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June 2024 by Joe Mama
The pharmacy is consistently closed early.
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May 2024 by Mike Heutmaker
Pharmacy so understaffed that the drive thru is not open. Waited 10 minutes in line inside, that didn’t move, before just leaving.
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March 2024 by Mustafe Mahamud (Mustafe Rabiic)
Worst pharmacy. Incompetent and unprofessional pharmacist. Worst experience.?
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February 2024 by gretchen norby
Always fun to look around. Clean store helpful employees. Almost always everything in stock.
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February 2024 by Joel Geisel
Sent a prescription here for my baby and went to pick up 24 hours later to find out they had to order it. Pick up set for Monday (3 days later) and they said they would call to let me know it was ready. I called Tuesday since they never called, to find out that it was only in stock in Waconia! Got to waconia to find out i had to wait another 15 min for it to be filled. 1 week later and i have my prescription for my sick 10 month old.
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January 2024 by Naj Sumar
MS INDERJIT CUSTOMER SERVICE WAS VERY HELPFUL
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December 2023 by Noura FASSASSI
It should be 0 star! This place is not considerate of people’s time! Don’t care about people’s health. My 4 year old and I waited past an hour before being seen. Appointment made well in advance. And there was no apology whatsoever!
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December 2023 by CJ Y
Pharmacy is a joke. I only go here because my insurance forces me to and there isn't another location close by. Your staff are over worked and there's clearly not enough of them to handle your business. Do better CVS
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November 2023 by Goran Pujic
How to improve: Answer your phones. Fulfill prescriptions. Your two customer facing jobs: answering phones. Fulfilling prescriptions.
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October 2023 by Kristen
Horrible customer service. I would give zero stars. I have tried calling three times over the last two days at the Shakopee location and have waited for at least 30 minutes each call without success. Nobody answers the phone at that location. Prescription has been in process for over 48 hours. I do not recommend this site anymore, the service used to be great. I will be transferring my prescriptions to a pharmacy that actually cares and talks to people. If you do not want to answer the phone, hire more people or hire someone that will actually answer and talk to people
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October 2023 by Jenni Rislund
I’ve visited 3 different times in 2 days to pick up a prescription and each time I was told it would be ready in an hour (mind you, I waited 12 hours from the time my prescription was sent in from the doctor). I get being short staffed but seriously? 48 hours and still not ready? Terrible.
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August 2023 by Andrew Zeimes
Waiting for 40 minutes. Not a word from anyone
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July 2023 by Miranda Braith
This CVS location has definitely gone down hill over the last year and a half. We used to get our prescriptions promptly and the service was great. Now it seems that they are always too busy and can't keep up and the service has declined a lot. I called yesterday because I had a prescription that I take monthly showing out of stock and I had a new prescription that I needed to start this morning. I wanted to pick both up this evening so I had them in the AM when I needed to take them. I called an waited about 15 minutes to talk to someone to get updates on when they would be available. I told the lady that I would be coming around 7pm to pick them up. Their advertised hours are from 9am - 9pm. I arrived just after 7pm to find that the pharmacy was closed! The guy in the store just said oh, new hours and started laughing. The woman I spoke with said nothing about them closing at 7pm when I called. I now have to miss work this morning to get my meds. I definitely will be looking for a new pharmacy.
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July 2023 by Cole Hooks
Got hung up on right when I started talking
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July 2023 by Tori Finney
Made a minute clinic appointment yesterday and it was canceled and I did not get any notice of the cancellation until I got to the store to do my pre check in, I made a second one for today and that one also got canceled.
