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August 2024 by Jayden Doll
I bought a new toy from Country Cat in mid June of this year. My salesman, Collin, was great. He talked over the different models helping me decide which was best for my needs, and seemed to know a lot about the machines he was selling. He also called a week or so after to check how things were going. The whole buying process from start to finish was smooth, couldn’t find better service!
Unfortunately my new toy had some problems about a month later, so I got to work with their service department as well, which was just as good as their sales department. I got a new motor put in under warranty (defective part). They got it in to look at it right away and they were able to get the parts for it relatively fast. The service manager, Dan, was good about calling me with updates, and was good to work with in general.
I will definitely be going back there when the need for service arises and when I eventually need another new toy!
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August 2024 by Nick Hayden
Was nickel and dimed over parts needed! I dont think it was clearly written and the service rep was not helpful in any manner. I had to place multiple orders to get my end result. It will cost more in shipping than the actual part. It will cost more to ship it back IF they even accept it because the person on the phone said I likely couldnt.
Update: Miraculously the “Extra Parts” are now in red outlined on the main listing to which the product is sold out. The representative was of no help and did nothing except pass blame on others and lack of reading even though I researched
multiple hours to ensure I was ordering the correct parts. It was not stated previously. I had to place an extra order for parts to even be functional.
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August 2024 by Roxanne Brothers
Rack and pinion fits really well part was delivered in a timely matter 2018 textron havoc x. Thanks
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August 2024 by 45deere
Great dealer to deal with. Bought clothing and helmets from the over the years.
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June 2024 by VMAX Firedrake
They gladly take your money but refuse to help when their shipper tosses your order out on ur lawn instead of following the directions left for them. There are plenty of other places to get ur parts n equipment that actually help their customers… spend ur money there!!
After filing a complaint, with the BBB, country cat would rather have a complaint on their record than admit they didn’t follow the delivery instruction, admit responsibility and take care of the customer. That should tell you all you need to know about this place!!!
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May 2024 by dar bast
Great service
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May 2024 by Isaac S. (Jokerone)
Everything you need for a sled trip. Very helpful staff.
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April 2024 by Shane Drexler
Just bought a new sled , cant wait to ride it , probaly be next winter . John was a great salesmen , thank you .
Buy alot of parts + clothing on line .
Fast and priced right. Country Cat ?
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February 2024 by ross larson
Title: Terrible Experience at Country Cat Service Department
I recently had an extremely disappointing experience with the service department at Country Cat. I brought in my snowmobile for a routine oil change, expecting a simple and hassle-free service. Unfortunately, my experience was anything but that.
Upon picking up my snowmobile, I discovered that the starter had been wrecked during the service. Naturally, I expected the service department to take accountability for their mistake and rectify the situation. However, that was not the case.
The service manager, Dan, exhibited an astonishing lack of professionalism when confronted with the issue. Instead of addressing the problem calmly and responsibly, he chose to raise his voice and yell about the situation in the parking lot, right in front of my child. This not only created an embarrassing and uncomfortable situation but also showed a complete disregard for customer service.
To make matters worse, Dan somehow managed to place the blame on me for the damage to the starter. I was taken aback by his refusal to acknowledge the mistake and his attempt to shift the responsibility onto me. It's disheartening to see a service manager behave in such an unprofessional manner.
In an attempt to resolve the matter, I reached out multiple times to the store manager to express my concerns about Dan's behavior and the damage caused to my snowmobile. Unfortunately, my calls were never returned, leaving me feeling ignored and frustrated.
I expected much better service from Country Cat, and this experience has left me with a negative impression of their service department. I would caution others to think twice before entrusting their vehicles to a place that not only damages your property but also lacks the courtesy to address and resolve issues in a respectful manner.
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February 2024 by Bobbi Kramer
We recently purchased a snowmobile from Country Cat. Everyone was so kind, happy, friendly & helpful in the buying process.
We met David, one of the owners of this family owned and run business. He was awesome to talk to and extremely knowledgeable. He told us how they started the business over 30 years ago. Great story!!
John was very thorough and explained everything we needed to know about the snowmobile. What a great experience!
After our purchase, they called a few days later to check in to make sure we were happy with our purchase. We also received fresh baked cookies shipped to us as a "Thank You"!!
Great place to do business! We highly recommend them.
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October 2023 by Michel Worsham
Awesome company. They got us a cable we desperately needed overnight in Alabama.
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September 2023 by Derek Long
Great online arctic cat parts retailer... I would be scared to know how much money I spent here!1
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September 2023 by Will Link
I’ve ordered parts from country cat a handful of times and have yet to be disappointed. Prices are average to better and shipping is reliable.
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September 2023 by Jeremy Aro
I love this place their stock is untouchable
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September 2023 by Brad Carlson
The only dealer to use. Very knowledgeable and friendly service. A+
