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November 2023 by Glenn T
Funny how for a store that isn't huge, they seem to always have what I need as much as the warehouse stores without an hour of searching.
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October 2023 by Daniel Pothier
Great store. Well stocked and clean. Employee at the key making and register is very good at his job.
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October 2023 by Semih Ayhan
Great people, friendly service. I can always find what I am looking for.
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September 2023 by Dan Eichholz
The employees are friendly and extremely knowledgeable. They know their business inside and out.
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September 2023 by D
I’m always greeted by a rude employee, he is a young kid. Every time I walk into the store. This young kid who is on staff will say, what do you want now or tried stopping me from returning an item a week after I bought it, unused and unopened. He presents bad customer service by being rude, disrespectful and makes false accusations towards the customer.
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August 2023 by David
I’m always greeted by a rude employee, he is a young kid. Every time I walk into the store. This young kid who is on staff will say, what do you want now or tried stopping me from returning an item a week after I bought it, unused and unopened. He presents bad customer service by being rude, disrespectful and makes false accusations towards the customer.
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August 2023 by R B
I went in the Arrow Shakopee location this afternoon 7/31/23 at around 2pm to make a return of new, unused, unopened merchandises, but was unfortunately greeted by a rude female employee with "shame of you", "you are an a$$shole" for returning merchandises bought on 7/10/23. She wasn't even the employee who did the return, but was verbally abusive the whole time. I know the Neiman family has run the business for a long long time and wouldn't tolerate such unprofessionalism to damage their long time reputation, however, this is one solid reason, I would never go back in there again.
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June 2023 by Mike Kulak
Dropped off a patio screen door first week of April was told 2-3 weeks. Called 2 different times said it would be done the next day both times. Here I am coming in to first week of June. The last time I called I was told the manager lied to me because it was his last two weeks. I told them I would pick it up and do it myself but the new manager said they were running behind and sent 300 screens to new ulm but it would be ready the next day on Friday 5/26 and it’s still not done. I will never give this location my business again.Terrible experience and customer service.
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May 2023 by Michala Krautkremer
So glad I called and came in tonight!! Had a very hard to find camper key that I needed a copy of. Local camper dealer didn't even have a key blank! Arrow Hardware not only said come in and we will try... they worked until the found a key that matched! I can't thank them enough!!!
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May 2023 by wayne stock
Nice people and helpful but did not show me where the product was
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March 2023 by Patrick Segovia
Very helpful and friendly staff was looking at light bulbs they helped me decide which was best and helped find the right wattage and luminaries thank you to the gentleman that helped me
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February 2023 by Greg VanZuilen
No one offers to help. Charged me for 4 feet of hose they measured at 3 feet. Out of fittings I needed. Also please be aware. THEY ARE NOT AN ACE HARDWARE AND WILL NOT HONOR ACE COUPONS. Even though it says on line they are. I will not be going there again.
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January 2023 by Ian Kirkwold
It's just a good place when you need stuff for things I love it.
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January 2023 by CommercialDriving
Don is the most disrespectful manager I have ever came across. The way he got into a young boys face and yelled at him was very uncalled for. He was almost nose to nose with this kid. I have encountered Don on many other occasions with a very demeaning attitude towards customers. To find out he is an assistant manager is very disturbing and speaks to why they are hiring. He needs to be evaluated for mental health issues.
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December 2022 by nancy schiltz
I was told by a young man that he could not help me because it was a self help aisle and he wasn’t allowed to go down that aisle.I’ve never heard of such a thing won’t be back.
