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March 2024 by Scott
Made a call for my mother in law. Outsourced, off shore customer service so I guarantee your PHI isnt safe. You ask for a supervisor, they won't transfer. My mother in law asked for a bill and got hung up on since the balance they're charging isn't correct. I've worked in medical billing/collections for a long time and Apria is the problem.
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February 2023 by J Roering
Rude telephone manners.
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February 2023 by Ben Murphy
Customer service is terrible
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February 2022 by Sarah Coucke
Always keeps the entryway door locked or their suite door locked. No customer service skills and very rude, refers clients to the 1-800 number. I am the neighboring Suite in the entryway and by them keeping the outer door locked all the time is not only a fire safety hazard, but is bad for my Business. The landlord has talked to them many times about this issue and still no change. Their clients try to come into my business to get questions answered and there's nothing I can do to help them. Please help your clients with being able to breath while they sleep!!!
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February 2022 by Dayna GlassArt
Quick to answer calls, and always has the answers to my questions. The auto-resupply is nice too! Thanks Apria!
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February 2022 by Mishon Bulson
Billing department is horrible and not helpful. Their bills do not have description of what you are receiving your bill for. When you call you wait about 30 minutes just to speak with someone. They had to call us back with information which was very concerning. We did a call back 3 days later
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February 2022 by Ezra Dalman
Worthless, Lazy, Rude, No Help, How are you still in business? DO NOT USE THIS COMPANY! Absolutely no people skills or listening skills. No help to me at all! In fact they have actually cost me time and money. I am contacting an attourney today about my situation.
