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March 2020 by Jesse L.
In the fall I decided I wanted to add television to my existing internet service so I could watch the Vikings games at home. I went to the Nuvera store here in Springfield and tell the lady working the counter that I would like to add basic cable to my service for football season. The lady is polite and helpful. I ask her if I need to pay anything to get the services added and I am told I do not. I ask her if I can cancel anytime being I only want the service for football season. She tells me yes, as long as I keep my internet service. Fast forward to the end of football season when I go to return my television equipment. I am told there will be a $150 early cancellation fee. I am told that the installation fee was waived initially because of a two year contract. I am caught completely off guard by this. I asked before I got the service if there would be any fees and if I could cancel anytime. A two year contract was never mentioned. I never signed a two year contract. I ask to see where I agreed to this and where the fee is mentioned and am shown a copy of their fees and service rates. There is a spot for a customer signature on the bottom. I am not shown a copy that I signed.
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October 2019 by Jill Bretzman
Cannot compete with Total Wireless.
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October 2019 by Kristopher Moe
I have been having internet problems on and off for the last 6+ months. I call techs out and they try resetting parameters on the modem, modem itself and finally leave with no change in problems. They keep telling me my router is bad but I've replaced it for them 4 times in 15 months. This one I'm on now is 4 days old and they're not admitting its not the router. I feel they don't take customer service very seriously being their the only rural provider outside of Springfield.
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September 2019 by Jill Ames
Cannot compete with Total Wireless.
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April 2019 by moedog5087 .
I have been having internet problems on and off for the last 6+ months. I call techs out and they try resetting parameters on the modem, modem itself and finally leave with no change in problems. They keep telling me my router is bad but I've replaced it for them 4 times in 15 months. This one I'm on now is 4 days old and they're not admitting its not the router. I feel they don't take customer service very seriously being their the only rural provider outside of Springfield.
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October 2018 by Susan Meidl
we are quite pleased with our tv and net service. we switched from mediacom, and there is no comparison
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November 2017 by Jordan Salonek
Fast installation and good customer service
