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December 2023 by Dark Horse ..
I frequently travel to MSP and usually make at least three trips a year. In the past, I relied on Hertz for my car rentals, but this time I decided to give Budget a try. I made a reservation for a full-size truck and received a text message from their app upon arrival, informing me that I could go straight to my car since I had already prepaid and provided my ID information electronically. This was convenient for me as I dislike going to the counter at times. However, when I found my truck, it turned out to be a base model Ram 1500, which was a bit disappointing. I noticed that just two spaces away, there was a brand new Ram 2023 in white with black rims, which looked much more appealing. As a car enthusiast, I was a little frustrated I got the base Ram. I approached the counter, and although I may have come across as a bit demanding, a senior representative or the manager came over to assist me. He asked which vehicle I wanted to switch to, and I showed him the other Ram that I preferred. He was very helpful, although I could sense that he was trying to remain calm with me. I must say, he did an excellent job overall. Now, Upon returning the truck, I realized that I had only used it for a day to quickly pick something up and head straight to the airport and fly back home. When I arrived at the returns lane, there were numerous cars, around 50 to 60, but no staff members present. Unable to find anyone, I decided to take a picture of the keys left inside the truck and continued on my way to the terminal. Surprisingly, I didn't receive an email copy of my receipt for dropping off the truck even after a whole day had passed. This was unusual as I usually receive it within an hour or two. Concerned, I contacted Budget Customer service and explained my situation. About 30 minutes after the phone call, I finally received the receipt, indicating that they had checked in my car later than expected. It seemed like they might have been short-staffed or facing some other issues. I'm sure others have experienced similar problems and ended up with additional charges, although I didn't in this case. However, if I hadn't called to complain, I might have potentially faced that situation.
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September 2023 by Loredo L.
Came here and found a super long line for the car rental. WTH? Waited 45 min in Budget line while the Avis line was mostly open (eventhough they are the same company) and had to wait in another line to receive the car in the garage. Will try to remember not to come back ever again
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August 2023 by Danika S.
We flew into MPLS for a family event. They did not have our car that was reserved available so we were given a free upgrade to a minivan. We returned our vehicle on time & did what we were told by the attendants - pull the car up & leave the keys. Now we're being charged over $200 extra. I called and was told it was because they charged us for the upgrade. That was supposedly refunded. A week later we still hadn't seen the refund so I called again. Now I'm being told that it was rejected because now we're being charged because we didn't return the car for an additional 2 days - which doesn't make sense because we were back in TN during that time. They didn't inform us that it was rejected. Now I'm being told - if I can prove that it was returned on time - I can get refunded everything but taxes and fees. Maybe I need to take a photo of the attendant receiving my vehicle with a sign of the date and time. In the span of less than 10 minutes - I was given 3 different reasons as to why I was being charged over $200.Basically - unless you want to get overcharged and speak to rude employees who interrupt, scold & essentially question your intelligence - don't rent from Budget.
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August 2023 by Julie L.
The worst car rental experience. The longest line at all of the car rental counters and one person working. They do not care..next time I'll pay a little more to actually get some customer service and be on my way.
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August 2023 by Amanda Thomas
I would give 0 stars if I could. I rented a vehicle on July 7th. When I arrived to pick it up. The vehicle was filthy on the outside. While taking pictures I noticed the inside was also dirty. I decided to continue with the reservation because they have very few cars in my area. As I got inside the car it was worse than I initially saw from the outside. It reeked of smoke. I have never smoked so it was powerful. I still decided to use it because it was just a few hours. As I'm leaving the parking garage I reach up for the badge that allows you to exit the garage and it is missing. Isearched the car for 5 minutes and realized it ans the gas card were missing and there was no way to get out of the garage. I called customer service and they woman said she'd issue a full refund. I received an email confirming this. On the 15th I still had no refund although it said allow 3 to 5 business days. I called customer service again and was told the refund was never processed although it was clearly stated in my account notes. The 2nd agent said she'd send me another confirmation email and I had to wait another 3 to 5 business days. I am going to callback because I also paid over $40 for an application fee that I feel I should get back considering they could not deliver on their services.
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July 2023 by Kay T
I would give 0 stars if I could. I rented a vehicle on July 7th. When I arrived to pick it up. The vehicle was filthy on the outside. While taking pictures I noticed the inside was also dirty. I decided to continue with the reservation because they have very few cars in my area. As I got inside the car it was worse than I initially saw from the outside. It reeked of smoke. I have never smoked so it was powerful. I still decided to use it because it was just a few hours. As I'm leaving the parking garage I reach up for the badge that allows you to exit the garage and it is missing. Isearched the car for 5 minutes and realized it ans the gas card were missing and there was no way to get out of the garage. I called customer service and they woman said she'd issue a full refund. I received an email confirming this. On the 15th I still had no refund although it said allow 3 to 5 business days. I called customer service again and was told the refund was never processed although it was clearly stated in my account notes. The 2nd agent said she'd send me another confirmation email and I had to wait another 3 to 5 business days. I am going to callback because I also paid over $40 for an application fee that I feel I should get back considering they could not deliver on their services.
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July 2023 by Ashley G.
I will never rent from Budget again. This is the third time in 4 months (first at this location) that I've been rented a vehicle with problems that I didn't notice until after I left the airport. In this case at the MSP location, it was a crack in the windshield I could not see inside the dark parking structure. As soon as I was at my destination approximately 45 minutes later, I took a picture of the crack (posted here) and got on customer chat with Budget. The agent assured me that the crack had already been reported by a previous renter and I would not be held liable. He claimed to put notes on the rental as to our conversation. The crack spread substantially during my 4 day rental period to the point that I was concerned about safety, but we only had one day left and it seemed like a huge hassle to exchange the vehicle. The main point is that the windshield was previously known to be damaged, a potential safety hazard, by Budget and Budget rented it out anyway. Today, I received a liability letter with charges of $645.43. I immediately called customer service and explained the story. She put me on hold and was terse throughout the call. She issued a reversal of the charges but she said she couldn't see any notes on my rental as to my chat with the Budget agent online. I got my email with the stop billing letter attached, but I'm still pretty pissed off at them and won't be giving them any additional business.
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June 2023 by Chris Yu
DO NOT SIGN UP.. BAD BUSINESS PRACTICE.The location is not available as how the company advertises to be. They refused to refund my application fee, and stated that reason being they are not affiliated with Google. Like seriously.. with the world’s largest search engine. What a joke.. way to dismiss your customer and your own errors!
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June 2023 by Chris Y
DO NOT SIGN UP.. BAD BUSINESS PRACTICE.The location is not available as how the company advertises to be. They refused to refund my application fee, and stated that reason being they are not affiliated with Google. Like seriously.. with the world’s largest search engine. What a joke.. way to dismiss your customer and your own errors!
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June 2023 by Amanda B.
Great service when we visit Minneapolis the last weekend in April. Showed up to a line of 5 customers, and yet I was in and out w keys in hand within 20mins yes. The gentleman working the counter was great and even offered a few suggestions of places to try while we were in town. He gave me comprehensive directions on how to find car, and return it; no fuss car rental! I'd definitely use them again when we go back to Minneapolis!
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June 2023 by Marla C.
Would have given it 0 stars. 40 minutes in line to get car assignment then out to the garage for who knows how long.2 hours later still standing in line. Enterprise next time!
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June 2023 by Carrie W.
Worst rental car experience ever. The Budget line is 2x longer than any other rental company's line. The attendant at the counter was rude and had a snotty attitude.They nickel and dime you and up charge on everything.... So many hidden fees. Then when you go pick up your car there's another line with rude attendants.I beg you - use Hertz or Enterprise or any other company. Budget SUCKS
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April 2023 by Jeff B.
Trapped into having to rent from this terrible company. Only one open at this hour and they damn well know how many reservations they have. But screw the customer. 1 guy working a counter with 50 in line.
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March 2023 by Ed S.
Budget has also decided that actually communication between their customers and human employee is not advantageous to their bottom line.Providing only an automated response system prevents the annoying customers from wasting precious employee time actually dealing with customer issues, questions and concerns. Removing this annoyance also allows budget to streamline their customer support by saving on electricity, office space, supplies, etc., because when these services are eliminated, you help save the planet. So kind of them.When customer service is reduced to only an AI system and no way to reach a person to ask questions, I look for another company to support. Great work Budget on downsizing your staff and customer base.I'm sticking with National.
