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June 2024 by James Reed
Worst service ever! Preordered iPhone 15 in September order kept getting canceled. They said my internet wasn’t activated but I was on it everyday and they could see that.. 8 months later still no phone talked to over 18 reps went into multiple store locations. Customer service non existent. Bill kept increasing wouldn’t recommend. In store reps are burnt out, rude and aren’t equipped with tools to help anybody they’re just another buffer so the ones who run the company don’t have to deal with unsatisfied customers while they continue taking more and more money. This company should be shut down!
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June 2024 by Richard Parker
Horrible service. Comcast/Xfinity treats it's customers absolutely horribly. Get ready for "planned outages" with zero warning or notification. Never being able to contact a real person or agent, and only ever talking to a dumb ai bot that can do absolutely nothing for you. If you're able to sign up for US Internet if it's in your area. I know I'll be one of the first once my home is covered by anything other than CenturyLink or Xfinity. They just keep having to change their name keeps becoming synonymous with being horrible.
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June 2024 by Doris Massey
Perfect thanks
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June 2024 by Mike Undlin
I like the self service pay kiosk.
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May 2024 by Linda Hallen
I don't remember who waited on me but he clearly didn't care. I came to return a modem, etc. but also had 2 relatively simple questions that he obviously didn't know the answer to but tried to bluff his way through it.
Even though he scanned the modem, Xfinity kept emailing me saying there was no record of my returning it. He did not offer a receipt & I should have asked for him.
I've been to many Xfinity.stores & always have had excellent experiences.
This person should be fired or get extensive training.
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May 2024 by Monte Ebbesen
Toylynn was very kind and patient when helping us get internet for our home. She explained packages and promotions very clearly and was professional through the whole process. She mentioned add-ons to our plan but wasn’t too pushy about it.
I appreciated the more relaxed atmosphere, and enjoyed the welcome into the store as soon as we walked in.
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May 2024 by Connie Kendrick
Nobody is never on the same page
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May 2024 by Carrie Horne
Rude in the store, plus a hassle. No one needs their services that require you to bundle all your things together, but still saves you zero money at the end of the month. The only Monopoly I need is from Hasbro ?
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May 2024 by Zoey G
i hate xfinity! garbage company!
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April 2024 by enoch p
The experience started out pretty bad. The first guy I talked couldn’t answer my questions and didn’t care. Then I talked to the manager, John. It was like night and day. He solved my issue and ended up saving us some money. Ended up leaving very happy. Which was surprising given Xfinity’s reputation.
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March 2024 by Dashiell Thomas
This store could be a vending machine instead. 7 people “working”. Person that I worked with had me do their job on the xfinity app. Even their internet service in store is poor. Can’t wait for USIWireless to cross the river and have a better option. 2 stars because atleast the store was clean.
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March 2024 by Jennifer Williams
Worst customer service I have ever experienced. The manager and another service assistant clearly lied about a holiday promotion that was offered nationally. I went home to print off to prove to them. I told the manager she lied to me and she didn't like it and turned it around on me as if it was my fault because I called her on it. No ethics at this store!
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March 2024 by Eva Solis
I came to the store with a broken phone and Jesse attended to me right away! He helped me find a new phone and took sum unnecessary fees from my account. Rhonda was also attending with her seniority and experience. I wouldn't go anywhere else. Thank you guys for being awesome!
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March 2024 by Adam Caples
Really good service experience
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March 2024 by LENNY KUKURUZA
Helpful - addressed and resolved my issues.
