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January 2024 by Tami Bersie
Yinde is the best thing about this store
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September 2023 by Paul Edwards
I was somewhat disappointed when I was dealing with T-mobile, but the service and care that I received from Calissa more than made up for it. I would give ten or more stars if possible.
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August 2023 by Sir Toliver
Lackluster customer service. One girl was very helpful and nice. She called me back a few days later to let me know a phone was back in stock I inquired about. I went to get today, completely wasted my time. I let the girl know that the girl the prior day had put away a phone for me to pick up. Right away, her reply was, "I'm a different girl.." in my mind I nearly snapped because she was clearly feeling herself a bit too much. I let it go and still decided to be polite just knowing how this new generation of young girls spoke. She found the phone with the note attached, went into the computer, went to the back and came back out in 5 minutes. Told me she couldn't sell the phone and that it was locked. It was so nonchalant how she said it. No above and beyond type attitude. Someone else actually made an effort just to be ran over by the next. There was no, "We'll get it worked out and call you back", but rather, "So, are you going to go to a different metro or something?". I just left. Idk what it is about these little phone stores, but I've only ever met about 2 people who actually had amazing service and none so far have been in Minnesota.
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May 2023 by David Ellingson
My app disappeared from my phone and don't know how to recover
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November 2022 by Adelheid De SanMarcos (Heidi)
I can really say in a few words that you receive a special treatment, the store managers are very friendly, satisfaction guaranteed .... thanks guys for your good work
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September 2022 by Eric Thompson
Not a good selection of cell phones and employee was not knowledgeable about any new phone plans are specials. Went in there for upgrade. Didn't have any good choices and the few that they had was over priced and not worth it .
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August 2022 by Antonio Crystal
Love this store and the worker Yendy there is so nice and useful she deserves a raise.
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August 2022 by Madera Racing
It was ok didn't have much of a phone selection
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May 2021 by Rogue Wendolek-Wendinger
So much help...more so than the TMobile in Eden prairie mall
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May 2021 by Christy Kay
No enough staff, clean store, but really busy and only had one employee
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February 2021 by Brenda Stockwell
Horrible. Go in to talk with someone and they either can't understand or twisting what you're asking.
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December 2020 by Whitney Guyer
We've had such a rough time with phones, but the manager at this branch, Will, has always been so patient and helpful with us! He's honestly the only reason we go to Tmobile! There needs to be more people in the customer service industry like Will!
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November 2020 by Deisi Ramirez
This metro is one of my favorites. The manager Yendy always goes out of her way to help me. She is very respectful and professional. The store is always clean which i love, I recommend this store 100%
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September 2020 by Mark Weizel
The lady lied about the chip said it would not work in my new phone the chip is the same she doesn't now anything about phones NOT HELPFUL AT All !!!!!
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January 2020 by VoseyMN
Unprofessional. Guy who works the front desk brought up how he used to hack phones before he came to Minnesota. I’d advise anyone to stay away from Metro PCs entirely.
