TO BUFFALO OR MONTICELLO, ANY PLACE OTHER THAN THE ST CLOUD HOSP.CENTRA CARE IS A JOKE!GREAT EMPLOYEES BUT.. COME ON!WE NEED MORE OPTIONS!!
-
February 2023 by Leah A
Please stop placing ids in medication bags. SMH.
-
November 2022 by Caitlyn S
Always quick service
-
April 2022 by Jacob Doucette
I remember going to plaza's urgent care with shingles. In the lobby the morbidly obese rent-a-cop was staring me down with a handgun on him. Who hires someone that stupid & honorless to be armed? I'm sorry he was bullied, but that's just inexcusable.
-
March 2022 by Erin Keith Lommel
I was a patient at Saint Cloud Hospital , same day surgical center for a breast cancer lumpectomy on 02.25.2022. All of my 6 direct care givers and the surgery staff gave excellent care. They explained everything to me and my husband, kept us updated, and the man who watched over me just after my surgery, as I came out of anesthesia even dried my tears and consoled me! I am keeping those people in my prayers, Thank you all for caring for me. God’s Blessings On You! Erin
-
December 2021 by Sarra TJ
Disposing of staff who work hard to provide care to us all for ALL different reasons.
-
November 2021 by Brandi Z.
I recently was reminded to leave reviews when I have a good experience. While I have had a few experiences here I wanted to focus on my infant's admission to the ER and pediatric unit for care. I was anxious because my child had breathing problems and I had a bad experience in Mississippi a few months prior when my child had bronchiolitis. Here was vastly different. We were taken in right away due to concern maybe food was stuck in the airway. It ended up being a swollen airway instead from choking on a piece of food. Right away, the nurses tried to distract him, comfort us, providing toy and blanket. During a particular difficult exam the nurses held my child for me because it was clearly going to upset my baby. I was already shocked at how kind everyone was after my last experience. Once admitted for care the nurses informed me they had someone who would come by with toys/DVDs to distract my baby as well as watch my infant briefly so I could move my car parked in ER area. My husband was out of town so I appreciated the help. I was worried about managing all the wires attached, but a nurse also provided a onesie so we could cover all the wiring and a brace was made to prevent the IV from coming loose/baby grabbing it. Again with rushing to the ER I had little to nothing so the blanket and onesie were much appreciated. At night a nurse even offered to watch my baby briefly so I could leave the room for a few minutes while he slept. Also, when my baby threw up a nurse who happened to be very pregnant immediately came to change the bed while I washed and cleaned him up. They even brought a highchair for him to eat. I can't really express the difference in care compared to what I had in Mississippi. There I was made to feel like an overbearing burden who demanded too much help, but no one ever made me feel like that here. I even told the pediatrician overseeing my child at CentraCare that when we had wanted to be discharged early from the last hospital in MS the doctor told us our insurance wouldn't pay for anything without his approval of release. To which the pediatrician here said we could leave early if we like. The manner was completely different. I was pleasantly shocked by the level of kindness and care here. And I remembered why I enjoy living here.
-
October 2021 by Kate Willmore
I recently had surgery at Centracare. Here is a shoutout to the Surgery Observation Unit - all staff, and my surgical team. I received excellent care under difficult circumstances brought about by the influx of covid patients. Advice to patients: Be kind to your healthcare team! They are top notch!
-
September 2021 by David Dooher
Worst pharmacy experience, was told 20 minutes to have the meds ready, it took an hour, then the pharmacist didn’t even know anything about what they were giving me
-
September 2021 by Kristie Dunn
I would never recommend nor work for a company that continues to harass their employees over an experimental vaccine that has “death” listed as a possible side effect. An employer who tells their employees they are “replaceable”. Who freezes their PTO and refuses day off requests because they refuse an experimental vaccine. Who hounds their employees about if they are going to get the vaccine and then if the employee says they are undecided, Centracare posts that employees job. Not only that but puts employees who were so “essential” last year, on UNPAID LEAVE, while freezing their PTO. ESPECIALLY after we ALL worked from the beginning of the covid pandemic. Where even if we had symptoms or a positive exposure we were deemed “essential” and had to come to work. It’s a joke.
-
August 2021 by Shannon G.
The care might be ok but their visitor policy is ridiculous. Father-in-law in ICU and only 2 people can be on the visitor list for "the entire stay." Not, two people per visit- the entire stay. Saw a family crying in the main waiting room. It is unconscionable to make a family deal with loss in such a public place. They blamed it on "Covid procedures" but their screening was simply one question - "any Covid symptoms?"
-
June 2021 by Laura V.
Dr. Kyle Martin is a wonderful physician. He is not only extremely competent but is a personable doctor. He did a hip repair for me 1.5 years ago. I had been to another doctors group in town but they dismissed me because of my age. ( I was to suffer until I need a total hip). But Dr. Martin looked at me as an individual and was honest, open, and explained the pros and cons of repair. The surgery has allowed me to live pain free, start running for the first time in my life, I lost weight because I was pain free finally, and it was because of his skills as a surgeon and our working together in a good patient doctor relationship. He is THE BEST!
