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“GREAT EXPERIENCE! Our furnace went out the day before Thanksgiving. We visited HomeTown Bank to discuss financing options at 4:30 pm on Wednesday night before the holiday break. We were greeted and were able to meet with a loan officer within minutes. We were not account holders at HomeTown bank but were not treated any differently. Kim Bun discussed a few financial options to fund a furnace for our home. Walking in, I felt out of sorts but walking out we felt at ease after meeting with her. She was knowledgeable, kind, and truly listened to our circumstances. I appreciated being treated like an individual and not just another cog in the machine.Thank you HomeTown Bank and Kim Bun! We will be moving all of our business over to Hometown Bank because of this great experience.”
“My family and I have been banking here for about five years now. Back then it was called KleinBank. Most of the same people still work there. Very nice people in my opinion. We love to go to the Christmas party every year with our kids. I have not experienced any problems banking here.”
“When I come to the Shakopee branch it's like we're all family I really enjoy working with Corey Montgomery and all the tellers such a great credit union.”
“Very poor staffing. In bank waited for banker for more than 60 mins. It seems just 1 banker and takes more than an hour to help a customer . Pathetic experience.
Update- it seems bank has got set of new employees and they are getting trained. After long wait staff was very courteous and apologetic for the delay in service.”
“I love this credit union. The staff is always friendly, understanding, and helpful. They're my 3rd banking institution and 2nd credit union (used to be at a big chain) and I have yet to have an issue. I've been with them almost 7 years, moved further away from all their locations, but absolutely will not leave.”
“The people there are so nice and helpful! I’ve never had a problem once and all my questions are always answered. Sometimes lines are long but once you get to the front, business goes very quickly and efficiently.”
“I've been banking here for Plus 5 years and have never had any problems with any of the cashiers. They're all very professional and welcoming whenever I am there. When I was concerned about a financial letter I received, being a poss. scam, or fraud, the head cashier went above and beyond by contacting the Bank's territory supervisor of Hunting, and together, they were able to research and give me reassurance. I'm more than happy banking here and would definitely recommend it to anyone.”
“We schedule an appointment with a wonderful banker (Andy P) to help us with general banking needs and account management! Then, he sent us to an equally helpful person (John H) to help us get on the right track related to purchasing a home and getting pre-approved! They were both so helpful and knowledgeable, and we feel so much better walking out of the facility! It was also super clean and warm feeling! Thank you both! We look forward to continuing to work with them in the future!”
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“I have done banking at this location for many many years. They have changed the name several times over the years but the people here have been very helpful. Gail has always been very helpful and easy and responsive to communicate with. A good "home town" feel to this bank.”