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February 2024 by Kimber W.
On 9/17/2024 - I placed a "stop payment" on a check, check # 4264 for the amount of $200.00 through Wells Fargo call center. This paper check was made payable to Excel Energy. I was even given a conformation # of A404839064 to reference this stop payment. Below you will see that Wells Fargo went ahead and processed the payment on 2/21/2024. Received for Processing Opens a dialog Transaction Details for Row 1 02/21/24 XCEL ENERGY XCELENERGY 240221 04264 $200.00 On 2/21/24 I called Wells Fargo AGAIN- upset that the check was still going to be processed even AFTER A STOP PAYMENT WAS COMPLETED! This is not ok; this is not good customer service at all. That is $200.00 I much needed to buy groceries! And now I CAN'T! This is horrible! Not to mention fees on my checking account that may accrue due to this! I have been banking with Wells Fargo or 25 plus years, might just be time to close all my accounts and leave! If this is the kind of ignorance that occurs, because a simple stop payment can't be done correctly!
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October 2021 by Shelley H.
This is my neighborhood bank and I've banked with WF for over 25 years. I've been trying to add a new account for my son and it has been nothing but roadblocks and delays! I tried to create an appointment online and it was unavailable as an online. I called and they said I had to come into the branch. I walked into the branch at 3pm and they said getting an appointment so close to closing time would not be possible. Every person that walked into the branch for banking services was turned away while we waited to make an appointment. Creating a new account should not be this difficult Wells Fargo.
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July 2019 by Samantha T.
I recently deposited a check from my 401K into my account. They said that it wouldn't be available for 7 business days. I said how long does a check normally take to clear and they said on average about 3 business days. So I was like why are you holding it for 7 days then and they were just like that's what we do. So even though the money has already come out of the other bank they still won't release my funds. I will be switching banks in 7 business days
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April 2018 by rosita coqueta
very despot and racists in bace to your ethnic race and as how you look, once they see your bank account obviously changes there way of treating you is not the first time I'm here and that happens or the only person who happens, if you're not white this place is not for you
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April 2018 by Michael G.
My neighborhood bank that I've used for hundreds of ATM withdrawals. Today I got cash from the ATM and needed change for a $20 for a cash purchase. The teller explained she could not do that or even extend the slightest courtesy to folks without a Well Fargo account for "numerous reasons".
