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February 2023 by B L.
This store has improved much in the last year(s). Customer service still very slow sometimes. Forgot my card once and took 20+min to get a temp card. 25+ year Sam's club member. Used to have business account, which Sam's no longer offers. Big negative. Still have CostCo business account. Like tire dept. Have bought tires at Sam's for many vehicles, for many years. Tire dept is my primary reason for keeping a membership.
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September 2022 by Cathy P.
Sam"s is closer to my house than Costco. Sam's is easier to shop at than Costco. Gas is good too!
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July 2022 by Nicole Colton
My daughter and I came in on Thursday for our weekly Sam's club stop. They were out of what we came for but the manager Philip went above and beyond to make my kiddos day. The lady at the service counter was awesome too, I unfortunately don't remember her name though.
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November 2021 by Jake P.
The gas station attendants are treated poorly. Broken air conditioning gives them no relief on hot humid days. Just to momentarily step out of the toxic fumes and intense Minnesota heat in the summer would be great. Most of the attendants are elderly people. And, to use a bathroom they must walk about a 5th of mile roundtrip. While they are gone, there is no one to help customers-in-need. Imagine that 1/5th mile roundtrip walk in upcoming Minnesota's brutal winter weather. Sam's, you can do much better.
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June 2021 by Erik Hughes
Associates that are friendly and happy to help! Great Prices! Great products!
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May 2021 by M. F.
I have zero issues with this location or Sam's in general. As a matter a fact, at numerous locations I have run into very helpful employees and managers. This location is closest to me so they get the bulk of my business. It's a whse club folks - no frills (especially during covid - ahh I long for the days when you'd see entire families having their lunch, feasting on free samples). Anyway, use their app for scan and go as that has been the best (and it does keep your receipts handy)! They cycle through items pretty regularly so you will get seasonal options. Fuel and liquor on-site too which is a plus. I tend to avoid Walmart when possible but will walk happily into a Sam's - this one in particular and usually taking advantage of the early member hours!!!
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March 2021 by Deborah P.
Awful experience with a return. I gifted this teeth whitening kit to one of my daughter and item did not work as advertised and gadget fell apart at wiring near harness. I went to Sam's Club in Shakopee Minnesota where I was unable to pull my purchase history on the app and they were not able to find this purchase anywhere!!!! I was very surprised! Manager proceeded to tell me that my history would pull up if I would log onto there Wi-Fi which still didn't pull my purchase history. This item is very viewable in their website at $ 59.99 plus Tax. They gave me a gift card for $50 which made me irate. I proceeded to give them back the card and took my box which he had to pull out of the garbage! I am a palled that he didn't even try to correct it. I will not be renewing my membership this May.
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January 2021 by Rosemary Guargena
Easy to park- use the app with self check out- in and out asap
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December 2020 by Bob L.
TERRIBLE SERVICE: Ordered Christmas cards from Sams Photo Nov. After 1 week received an email, sorry about your order, have 25 free prints. Nothing more. Status online said order received. Finally called Sams.. They said order not processed will resorder.. After a while they said, can not reorder.. Did not offer refund...Asked for a refund, said unable to issue a refund.. Will send gift card.. THATS CRAP, Order mot process, did not inform me, customer said problems can not reorder.. Can Not Refund to Credit Card... WHAT A BRUNCH OF CUSTOMER SERVICE CRAP.. Another reason to drop my Sam Membership!!! MORE PROBLEMS WITH SAMS: Drove to Sam;s evening Thurs before 8PM, they were closed, gas was closed also, no expanation... Wasted my time.. Luckly, Drove back to EP and got to COSTCO before they closed.. Also drove to Sams one morning after 9AM, again closed.. Wish they would post information on closures. No info just closed!!
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October 2020 by TechKnow T.
This is a difficult review for me because I love this store, this location, their staff (mostly).My problem is that the guy at their door yesterday who was checking memberships, was not wearing his mask properly.His nose was exposed, and with COVID-19, coronavirus, all experts say cover nose and mouth. The nose sheds A LOT of germs and virus when asymptomatic with COVID-19.MN law says cover nose & mouth with a mask when entering store.I mentioned to him his mask had slipped and he needed to cover his nose. He didn't cover his nose and mockingly said "thanks for the tip" and did not correct it. MN COVID-19 Cases109K (+1,390 NEW YESTERDAY)MN COVID-19 Deaths2,174 (+14 NEW YESTERDAY)As of yesterday in the U.S.COVID-19 U.S. Cases7,898,609COVID-19 U.S. Deaths 218,718 NO EMPLOYEE SHOULD TREAT THIS LIKE A JOKE. NO MANAGER SHOULD ALLOW THAT BEHAVIOR.Sam's Club in Shakopee, MNwill endanger the lives of others if employees are allowed to not mask properly during the COVID-19 pandemic.
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July 2020 by Kevin Brennan
I went into Sam's today with my 15 yr old daughter, spent $150, thought I'd hit the liquor store since it was next to Sam's. The lady demanded my daughter's ID????? I identified her as my daughter (I'm 50) and said she didn't have an ID. She refused. Called the store Manager and was told it is up to each cashier if they want to check an ID of the 3rd party or not. I asked if she would have had an ID if they would have sold me the beer. No answer. REMEMBER TO SUPPORT YOUR LOCAL LIQUOR STORES AND i WILL GOING FORWARD ALSO REGARDLESS IF IT IS HARDER TO GET TO.
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July 2020 by Kathy Faber
great service for us older people
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June 2020 by Laine B.
I have visited this store for many years with my mother. However, this last time I attended, I was very dissatisfied with the service here. My mother is immunocompromised, so she had me pick up her groceries to keep her safe from Coronavirus, using her Sam's and credit card. At the checkout, I had trouble with her card but the card terminal said approved, although I didn't receive a receipt. I got to the door and explained the situation to the woman working the exit, and she called an accounting lady named Nancy. Nancy chastised me for using my immunocompromised mother's card. I explained the situation and offered to recheckout my items and pay with a different card, but Nancy demanded she had to check out my items, seeming like she suspected me of stealing. Who steals water, bread, and lettuce?! If I was stealing, why would I offer to rescan everything? Nancy was so rude to me, and I know that if I was older, she would've been much more respectful. Shame on you Nancy, you don't know anything about my life or my situation. Shame on you for being rude to a young woman trying to help her endangered mother.
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April 2020 by Roger Morten
GREAT SERVICE - Thank You
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April 2020 by Lamayda Stephens
Michael,Faith,Deanna were so very kind to me when I became ill they finished my shopping for me and Michael helped get my purchases out to the car The whole staff at this Sams club are all super I so appreciate it especially since they are serving us the public in the midst of this pandemic. Thank You Sams I so appreciate you
