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March 2024 by Chelsea Robison
I was supposed to get road force balance and mind you I drove all the way from Minneapolis. And they told me the machine was no longer working. So I call back the next day speaking with the manager isac I believe is the name. And I get in and they tell me oh we were swap and forgot to tell you its not working still. I wasted gas to go there. But it's ok went to discount tire and they did it for free!
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March 2024 by Alfredo Initiative
Professional.They explained to me every step of my car and the service needed.Walked in without booking any appt, they got my car fixed within 2 hours
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February 2024 by Chaess Anders
Veronika was fantastic. Service quick and inexpensive!
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February 2024 by Cody Patton
Place is understaffed. Did a great job with what they had. Whatever corporate is doing to prevent them from hiring, stop doing it and the place will be great. Not every location needs labor reduction to show profits
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January 2024 by rebecca “beck” fontaine
Nicholi, Isaac, Veronika fixed my flat and the FABULOUS Rhayne that put my tire back on were AMAZING. Abundant respect for Veronika and Rhayne - I love seeing women mechanics Kudos! - ALL EMPLOYEES were so very kind and helpful. They got me in and out quickly when I had no appointment. I was so happy that I scheduled my oil change with them for next week! I WANT TO COME BACK! So much gratitude to these people!! THANK YOU!!
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January 2024 by Mark Horan
Please do not use!My daughters car needed a serpentine belt. They said it need a new AC compressor. Then proceeded to charge me $80.99 for a $22 belt! And $557.99 for a remanufactured compressor. When a new one is $400.When asked he said it was not remanufactured. I said that is what it says on the bill. He just said it was new???So only go there if you want to be over charged and lied to!
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January 2024 by A B
I probably wouldn’t recommend this location. I made an appointment online. Called to verify that it was approved. They said it was. I drove 30 minutes to get there. When I showed up, they said they had to cancel my appointment. So frustrating, especially after I called to verify the appointment was made- and they said it was. I recommend trying somewhere else.
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January 2024 by darolyn barnett
UnbelievableHere for 2 hours and all they did was a oil change never even got to my alignment
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December 2023 by Susan Pierzynowski
prompt, quick service, knowledgeable employee
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December 2023 by Lumg Ylem
Pros: Friendly people, never had any issues with schedulingCons: Poor communication, not all repairs completed as requested, mistakes on simple things like oil changesI'll still go here out of convenience, but I kinda expect more from these guys.
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October 2023 by Drew Grizzly
Terrible customer service. My experience was poor to say the least. I bring my vehicle in for an alignment and due to my control arm being loose they declined me "as they should". Shortly after the service writer tells me I'm being charged for diagnostics which was not discussed and I refused to pay. The service writer gets aggressive and storms into the shop, I get my car and off I go. Fast forward a few months. I've not taken my car anywhere and I do my own repairs and I also use a torque wrench for my wheels when finished. Somehow some way, my lugs are so tight I need a cheater bar on a breaker bar and my vehicle is full pressed forward and I'm not a small or ill. I'm glad I figured this out before my wife ended up stranded with this issue. Do not do business here.
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October 2023 by Maci Burge
Very rude customer service. Told us that no prior appointment was necessary, that we should just walk in. We showed up first at 8 am which is when they are SUPPOSED to open, says so online and on the store printed hours. We waited over an hour, no one showed up. Finally, when they did show up, at 9 am… The manager walked right past the group of waiting people outside without saying a word. Shut the door in everyones face too. And ultimately refused service due to lack of an “appointment” which they said we didn’t need to schedule. Wouldn’t recommend if you’re looking for good customer service, or service at all really.
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October 2023 by Kevin Nelson
So when they ask if you are going to wait, say yes even if its a no. Tires and alignment does not take 6.5 hours. What is the point of an appointment if it takes so long. I dropped off my vehicle for a 10am appointment. How long before you looked at it. I had everything planned for my day and knew how long things take. Thank you for ruining my evening plans. Just because I am not waiting in the office does not mean my time is not valuable. Rest assured I will not use Tires Plus ever again. Especially with your loss leader adds that never have the tires advertised.
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October 2023 by Ouslimah Gambian
A week ago, I walked in this Tire Plus shop in Shakopee to set an appointment for alignment. It was scheduled for the following Friday, one week apart. I came for my appointment 5 mins before the scheduled time, and I was told the technician that should work on my car is at his "other job" and I had to wait for a minimum of two hours while he showed up.l, and my car would be worked on.That is just unacceptable and disrespectful to a customer. Yes, I understand this happens, and at least, I should have been informed about the change in plans and I can adjust accordingly.The sad thing is that, the technician at the front desk seems don't care and was not moved by the inconvenience caused.Well, I took my business to a different location, and I hope they will be helpfulService: Wheel alignment
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September 2023 by Stacy Pahl
Tires plus ripped off my 16 year old son. I booked an appointment for my son to get his first oil change on his first vehicle. When I made the appointment, I told them to do the cheapest oil change they had which was $29.99 because my son was paying for it with his own money when my son went in for oil change they put a synthetic oil and when he went to check out they wanted to charge and $89.99. He called me from the store and I talk to the store manager. The store manager said he would not honor the $29.99 price even know my son had the coupon for it and said if we didn’t pay the $89.99 he would not release the vehicle. He was very very rude. He basically extorted us to either pay the over priced fee or not get our vehicle. We had no choice but to pay. Whatever you do, don’t take your vehicle to tires plus!